©2007 First Wave Consulting, LLC A better way to do business. Period This is definitely NOT your father’s standard operating procedure

©2007 First Wave Consulting, LLC 2 Operating Procedures: The Good Operating Procedures: The Good Operating Procedures CAN  Save Time  Save Money  Save Lives

©2007 First Wave Consulting, LLC 3 Operating Procedures: The Good Operating Procedures CAN  Document Process  Make Processes Repeatable Well Written Procedures CAN  Represent Process Knowledge

©2007 First Wave Consulting, LLC 4 Your Typical Operating Procedures: The Bad  Hard Copy (Paper) And/Or  A File Stored As Stand Alone OR Shared Drive OR Posted to a Web Page

©2007 First Wave Consulting, LLC 5 Your Typical Operating Procedures: The Ugly  One Dimensional  Difficult to Maintain Refer to Other Documents  Other Documents Change And Then What?

©2007 First Wave Consulting, LLC 6 Your Typical Operating Procedures: The Ugliest Not Connected To  Things You Need to Have Templates/Examples  Things You Need to Know References/Material/Who

©2007 First Wave Consulting, LLC 7 For Example What is suitable? Where is that reference? Where do I get safety glasses? Who can help me with this? This is very nice BUT… What kind of gloves?

©2007 First Wave Consulting, LLC 8 There IS A better way to do this

©2007 First Wave Consulting, LLC 9 A Better Way

©2007 First Wave Consulting, LLC 10 Things You Need to Know Connected Things You Need to Have

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©2007 First Wave Consulting, LLC 15 Things you need to know but… Where do I find that MSDS? It’s all in there BUT… What did they tell me in that training class? Where did I see that reference?

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©2007 First Wave Consulting, LLC 19 Good information; just not where/when needed Dangerous when wet Good to know BUT… Other things to watch out for

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©2007 First Wave Consulting, LLC 21 Where do I find it? Who has a copy of this? Is it the latest version?

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©2007 First Wave Consulting, LLC 23 What about changes? The hard way… Update the document Distribute the document Make sure the old version is… Deleted Thrown away Returned OR Disposed of some way

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©2007 First Wave Consulting, LLC