Andalusian Service of Teleassistance (SAT) The SAT is the teleassistance service of the Regional Ministry for Equality and Social Welfare of the Regional Government of Andalusia (Junta de Andalusia).

Andalusian Service of Teleassistance

Mission “Improve the quality of life of teleassisted people in Andalusia, favouring their autonomy and that they remain in the home environment, providing them with company, security and fast attention in the event of an emergency, as well as support to their carers and to the families, favouring reconciliation of professional and family life.”

Objectives Reconciliation of professional and family life Improvement of the quality of life of the users of the service: Achieving and maintaining the highest degree of autonomy and independence at home. Favouring that they remain and integrate in the family and social environment in which their life is developed, avoiding situations of uprooting and unnecessary admission into institutions. Providing security and fast attention in the event of an emergency. Conversation and company in situations of loneliness. Being an instrumental and emotional support to carers/families taking care of the users of the service. Reconciliation of professional and family life

Context Social care to people has gone through an evolution that has been parallel to how current society has changed. Ageing of Population Higher Life Expectancy New Right: Law on the Promotion of Personal Autonomy and Care to People in Situations of Dependency Family Reconciliation Public System of Social Services

ANDALUSIA POPULATION (IN MILLIONS) AREA (IN KM2) FRANCE: 549,200 SPAIN: 504,750 SWEDEN: 449,960 GERMANY: 357,050 FINLAND: 338,145 POLAND: 312,683 ITALY: 301,227 UK: 244,046 ROMANIA: 238,391 GREECE: 131,957 BULGARIA: 110,994 HUNGARY: 93,030 PORTUGAL: 92,080 ANDALUSIA: 87,268 AUSTRIA: 83,858 CZECH REPUBLIC: 78,864 IRELAND: 70,282 LITHUANIA: 65,300 LATVIA: 64,589 SLOVAKIA: 49,016 ESTONIA: 45,125 DENMARK: 43,093 HOLLAND: 41,526 BELGIUM: 30,528 SLOVENIA: 20,300 CYPRUS: 9,251 LUXEMBOURG: 2,586 MALTA: 316 POPULATION (IN MILLIONS) GERMANY: 82.5 FRANCE: 64.5 UNITED KINGDOM: 60.2 ITALY: 59.4 SPAIN: 46.7 POLAND: 38.6 ROMANIA: 22.3 THE NETHERLANDS: 16.3 PORTUGAL: 11.3 GREECE: 11.2 BELGIUM: 10.4 HUNGARY: 10.1 CZECH REPUBLIC: 10.2 SWEDEN: 9.1 ANDALUSIA: 8.3 AUSTRIA: 8.2 BULGARIA: 7.8 SLOVAKIA: 5.4 DENMARK: 5.4 FINLAND: 5.2 IRELAND: 4.3 LITHUANIA: 3.5 LATVIA: 2.3 SLOVENIA: 2.0 ESTONIA: 1.4 CYPRUS: 0.7 LUXEMBOURG: 0.5 MALTA: 0.4

ANDALUSIAN SERVICE OF TELEASSISTANCE LANDMARKS: 1992 IMSERSO-FEMP Agreement 1999 Junta de Andalusia Pilot Plan 2000 FASS Creation 2002 Andalusian Service of Teleassistance 2006 Second SAT Centre 2007 Law 39/2006 on Dependency

Provisions Direct action, mobilization of the necessary resources and monitoring in situations of emergency. Notification to families. Periodic contact with the users of the service, providing them with trust, security and company. Personal monitoring of each user, so as to guarantee a better provision of the service. Information about the provisions and services offered by the Sistema Andaluz de Servicios Sociales (Andalusian Department of Social Services). Voluntary Social Work Home Monitoring

Individual Programme of Care SAT USERS ACTIVE AGEING DISABILITY PIA Resolution Individual Programme of Care SAAD System for Autonomy and Care of Dependants

Evolution of SAT Users

Users by gender

Age of Users

Age of Users

SAT Phone calls in Andalusia in 2010 (September 2010)

INCOMING CALLS BY TYPE OUTGOING CALLS BY TYPE

Cooperation with Other Organisations EUROPEAN PROJECTS CommonWell Independent We Care Social Networks Integration of Social and Health Services T-Cares Soprano Integrated in the PEOPLE INTERREG-IVC Programme CVN Assisted Environments Audio/Video Connection Florence Assistance with a Mobile Platform

Cooperation with Other Organisations At national and regional level Central Government Universities Local Government Other Research Centres Other Bodies Public and Private Companies

Transferability EXTERNAL INTERNAL INTERNET PROTOCOLS WEB SITE MANUALS ANSWERS TO CITIZENSHIP AND INSTITUTIONS BENCHMARKING OTHER MODELS OF TELEASSISTANCE MEDIA DISSEMINATION OF ANNUAL REPORT UNIVERSITY COMMUNITY MEETINGS WITH DIFFERENT BODIES ADVERTISING FOCUS GROUPS PILOT PROGRAMMES PROTOCOLS MANUALS REPORTS PLANS ON HOW TO ACT MULTIDISCIPLINARY TEAMS TRAINING INTRANET

Quality Certifications - ISO 9001 Quality Management Systems - ISO 14001 Environmental Management Systems - UNE 158401 of Services for the Promotion of Personal Autonomy. Provision of the Teleassistance Service