Quality/Performance Improvement Fundamentals Testing, Spreading, Implementing and Sustaining July 30, 2013 Pat Teske, RN,MHA (661)

Testing, Spreading, Implementing & Sustaining 2 Date – 7/30/13 Time – 10:30 – 11:30 Today’s Topics – Hearing from your colleagues about: Testing new approaches Spreading tested ideas Implement that sticks – Building a sustainability plan Date – 7/30/13 Time – 10:30 – 11:30 Today’s Topics – Hearing from your colleagues about: Testing new approaches Spreading tested ideas Implement that sticks – Building a sustainability plan

Skill Building 3 Skill building due to NF by 8/7/13 Complete your sustainability plan – Send to network facilitator Skill building post webinar call 8/14/ :30-11:30 Skill building due to NF by 8/7/13 Complete your sustainability plan – Send to network facilitator Skill building post webinar call 8/14/ :30-11:30

Sustainability Plan Template

Let’s try it Raise your hand and chat

Please don’t put us on hold

HEN Topics ADE CAUTI CLABSI EED Falls with Injury HAPUs OB Adverse events Readmisions VAE VTE SSI 7

Sharing the Journey

The Science of Innovation Sharing Successes

Sustainability

Which example will you be?

Is this your project? Or is this your project?

Definition sus ⋅ tain 1.to keep up or keep going, as an action or process: to sustain a conversation. 2.to support, hold, or bear up from below; bear the weight of, as a structure. 3.to bear (a burden, charge, etc.). 4.to undergo, experience, or suffer (injury, loss, etc.); endure without giving way or yielding. sus ⋅ tain 1.to keep up or keep going, as an action or process: to sustain a conversation. 2.to support, hold, or bear up from below; bear the weight of, as a structure. 3.to bear (a burden, charge, etc.). 4.to undergo, experience, or suffer (injury, loss, etc.); endure without giving way or yielding.

Quality Definition Things don’t deteriorate when: 1.You move onto another project 2.It isn’t mentioned in a newsletter, memo or 3.TJC creates a new NPSG 4.The CEO stops asking about it 5.The quality director/team leader/champion moves to the east coast Things don’t deteriorate when: 1.You move onto another project 2.It isn’t mentioned in a newsletter, memo or 3.TJC creates a new NPSG 4.The CEO stops asking about it 5.The quality director/team leader/champion moves to the east coast

What’s your sustainability plan?

Your thoughts..

Support Monitor Hard Wire Train Components of Sustainability

Organizational Support Executive Support = $ + timeOversight Transition Planning

Ongoing Monitoring What?How often?Who?Threshold for action?Action?

Training Who needs to be trained? Who, how and when will the training be done? What is included in the training?

Hard Wire Make failure obviousLook for weak signals of failureBroad participation in designProcess mapping to understand weaknesses

Other Considerations: e.g. TechnologyCultureMandates with accountabilitySharing & communicating

Next Steps

Sustainability – Skill Building 24 Skill building due to NF by 8/7/13 Develop a sustainability plan – Send to network facilitator Skill building post webinar call 8/14/13, 10:30- 11:30 Skill building due to NF by 8/7/13 Develop a sustainability plan – Send to network facilitator Skill building post webinar call 8/14/13, 10:30- 11:30

Any more questions?