DONE BY: GROUP 6B The role of volunteers in the ER in promoting Patient Safety

Content Background What is the Volunteer Office? Current role of volunteers in the ER Surveys Conclusion and Recommendation

Background WHO Patient Safety guide for medical schools Patient Safety can be promoted and taught by: (Topic #2) improving the efficiency of Human Factors (Topic #4) having effective team players (topic #8) Engaging with patients and caregivers

Background Can volunteers achieve some of these guidelines?

The Volunteer Office The center in charge of all the volunteering opportunity within the hospital for medical and non medical members of the society. It accommodates some of humanitarian needs provided to patients. Promotes health education in the society.

Insincerity is always weakness; sincerity even in error is strength. George Henry Lewes

It is the highest form of self-respect to admit our errors and mistakes and make amends for them. To make a mistake is only an error in judgment, but to adhere to it when it is discovered shows infirmity of character. Dale Turner

Shanghai subway crash 'was human error' A Shanghai subway train crash that injured more than 280 passengers was caused by negligence and human error Human Factors

Officials: Fatal Crash was Human Error Human Factors

Derartu Tulu NYC Marathon Effective Team Players

Roles of Volunteers The roles of volunteers in the ER are restricted to the area from the door of the car to the entrance of the Triage area Triage Female Waiting ?Entrance Screening Male Waiting

Specific Roles Gathering critical medical info Overcoming the language barrier Could we shorten waiting time?

1) Survey To Nurses Which of the following areas do you believe the volunteers have helped in? A) Language Barrier B) Speeding and organizing the process outside the Triage C) Providing helpful medical info about the patient D) All of the above What Other areas do you believe the volunteers could help in?

1) Survey To Nurses N = 3 nurses 1 answered B : Time and organizing 1 answered C : Providing medical info 3 answered A : Language Barrier

2) Language Barrier

3) Survey: Waiting Time Difference 7 pm to 11 pm N = 41 patients Time from Entrance to Triage = ~ 9 mins

3) Survey: Waiting Time Difference Time WITH Volunteers : ~ 7 mins

4) Allocating Resources Al Thaghr Red Sea Al Fahd

Conclusion The presence of volunteers in the ER could improve the Safety and quality of care to our patients in the ER. Integrating Patient Safety principles into the guidelines set for volunteers at the Office’s meetings could serve to set a clear objective to the volunteer, and build more effective team players

Recommendations Training volunteers should include: Triage priorities; Common miscommunication; Near hospitals Making use of senior students Catering the waiting area e.g. Vending machine Re conducting a study on the effect of volunteers