POWER in Integrating SmartOffice 3.5X within a Hosted Environment POWER in Integrating SmartOffice 3.5X within a Hosted Environment The Wachovia Insurance Services Experience Rosemary Hege Senior Vice President Wachovia Insurance Services, Inc. March 16, 2006

Agenda Decision Tree Hosting Reengineering Integrating SmartOffice Modules Questions and Answers

Decision Tree

Hosting Environment

Schedule Resources Investment Focus and learning curve Project risk Level of integration required with internal company applications and systems Hosting Considerations

Significant savings in time required to procure hardware, configure and put application in production Reduces dependency on internal resources with competing priorities (applies to initial implementation as well as future patches/upgrades) Reduces initial investment risk (monthly fee versus one time capital purchase) Enables project team to focus on other aspects of the project Reduces the learning curve associated in implementing and supporting SmartOffice. Reduces overall project risk E-Z Data as a Host for Your SmartOffice Application

Makes interfaces with internal company applications more challenging to build test and maintain For large corporate clients – requires due diligence/certification of vendor hosting site and penetration/ethical hack testing, to insure site secure E-Z Data as a Host for Your SmartOffice Application

Reengineering

Opportunity to systematically document all workflow processes from sales to claims Using workflows, identified current operational inefficiencies Modified workflow processes and integrated previous silo work areas While creating savings, it was not an exercise in downsizing Rationale for Reengineering

Make use of virtual work team with representation from all areas at meetings Ensure a proper mix of Type A and B personalities Insist on Subject Matter Experts and preferably individuals that can make decisions Be open to change and leave your baggage at the door -Use the past for historical purposes only Do not undertake unless you are ready to finish what you start Keys to Successful Reengineering

Integrated workflow of Sales Assistants, Case Design, Case Management and Commission Accounting under one common system, SmartOffice Centralized all product, carrier and commission information Realigned Case Management area to include Submit and Delivery Specialists Automated Case Management through scanning, notes and activity functions Created reconciliation report Realigned Sales Assistants to provide support to all Insurance Advisors Creating common sales reporting Contributed to decision making on required SmartOffice customization Results of Reengineering

Integrating SmartOffice Modules

Desired State – Totally Integrated

End State – SmartOffice 3.5X

Central data repository of all referrals, clients and referral sources Entry point into the system Campaign tracking Case Design tracking Forecasting and reporting Maintained by Sales Assistants with information accessible to all, subject to proxy and user rights Opportunity Module Usage

Centralized database for tracking all cases- informal inquiry through inforce status Data repository for all agent licenses and appointments, product, carrier and commission rates Edit for correct licensing and state approvals Source for information on case at any point in underwriting cycle Accessible by Insurance Advisors for viewing Pending Case Management Usage

Posting of all carrier statements Reconciliation of commissions due Reporting and forecasting Check and balance between accounting and payroll systems Central resource for responding to Insurance Advisor inquiries on commission payments Commission Tracking Usage

Proves simplified means for tracking case from referral to claim Enhances reporting and tracking Removes silo mentality Provides snapshot of case at any point in time with notes to detail activities Open to all, subject to internal audit and system constraints The POWER of Integration

Project of this magnitude is not for the weak Requires internal subject matter experts who can dedicate majority of time to project and make decisions on behalf of their groups Do not expect E-Z Data to be your insurance subject matter experts Need senior management buy-in to approach Must be open to workarounds to minimize customizations An absolute must is strong and consistent project management expertise on part of company and E-Z Data Lessons Learned

Questions & Answers