Survey Results Washington State Department of Transportation Real Estate Services Office 2006

Appraisal Question #1 Was the information you received from WSDOT adequate to consider our offer for your property? Number of People Surveyed Yes No

Acquisition Question #1 Did our agents adequately explain your right to have the offer reviewed and that WSDOT would pay up to $750 for that review? Number of People Surveyed Yes No

Acquisition Question #2 Did our agents thoroughly explain why your property needed to be acquired? Number of People Surveyed Yes No

Acquisition Question #3 Did our agents thoroughly explain the WSDOT process to acquire your property? Number of People Surveyed Yes NO

Acquisition Question #4 Did our agents explain your property rights during the acquisition process in a clear and understandable manner? Number of People Surveyed Yes No

Acquisition Question #5 Was the informational material you received in regard to acquiring your property easy to understand? Number of People Surveyed No Yes No

Acquisition Question #6 Did our agents clearly explain that your property was being acquired under the laws of Eminent Domain Law? Number of People Surveyed Yes No

Acquisition Question #7 Were you given the opportunity to voice your feelings and concerns? Number of People Surveyed Yes No

Acquisition Question #8 Were our agents readily available and quick to respond to any questions or concerns you had? Number of People Surveyed Yes No

Relocation Question #1 Was the Process of relocation adequately explained by our agents? Number of People Surveyed Yes No

Relocation Question #2 Were all notifications done in a timely manner? Number of People Surveyed YesNo

Relocation Question #3 Did WSDOT make relocation payments to you in a timely manner? Number of People Surveyed Yes No

Relocation Question #4 Were you given the opportunity to express any concerns or issues you had during the process of relocation? Number of People Surveyed Yes No

Property Management Question #1 Did you know about the lease requirements at the time of acquisition or relocation? Number of People Surveyed Yes No

Property Management Question #2 Were the lease documents explained to you in an understandable manner? Number of People Surveyed Yes No

General Question #1 Did the agents that you dealt with answer your questions? Number of People Surveyed Yes No

General Question #2 Were our agents considerate and respectful? Number of People Surveyed No Yes

General Question #3 Do you feel you were treated fairly without regard to ethnicity, gender, age, or income? Number of People Surveyed Yes No

General Question #4 Real Estate transactions often require different WSDOT specialists to be involved with the property owners or occupants. Do you feel the information you received was consistent between all of these specialists? Number of People Surveyed Yes No

General Question #5 Do you think having one designated contact for you would have been better or the same in your experience? Number of People Surveyed Yes No

General Question #6 Should our agents follow up with you after WSDOT closed the deal, would it be helpful? Number of People Surveyed Yes No