Positive Discipline: How to Resolve Tough Performance Problems Quickly Positive Discipline: How to Resolve Tough Performance Problems Quickly...and Permanently Based on the book Positive Discipline by Eric Harvey and Paul Sims

Define Discipline Discipline: Training that develops self-control, character, or orderliness and efficiency.

Workshop Objectives Show how a punishment approach to disciplinary problems is counterproductive. Explore and practice the steps in using positive discipline. And back at your office… Confidently use the proven strategy of positive discipline to intervene, solve, and prevent disciplinary problems in your own departments. Encourage employees to take personal responsibility for their behavior.

Steps Towards Positive Discipline

Step 1: Identify the Problem Separate facts from judgment and opinion. Facts are observable. Judgments and opinions are subjective.

Sample Statements You are expected to complete and submit your daily production reports before leaving for the day. vs. You’ve caused a lot of problems on the second shift because of your lazy attitude towards production paperwork.

Step 2: Analyze the Severity Determine the impact. Determine the consequences. Check past practices. Decide what type of discussion is appropriate.

Step 3: Discuss the Problem Describe the gap between actual and desired performance If no agreement is reached, describe impact If no agreement is reached, describe consequences After gaining agreement, ask: What specifically will you do? What might prevent you from doing what you’ve agreed to? Will you do it? Thank the employee and end on a positive note

Gaining Agreement Describe Problem Ask for Agreement Gain Agreement ? yes Summarize and Document the Discussion Discuss Solution Terry no Describe Impact Ask for Agreement Gain Agreement ? yes Summarize and Document the Discussion Discuss Solution Marie no Describe Consequences Ask for Agreement Gain Agreement ? yes Summarize and Document the Discussion Discuss Solution Mike no Mandate Compliance

Step 4: Document the Discussion Describe the problem. Describe the history of the problem. Summarize the discussion, including what the employee agreed to do.

Step 5: Follow-Up to Monitor Results If the problem HAS been resolved: Thank the employee for living up to their commitment. Use positive reinforcement and recognition as the best ways to build and maintain superior performance. If the problem has NOT been resolved: Find out why and act quickly and appropriately. Look for alternative solutions. Use factual justification for further action.

Workshop Summary Identify the problem Analyze the severity of the problem Discuss the problem Document the discussion Follow up to monitor results

Leadership Leadership is the art of getting someone else to do what you want done because they want to do it. ~ Dwight D. Eisenhower

Positive Discipline