Intelligent Communications Roadmap Mike Thurk, Group Vice President, Global Communications Solutions September 2005

Five Years of Vision, and now… Intelligent Communications Roadmap Agenda 2005, Avaya defines Intelligent Communications Progress Report 2006, Foundation for Execution

An Exciting Future for Growth Build Upon Success Mobility New Branch Solutions Mid-Market Initiatives Customer Services Globalization (Product & Go-to-Market) Channels and Partners Multi-Vendor (Off Our Base)

Intelligent Communications Thought Leadership Communications solutions to move up the value curve People more productive Processes more intelligent Customers more satisfied

Delivering On Our Commitments Intelligent Communications Mobility Solutions Communication Manager 3.0, Converged Communications Server 3.0 Hosted Solutions: Philippines/PLDT and TeleTech Wins Third-Party SIP Phone and Carrier Service Interoperability Tenovis Product Integration, and Global Market Share Growth What we’ve delivered What we said Communications-enable business processes and applications Seamless communications services experience in a mobile environment Open, flexible, reliable, scalable, secure, easy-to-use IP Communications Scalable, carrier-grade hosted solutions Investment protection and multi-vendor choices Expanded markets: multi-vendor and globalization

Intelligent Communications Fast-Paced Progress… Making people more productive, processes more intelligent, customers more satisfied

What Are Business Communications Applications? Contact Centers Collaboration Unified Communication Conferencing Telephony Email Mobility & Softphone Voice Messaging Instant Messaging

Intelligent Communications Business Communications Applications Telephony Communication Manager 3.0 Tenovis Product Integration Contact Center Interaction Center 7.0 Voice Portal Speech Application Builder Conferencing Meeting Exchange Standard Edition Communication Services Converged Communications Server 3.0

Intelligent Communications Business Application Integration Open Business Process Integration Web Services Business Process Execution Language On the Path to a Service Oriented Architecture (SOA) Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime Small & Medium Business Integration IP Office & Microsoft CRM

Intelligent Communications Right Network Integration High Availability & Security Application Assurance Networking Expanded Alliances Extreme, Juniper Expanded Developer Connection program Up to 1,300 members, and growing SIP Interoperability Lab

Intelligent Communications Right Time, Right Device, Right Media Mobility by Design Mobile activation of every Avaya end-user Fixed Mobile Convergence Motorola, Nokia, RIM, Symbian Voice Quality Enhancements for Mobile Computing Intel

Demo Seamless Enterprise Communications Outside the Enterprise Inside the Enterprise Avaya Gateway Avaya CM Server PSTN IP LAN / WAN Cellular Network Wireless Services Manager CN620 Dual Network Mobile Office Device W310 WLAN Gateway W110 WLAN Access Points

Intelligent Communications Continued Leadership in 2006… Mid-Market Solutions Service-Oriented Architecture Peer-to-Peer Integration High Availability & Scale

Enterprise Roadmap Service Oriented Architecture MultiVantage™ Communication Manager, Converged Communication Server Enterprise Survivability Branch Office Scalability Assured Networking App/SIP Enablement Tenovis I55 integ. SIP-enablement of applications Branch solutions Tenovis SIP Event-driven notification Ongoing scale, redundancy, security Umbrella management Networked Call Processing Federated SIP Expanded SOA, BPEL Service Oriented Architecture Contact Center - Customer Interaction Suite Messaging Conferencing, Video, Web Collaboration Broad suite update IM/Presence, scale Voice Portal Dialog Designer Proactive Contact Capacity, SIP endpoints Continued suite updates Deeper business integration Enterprise reporting Modular Messaging *Speech auto-attend. SIP Integration Serenade TUI Deployment ease Presence Integration More branch options SIP Audio/Web Conf. Video in Softphone On-demand Conf. Speech auto-attend. Multi-point Integrated Video Mid-market conferencing SIP-based video Fully embedded Audio/Web/Video Mobility and Unified Access IP, SIP, Wi-Fi, Soft phones Phone applications Nokia, RIM apps Motorola trials complete Communications Portal More phone/cell apps Expanded fixed/mobile Home office Avaya Global Services Remote Managed IP Telephony Secure access/control Conferencing Software release mgmt. Partner Support Services Business process consulting Remote managed Contact Centers 2005 2006 * partner solution Introduced New Future

Small Business Roadmap Mobility and Collaboration 2004 Introduced New Future 2006 Contact Center Messaging Converged Infrastructure SOHO Offers Very Small Business Offers 21-100 Segment Open Applications / All-in-one Architecture 1-20 Segment IP Office and Applications SOHO/VSB 2005 Tenovis Integration Applications for conferencing and softphone Enhancements to Phone Manager User Interface SMB Contact Center Reporting – 3rd party integration MS CRM 3.0 Improved Installation Centralized Msg w/ Intuity Test-to-speech, IVR Call recording Embedded VM Distribution Lists Remote client enhancements MultiVantage™ H.323 networking Key system operation Jump Start Installation Tenovis Integration Simplified diagnostics Ease of use enhancements IP Office Small Office Edition Partner SOE New offers Partner 5 X 9 T1 support Partner restyled phones Integral 5 addition to portfolio I5 r2.3DECT GUI; Hospitality Improvements

Products & Solutions + Organization Go To Market

Global R & D Reach United Kingdom New Jersey California Ireland Germany Japan Denver Israel India Australia

Intelligent Communications for the Distributed Enterprise Relies on Key Technologies Access Device Apps GUIs QoS, Security ENTERPRISE SERVICE PROVIDER Comm Services API Web Services/Workflow Application Assurance SIP, XML/SOAP, WML, SMS, VXML Business Apps Business Process and Apps Personal Productivity Apps Comm Apps Contact Center Suite Distributed Contact Center Conferencing & Collaboration Fixed Mobile Convergence IP Multimedia Subsystem Virtualized Network IP Tel Branch Solution IP Tel VoWLAN 2G/2.5G Infrastructure GSM/ Wireline LAN WAN WiFi

Avaya Advantage Continuous Transformation Contact Center Leadership SIP, Web Services, Service Oriented Architecture Contact Center Leadership Transforming the entire enterprise into a customer response engine Mobility by Design Right Time, Right Device, Right Network Communications Personalization and Presence