Riva Collaboration Integration for GroupWise Aldo Zanoni CEO, Managing Director Omni Technology Solutions Ext. 232 Riva Collaboration Integration Engine

Riva GroupWise Integration Policy Based Modules and Reports Riva Applications Riva CRM and Third-party Integration Strategy Riva CRM for SugarCRM, Microsoft CRM, Salesforce Demo / Screenshots Questions Agenda Value Proposition

When you … - create a new user - add a user to an eDirectory group - move a user to a new container, … Riva Event Monitor Wouldn’t be nice if … ? add or remove address books to or from the new account (Address Book Policies) add or remove calendars and calendar entries (Calendar Policies) add or remove new and shared folders (Folder Policies) add proxy access rights to the appropriate account auditor or manager (Proxy Access Policies) create appropriate rules and a default vacation rule (Rules Policies) GroupWise Could Automatically …

When you … - create a new user - add a user to an eDirectory group - move a user to a new container, … Riva Event Monitor Wouldn’t be nice if … ? create the standard user signature and container disclaimer based on the new eDirectory values (Managed Signatures) add or remove the user to or from one of more GroupWise Distribution Lists (Dynamic Distribution Lists) add the user as an authorised sender to Secure Distribution Lists (Secure Distribution Lists) … GroupWise Could Automatically …

Use automated policies to have GroupWise manage itself based on connections to eDirectory, GroupWise, leading third-party line-of-business CRMs and ERP solutions Provide an automated and seamless flow of data based on pre-configured policies: scheduled or event-monitored (one-to-one or one-to-many) deliver an ideal platform for rapid deployment, flexibility, interoperability, security, scalability, reporting, regulatory compliance or integrated collaboration systems Riva Satisfies the Long-Standing Need to: What Needs Does Riva Satisfy

GroupWise: Resource or Regular Account SQL: Virtually SQL database. CRM: SugarCRM, Microsoft CRM, ACT, Salesforce, GoldMine, Sage, SalesLogix Student Registration System: Blackboard, Banner, Moodle ERP: Oracle, Siebel PeopleSoft, SAP, Riva – GroupWise Integration and Automated Content Management Riva Third-party Integration Riva is to collaboration content synchronization......what IDM is to directory values synchronization.

Riva delivers: Managed Policies Reports Managed Applications CRM and third-party application and database connectors Source and Destination Objects: Source objects can be a GroupWise resource or account; an eDirectory object or an external third- party application, CRM or database. Destination objects can be one or multiple eDirectory accounts, groups, containers, or GroupWise accounts or post offices. Riva Platform Overview GroupWise Collaboration Integration Platform

Riva Managed Policies allow automated management of: Calendars Address Books Folders Rules * Proxy Access Birthday Reminders Internet Address Updates Password Expiration Reminder s, … Riva Reports: eDir Account Audit Report * Rules Report * Proxy Access Report GroupWise Archive Path Report Riva Policies and Reports * Requires GroupWise 7 Riva Managed Policies and Reports Shared Calendars Report Shared Address Book Report Shared Folders Report, …

Riva Managed Policy Modules allow you manage GroupWise like never before – create policies to automatically manage content in GroupWise user mailboxes. Riva Reports provide quick and easy access to GroupWise and eDirectory account reporting information that is not easily obtained using standard Novell administration tools or GWCheck. Riva Managed Applications Manage GroupWise like Never Before

Riva Managed Signatures Riva Dynamic Distribution Lists Riva Secure Distribution Lists Riva Event Monitor Future Applications: GWMerge, CCUweb, EMU, eControl Riva Managed Applications Riva’s Managed Applications integrate GroupWise to eDirectory and external applications for GroupWise distribution list and signature management.

Riva TM Managed Signatures allow you to standardise and enforce user signature content by pushing eDirectory values into each user signature. Includes support for specific department or group-applied disclaimers. Provide local language disclaimers for international companies. Riva Managed Signatures Managed Signatures eDirectory Values {First} {Last} {Title}, {Department} {Company} (URL Text) Office: {Phone} Fax: {Fax} Mobile: {Mobile} {Blank line} {Italian container disclaimer} Managed Signature Teruel Carassco Director, Global Sales and Channel Strategy Omni Technology Solutions Inc. Office: Ext. 232 Fax: Mobile: Le informazioni contenute in questa comunicazione e gli eventuali documenti allegati hanno carattere confidenziale e sono ad uso esclusivo del destinatario. …

Riva TM Dynamic Distribution Lists allow you to: Populate GroupWise Distribution Lists with members from one or more eDirectory groups (nested groups) Use multi-value LDAP queries to create Dynamic Distribution Lists from eDirectory or LDAP queries to a external third-party applications "department" is W, “title" is X, "position" is Y and "manager" is Z Never have to worry again about distribution list accuracy or manually adding members to GroupWise distribution lists Riva Dynamic Distribution Lists Dynamic Distribution Lists

