TSA LOST AND FOUND

Lost and Found Process Only recover items that are the TSA Security Checkpoint Areas Only recover items that are the TSA Security Checkpoint Areas When an item is found, the item is immediately logged in and locked up for security purposes. When an item is found, the item is immediately logged in and locked up for security purposes. Every morning, a lost and found representative picks up the lost and found items that were left the day before. Every morning, a lost and found representative picks up the lost and found items that were left the day before. Brought back to our office to be inventoried in our database. Brought back to our office to be inventoried in our database.

Lost and Found (cont.) We only hold items in our office for 30 days. We only hold items in our office for 30 days. We make an effort to track down a passenger for every item that might have personal identifiable information: (For Example- Cell phones, laptops, wallets, medication, etc.) We make an effort to track down a passenger for every item that might have personal identifiable information: (For Example- Cell phones, laptops, wallets, medication, etc.)

Lost and Found (cont.) RETURN MORE THAN 90% OF LAPTOPS FOUND ~20/WK. RETURN MORE THAN 90% OF LAPTOPS FOUND ~20/WK. LOG IN APPROXIMATELY 650 ITEMS/WK. LOG IN APPROXIMATELY 650 ITEMS/WK. HAVE RETURNED OVER 4230 ITEMS (beginning fiscal year to date) HAVE RETURNED OVER 4230 ITEMS (beginning fiscal year to date)

Location 5757 W. Century Blvd. Ste. GF-06 Los Angeles, CA Monday-Friday (except Holidays) 8:00am-3:00pm (310)

Issues/Hurdles/Challenges Receiving too many phone calls that are not supposed to be directed towards us. (Misconception that TSA handles ALL lost and found and that we are responsible for items lost in baggage) Receiving too many phone calls that are not supposed to be directed towards us. (Misconception that TSA handles ALL lost and found and that we are responsible for items lost in baggage) ONLY recover items lost in “TSA occupied spaces” ONLY recover items lost in “TSA occupied spaces” If lost on planes, parking lot, gate area… -WE WON’T HAVE!! If lost on planes, parking lot, gate area… -WE WON’T HAVE!!

How can we help each other provide better customer service? Updated Phone List of Lost and Found Departments - Lots of New Airlines Updated Phone List of Lost and Found Departments - Lots of New Airlines - Outdated numbers in circulation - Outdated numbers in circulation  Communicating “Right Information” – If the item is not lost at the TSA security checkpoint, DO NOT refer to TSA Lost and Found.

How can we communicate better with one another? Need to establish better means of communication between lost and found departments  Points of contacts, providing each other with a number where we can reach a “Live” person. Need to establish better means of communication between lost and found departments  Points of contacts, providing each other with a number where we can reach a “Live” person.  Having addresses for each department.  Having addresses for each department.

THANK YOU! Questions?