Corporate Presentation Exclusive presentation Pirámide Digital Confidential Corporate Presentation “Solutions” to optimize revenue and profitability of your business HPO High Performance Organizations Products Suite This presentation can be downloaded from: http: / / www.piramidedigital.com

Agenda Pirámide Digital Questions and Answers Mission Vision Values Products & Services Results Generating Actions Top Level Management Consulting Top Level Training Partnerships Experience Customers Personal Pirámide Digital Today! Market niche Questions and Answers Estimated time: 60 minutos

Pirámide Digital Founded by 2.002 Dedicated to providing effective solutions for advising, consulting, training, technology, outsourcing and management services at top level for telecommunications and utilities industries. Solid growth over time World class products / services

Mission “Provide to the telecommunications and utilities industries, the most effective management tools to optimize top management knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.

Vision “"To be and be seen as the leader in the telecommunications and  utilities, in consulting, training, technology and outsourcing services to top level managers“.

Values Results Responsability Customer Driven Service Culture Commitment Constancy Respect for human dignity Teamwork Communication Business Ethics Confidence in the word Results

Results Generation Methodology Pirámide Digital Market niche Permanence and growth Stocks $ Strategists $ Top Down Approach Tasks Profit $ Managers Sales, Bookkeeping, Personal Operation / Administration

Best Business Practices SPIN Selling ISO 38500 BPR Lean ISO 27000 BS 25777 NPI SIT-PG eTOM TAM ABC

Pirámide Digital PRODUCTS & SERVICES Results Generating Actions Top Level Management Consulting Top Level Training Partnerships

Results Generating Actions Strategy, Management and Operation of telecommunications companies and utilities Bundling / packaging Convergence - Triple / Quad / n-play Business and Communication Plan Revenue Assurance and Fraud Control Outsourcing and efficiency of channels: Sales Logistics Distribution Installation Repair Billing Collection Outsourcing and efficiency for Customer Loyalty

Top Level Management Consulting BUSINESS STRATEGY CUSTOMER PEOPLE SYSTEMS AND PROCESSES

Leveraging using e-tom Enhanced Telecomunication Operations Map $ Top Down Approach Tasks

Leveraging using e-tom Enhanced Telecomunication Operations Map Total Coverage $ Top Down Approach Tasks

Leveraging using e-tom Enhanced Telecomunication Operations Map BUSINESS STRATEGY $ Top Down Approach Tasks CUSTOMER PEOPLE SYSTEMS AND PROCESSES

Top Level Management Consulting STRATEGY BUSINESS VALUATION AND SALE $ Growth International Public Offering Sharing in capital markets Attracting investors Business and Investment Plans Virtual Network Operators Convergence MANAGEMENT PROFIT GENERATION $ Operation Business Performance Indicators Key Performance Indicators Customer Relationship Management Retention Management Value Added Services Revenue Assurance Fraud control, detection & prevention OPERATION / ADMINISTRATION Strategy, Processes, People Marketing Sales, Retention, Loyalty Contact Centers Management World Class Customer Services Business and Operation Support Systems IT Architecture STRATEGY MANAGEMENT OPERATION Few consultants, many results …

Top Level Management Consulting Testimonial … Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term. Navega - Guatemala

Top Level Training (Face 2 Face, Online) Business Simulation Model for Telecom Convergent Industry © Customer Relationship Management © Telecom Experience (140 themes) © Managers Development

Top Level Training Business Simulation Model for Telecom Convergent Industry ©

Pirámide Digital. Simulación de Negocios © … Top Level Training Business Simulation Model for Telecom Convergent Industry © Pirámide Digital. Simulación de Negocios © …

Top Level Training Testimonial … Piramide Digital had delivered 30 training programs about Business Simulation Models ©, using real information of our organization, and simulating effciently present year, as well as future scenarios. Petroecuador - Ecuador

Top Level Training Testimonial … - 553 ejecutivos capacitados - Indice de satisfacción de 96/100 - 553 top level executives trained in Management ©. - Customer satisfaction level 96/100 in public sector Petroecuador - Ecuador

Top Level Training CRM - Customer Relationship Management Strategies to implement CRM World Class Customer solutions Contact Centers management Retention management Certifying Contact Centers Sales management Marketing management Revenue Assurance IP Entrepreneurship

Top Level Training Telecommunications & Utilities Business Simulation Model for Telecom Convergent Industry © Business Intelligence Management Business Support Management Operation Support Management Provisioning Management Customer Relationship Management Operations Management Mediation Management Networks Management Prevention & Detection Fraud Management Financial Management Entrepreneurship Resource Planning Management Revenue Assurance Management

Top Level Training Managers Development Time effective Administration Team Commitment Leadership Results Generation Methodology Negotiation Organizational & Personal Improvement Core Business High Performance Organizations Live learning for top executives Focus Results Management

