This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the express written consent of American Express. © 2004 American Express Company WELCOME TO AMERICAN EXPRESS – LEISURE ONLINE How to book your private flights ONLINE - AND SAVE MONEY Traveller Demo September 29, 2005

2  Enter your User Name and User Password and Login.  If you’ve forgotten your password click Forgot Your Password?  Click New User if you don’t have a login yet. >Click Air to directly login to the air booking section (respectively Hotel or Bookings section).  Enter your User Name and User Password and Login.  If you’ve forgotten your password click Forgot Your Password?  Click New User if you don’t have a login yet. >Click Air to directly login to the air booking section (respectively Hotel or Bookings section). The Login Your Online Booking System for „Private Travel“ Please enter your user name and your personal password. If you are using this tool for the first time, please register by pressing the button „new user“, then enter your personal data and choose your user name and password. If you have questions, please call us: (+43-1) WELCOME TO AMERICAN EXPRESS ONLINE

3 >Site Navigation bar on top (hidden) and at bottom of each page: »Back »Start »Logout »About »Privacy Policy »Support »Legend >Site Navigation bar on top (hidden) and at bottom of each page: »Back »Start »Logout »About »Privacy Policy »Support »Legend The Start Menu

4 >Update My User Profile the first time you sign in and remember to Save changes. >Personal Data » settings »Addresses >Personal Preferences »Air, hotel, car, rail preferences »Language preferences »Confirmation preferences >Update My User Profile the first time you sign in and remember to Save changes. >Personal Data » settings »Addresses >Personal Preferences »Air, hotel, car, rail preferences »Language preferences »Confirmation preferences The User Profile

5  Options under My Bookings  Active bookings  Cancelled bookings  Past bookings  Click Display below a trip to review a trip's details.  Click Cancel to cancel a booking.  Click Change to modify your reservation.  Click on the Seat Icon next to each segment to view the seat map.  Options under My Bookings  Active bookings  Cancelled bookings  Past bookings  Click Display below a trip to review a trip's details.  Click Cancel to cancel a booking.  Click Change to modify your reservation.  Click on the Seat Icon next to each segment to view the seat map. Display Bookings

This document contains unpublished confidential and proprietary information of American Express. No disclosure or use of any portion of these materials may be made without the express written consent of American Express. © 2004 American Express Company Booking Your Private Trip Demonstration of an Online Booking Considering as example American Express Leisure Online For staff of the VIC

7 >Enter your travel data and click on Continue. >Via Your Preferences and Your Qualifiers the availability will be displayed according to your needs. >Number of Travellers allows to make reservations not only for you but also for your companion or friends. >Enter your travel data and click on Continue. >Via Your Preferences and Your Qualifiers the availability will be displayed according to your needs. >Number of Travellers allows to make reservations not only for you but also for your companion or friends. Search for Air Availability

8 >Change Preferences allows you to change your search options. >DynaWeb displays the five cheapest Low Cost Carriers if applicable. >GridPricing displays the five cheapest GDS carriers. >Click on Display the Air Options by Fare to change the sorting order to price. >Click the Radio Buttons to choose your departing flight and class of service according to your company’s preferences. >Use the Time and Calendar Icons to view flights departing earlier or later. >Change Preferences allows you to change your search options. >DynaWeb displays the five cheapest Low Cost Carriers if applicable. >GridPricing displays the five cheapest GDS carriers. >Click on Display the Air Options by Fare to change the sorting order to price. >Click the Radio Buttons to choose your departing flight and class of service according to your company’s preferences. >Use the Time and Calendar Icons to view flights departing earlier or later. Book Your Departing Flight

9  Likewise, click the Radio Buttons to choose your returning flight and class of service according to your preferences.  A MouseOver on the displayed fare shows the according possible inbound flights and outbound flights respectively for this fare in an additional window.  Click SpeedBook to complete the booking with one click and according to your preferences.  Likewise, click the Radio Buttons to choose your returning flight and class of service according to your preferences.  A MouseOver on the displayed fare shows the according possible inbound flights and outbound flights respectively for this fare in an additional window.  Click SpeedBook to complete the booking with one click and according to your preferences. Book Your Returning Flight

10 >The Multi Fare Display allows you to select the fare (economy or business) that suits you best. The Multi Fare Display

11  Depending on the system settings BestBuy Options may be displayed below the Multi Fare Display. >Compare your original selection to the BestBuy Options and then confirm or change your selection.  Depending on the system settings BestBuy Options may be displayed below the Multi Fare Display. >Compare your original selection to the BestBuy Options and then confirm or change your selection. Select BestBuy (Low Fare) Offers

12  Check or modify your Preferences all of which are pre-populated by your Traveller Profile.  Send Special Remarks to the travel agency if necessary.  Any time during the booking you can add preferences to or change preferences in your User Profile.  Check or modify your Preferences all of which are pre-populated by your Traveller Profile.  Send Special Remarks to the travel agency if necessary.  Any time during the booking you can add preferences to or change preferences in your User Profile. Traveller Preferences

13  Select the Ticket Option you prefer and complete the booking or  Add Hotel or Add Car reservation.  Select the Ticket Option you prefer and complete the booking or  Add Hotel or Add Car reservation. Select Ticket Option

14  Your confirmation numbers will appear on the Booking Details page which you can print out in a printable view or download to your calendar.  Click on the Seat Map Icon to view or change your seat reservation.  Our American Express Leisure Travel Office at the VIC will issue your ticket.  Your confirmation numbers will appear on the Booking Details page which you can print out in a printable view or download to your calendar.  Click on the Seat Map Icon to view or change your seat reservation.  Our American Express Leisure Travel Office at the VIC will issue your ticket. Completing the Booking