Call Recording System

 Net Call Recorder, is software that enables call recording on Avaya Communication Manager. It is developed by Net İletişim and fully compatible with Avaya Communication Manager.  Net Call Recorder, enables call recording on IP, digital, analog or softphone extensions. NCR can record all or a subset of calls on extensions like only incoming calls. Also NCR can record all extensions in your organisation or just the selected ones.

 Unlimited recording ◦ Even if call durations are too long, that’s not a problem, NCR has no limit on call durations or call volumes.  Advanced search ◦ Call records can be found by using detailed search fields. In addition NCR allows you to mark important calls with color labels.

 Call triggers ◦ With the help of call triggers, you can record calls based on day of week, time of day, direction of call or according to call parties.  Internal/External calls ◦ Net Call Recorder is not limited just to external calls and can record all internal and external calls.

 Independent network infrastructure ◦ NCR can be used in your network without changing infrastructure and adding additional hardware to your infrastructure. This decreases total cost of ownership and increases return of investment. ◦ You can access NCR server from anywhere in your network by using client application.

* Net Call Recorder in a sample network

 Record sharing ◦ If you need to share some of achieve files with your colleagues or with other departments in your organization, NCR can send multiple files within seconds.  Advanced settings ◦ NCR allows you to change all features easily and this enables you to customize all features and manage system performance.

 User authorization ◦ NCR allows you to change the user permissions according to your organization’s security policy. You can manage easily unlimited users and user groups.  Real-time call monitoring ◦ In call center environments, managers can join to active calls to evaluate agent interaction and quality measurement.

MinimumRecomended ProcessorIntel P4 2.0 GHzIntel I5 (4 cores) 3GHz Hard drive320 GB 7200rpm2 TB 7200 rpm Memory*2 GB4 GB Network100 Mbps1 Gbps System requirements for Net Call Recorder may change according to your organisation structure and daily call volume. * For every 100 recorder extensions, 1 GB additional memory is needed for optimum performance. **Configurations recommended based on G.711 codec usage. Sample requirements for low call volume environments with max. 100 agents:

ClientServer İşletim sistemiWindows XP SP3 or higherWindows 2003 Server or higher.NET Framework.NET 4 Veritabanı-- Microsoft SQL Server 2008 Express Edition or higher Net Call Recorder client application runs on Windows XP SP3 and higher operating systems. Net Call Recorder server application is recommended to run on Windows Server 2003.

 1 minute call record size is approximately 98 KB.  1 GB storage space can take approximately 150 hours of call record.  External or internal storage devices can be used.  For backup purposes, internal or network storage devices can be used.