Top Level Training Methodology TOTAL INMERSION MANAGEMENT TEAM Management Experience Knowledge PRE - DESIGN. Tailored to the needs of the company and management team MANAGERS DIAGNOSTIC. Executive report delivering Results oriented management methodology Adrenalina Not satisfied  effort

Partnerships Parquesoft Optima Innova Systems ASI Consultant Open Systems. Telecom y Utilities Business & Operation Support Systems. BOSS Mediation & Provisioning CRM Business Intelligence Fraud management Parquesoft IT Consultancy service Customers Business strategy support People Processes Optima IT Critical processes Tunning Performance Optimization IT multiplatform integration Innova Systems Documentation management ASI Consultant IT Consultancy services Caribbean International University Management training Online training PhD, Masters, Bachellor, Executive programs tailored made

Field experience Fixed phone lines. Results: Operation, generating profits for USD 80M Business plan development Commercial Strategy Top-Down. Launching & Operation Network recovering management for 100K customers Implementation of BOSS Business & Operation Support Systems Sales, retention and loyalty management IT Updating from Fortran 77 to Oracle Operation strategy definition, using e-TOM Mobile phones Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years Churn reduction from 10% to 2,5%. Profit of USD 80M Fraud management from USD 400.000 to USD 4 per month. Billing error reduction from 30/100 to 7/10.000. Profit ot USD 2M per month Churn reduction in unstable economies avoiding bankruptcy Public phones Revenue assurance and fraud management strategy. Profit of USD 2M

Field experience Data Transmision Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M Internet Service Provider Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management TV Cable / Air Reduction of billing error level from 30% to 7/10.000 Convergence Operation Value added services

SIEMENS. Convincing technology Field experience Data Transmision Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M Internet Service Provider Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management TV Cable / Air Reduction of billing error level from 30% to 7/10.000 Convergence Operation Value added services SIEMENS. Convincing technology

Customer´s - Telecom ENTEL

International Working Experience

Pablo G Páez PhD PhD Business & Management. AIU. USA Top level executive. CEO. Co-founder / Co-owner of Pirámide Digital Twenty years of international work experience in over thirty countries in: mobile operators, fixed service, Internet service provider, TV cable / air, data transmission, beepers, technology companies, and Customers services as well as contact centers. Had been Chief Executive Officer, Chief Operation Officer, Chief Sales & Marketing Officer, Chief Information Officer, Chief Technological Officer y Customer Services Officer in Telecom Industry. Focused on measurable objectives, level of service in the industry and achieving results. www.pablogpaez.com Ten postgraduate degrees in management, customer service, telecommunications, information and communication technologies in Sweden, Netherlands, USA, Korea, India and Brasil. Able to provide technical support required to implement strategies to increase and maximize revenue and profitability in business. Ability to change the organizational culture and motivation of the human factor. Working experience in Management Information Systems, Managerial Control, Customer Relationship Management, Business Process Reengineering, Total Quality Management, High Performance Organizations & Strategic Business Planning and Quality Certification Processes (ISO & COPC).

Pablo G Páez PhD MSH 2003 - CEO. Ecuador 2005 Customer Services Director. México 2004 Chief Operations Officer. USA y Jamaica www.pablogpaez.com 2003 Chief Sales & Marketing Officer. Ecuador 2002 Chief Information Officer. Ecuador 2001 Chief Sales, Marketing and Customer Services Officer. Venezuela 1998-2000 Chief Information Officer. Ecuador MSH 1988-1998 Telecom & IT Consultant. Washington, DC. USA

Pablo G Páez PhD Lecturer MBA. Technologies of Information & Communication MBA. Management Information Systems MBA. Business plan MBA. Business Simulation Models ©. MBA. Entrepreneurship MBA. Business plan MBA. Business Simulation Models ©. www.pablogpaez.com MBA. Lidership MBA. Lidership and Innovation MBA. Competitivity MBA. Business Simulation Models MBA. Management Information Systems MBA. How tu run succesfully a Telecom Company MBA. Business Simulation Models © MBA. Telecom Networks

Pablo G Páez PhD MBA. Electronic Entrepreneur Monterrey Nuevo León. México Entreprenur Development Institute. Electronic Entrepreneur. Ahmedabad, India www.pablogpaez.com Entreprenur Development Institute. Electronic Entrepreneur. Islamabad, Pakistan MBA. Management Curazao, Antillas Holandesas

Pablo G Páez PhD Internships:

Creators of 23.000 web pages Management Portal Award of “Best Management Portal 2004 “ Kingston, Jamaica

Management Training Center. Quito Pirámide Digital Today ! 10 business partners Top Level Management Consulting 134 Management Training Courses Working experience of 30 countries More than 10.000 managers trained More than 150 organizations had request our services Headquarters Quito Miami – USA Office Management Training Center. Quito

Pirámide Digital Our path Customers Pirámide Digital VALUE REVENUES Partnerships REVENUES Outsourcing Top Level  Management Consulting Customers Management Training In-Company Management Training Open Courses

Questions and Answers Thank you …

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