FAE Conference February 10, 1999 Robert Sturm Scott Shute
Agenda Configuration Troubleshooter Online Software Manuals Service Packs Online Customer reports
The Configuration Troubleshooter support.xilinx.com
Online Software Manuals support.xilinx.com
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Patches are now being prioritized and tested –Service Packs are thoroughly tested –SW maintenance easier and less confusing for customers How to request –Through hotline via Change Request (CR) Decision process –No reasonable workaround available –Strategic or Global customers only (according to Steve Haynes list) –Exceptions: serious universal problem or approval from Rich Sevcik Communication to customers –Please help us assuage customers who dont qualify –Commitment will be provided after fix is completed Release Process –Monthly Service Pack releases via support.xilinx.com only –CDs for FAEs and we are working with mktg to include spack on applinx
Quiz (please choose the best answer) Which resource should I direct my customers to first if they cant get DONE to go high? –A) the Hotline –B) their Sales Rep –C) Marshall –D) The Configuration Troubleshooter on support.xilinx.com What is the best way to search the online docs for a library element? –A) browsing through the document –B) using regular boolean search –C) using parametric search –D) the Hotline