Riva TM Secure Distribution Lists allow you to: Configure which accounts are authorised to send to secure GroupWise distribution lists Completely hide distribution list members (regulatory compliance) Include external addresses in your system distribution lists by linking GroupWise distribution lists to: CSV files CRMs and other third-party applications Database queries Never have to worry again about unauthorised users sending s to sensitive or large distribution lists Riva Secure Distribution Lists Secure Distribution Lists

Riva's CRM / ERP and Third-party Integration Strategy for GroupWise integrates data from virtually any third-party database, CRM, ERP, business process, HR, custom application or student management system into GroupWise. Key Value: “Bi-directional dynamic synchronisation of data from virtually any source…to any GroupWise destination, based on one-to-one or one-to many policies.” Riva Third-party Integration Third-party Integration Integration

Riva CRM Integration for GroupWise Clientless (no GroupWise client dependencies) Compatible with GroupWise running on all server platforms No new infrastructure or firewall changes required Transparent to GroupWise and CRM Complete platform for third-party Integration Riva Desktop Edition version 1.3 is compatible with Windows, Macintosh and Linux desktop operating systems Riva CRM Integration for GroupWise Complete Platform for CRM Integration

Riva CRM Integration for GroupWise SugarCRM (Community, Professional and Enterprise Editions) Microsoft CRM Salesforce CRM Other CRMs as required Riva CRM Integration for GroupWise

Riva CRM Desktop and Enterprise Editions Enterprise Edition – Multiple account support using GroupWise and CRM Trusted Application Desktop Edition – Single account, no server software software required Supports all GroupWise clients including Linux, Mac, Windows, WebAccess, BES and GMS clients Bi-directional synchronization for: appointments, phone calls, tasks, and notes, Transparent synchronisation of address book contacts, accounts and organizations Tasks marked as completed in any GroupWise client are marked as completed in the CRM See: Riva CRM Desktop and Enterprise Editions

Synchronisation of opportunities,quotes, projects and cases from CRM to GroupWise Riva ConnectBar allows the user to Review, Edit and Delete opportunities, quotes, projects and cases directly from the GroupWise client Riva DropFolders and SmartConvert allow you to convert customer s into new CRM data – accounts, contacts, opportunities, quotes, projects, cases, tasks and appointments – directly from GroupWise* Choose between transparent and user-initiated synchronization* See: Riva CRM Desktop and Enterprise Editions *Requires Version 1.5

Desktop Edition Public Beta Testing (NOW!) Bi-directional, transparent synchronisation of address books, appointments, notes, tasks and opportunities between GroupWise and SugarCRM, Microsoft Dynamics CRM and Salesforce CRM Proposed Ship Date for Desktop Edition and Closed Beta Start Date for Enterprise Edition (February 4, 2008) Runs on Linux, Macintosh and Windows desktops Proposed RC1 of Enterprise Edition (Late February 2008) Proposed Ship Date of Enterprise Edition (Late March 2008) Riva CRM Integration Road Map Riva CRM Road Map

Feedback Required! Tell your friends! Customer Impact We need your feedback. To help guide our development work and determine what CRM / ERP platform should be our next target, please fill out the questionnaire at:

Immediate Impact Single platform to manage Automatic and Event-based GroupWise Policies and Reports that deliver policy-based GroupWise content and account management like never before Deliver event-based Secure and Dynamic GroupWise Distribution Lists and Managed Signatures with Riva Applications Synchronise CRM and GroupWise information with Riva CRM ( , appointments, tasks, notes, address books, opportunities) Push staff work and project schedules from third-party applications and databases into GroupWise Immediate Impact

Riva Third-Party Integration Priorities Create additional CRM and ERP connectors to integrate calendaring, workflow, contacts and Integrate Riva's Event Monitor into third-party applications to implement event-driven policy execution Add GroupWise Companion connectors to integrate merge and other Companion Applications Provide a Riva Software Development Kit for third-party developers Allow CCUweb (public GroupWise calendars to the web, EMU (Bulk Account Creation and management), eControl (Web-based, “ZERO-Rights” help desk application) and other Omni applications to consume Riva services Develop additional policies and reports based on customer requests (on-going) Riva Road Map Priorities

Riva Screenshots Value Proposition

Managing Connections Riva Road Map Priorities

Managing Riva Policies Riva Road Map Priorities

Riva Common Calendar Update Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva Secure Distribution Lists Riva Road Map Priorities

Riva eDirectory Account Audit Report Riva Road Map Priorities

Useful Riva Links Riva Home Page Product Overview Modules and Reports Features and Benefits System Requirements News and Articles Documentation Riva Policies

Riva Policies Questions? For more information on the Riva Collaboration Integration Platform for GroupWise, contact Omni at or

Questions? For more information on the Riva Collaboration Integration Suite, please contact Omni at or Contact Us Aldo Zanoni CEO, Managing Director Omni Technology Solutions Ext. 232