Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 1

CON8086: JD Edwards EnterpriseOne Field Service Solutions Louise Farner – Product Strategy

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 3 Program Agenda  Maintaining Equipment in the Field – Mobility Options  Customer Case Studies for Field Service – GN Johnston – Town of Oakville

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 4 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 5 Maintaining Field Equipment Mobility Options

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 6  Entire JD Edwards EnterpriseOne suite runs on a tablet device  Speed Case Entry for maintenance request  Mobile Service Time Entry  Field Service Work Order  Café One – Tools enabled usability Mobile Asset Management Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Choices Today!

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 7  Quickly and easily enter maintenance requests  Size to fit and work optimally on an iPad  Simplified to remove excessive form and row exits  Increases productivity  Leverages collapsible group boxes for a personalized experience Optimized for the iPad Speed Case Entry for Maintenance Requests

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 8  Manage service order time cards  Robust search capabilities  Interactive chart of hours worked  Intuitive user interface  Multi-device support  Convenient on-site time entry Mobile Service Time Entry Service Time Entry

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 9  Size to fit and work optimally on an iPad  Simplified to remove excessive form and row exits  See map of customer/site locations  Update status and take notes  See parts and labor “Manage My Work Orders” Field Service Work Order

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 10  Item/location/lot availability  Warehouse location detail  License plating hierarchy  Visibility of loose quantity Optimized for the iPad Warehouse Availability

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 11 Evolution of the JD Edwards Mobile Vision Rapid Market Delivery, Simplified Deployment

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 12 Mobile Companion Applications  Search for my work orders  Drill down to details  See map of equipment location  See map of site location Technician On-the-Go Roadmap subject to change without notice. The above is intended or information purposes and may not be incorporated into a contract.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 13 Mobile Companion Applications  Search for my work orders  Drill down to details  See maps of equipment and site locations  See parts and labor  Update status  Take notes Update Work Completed Roadmap subject to change without notice. The above is intended or information purposes and may not be incorporated into a contract.

Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template 14 Field Service Customer Case Studies GN Johnston Town of Oakville