Jack Santos Twitter: @CIOanalyst Presentation Title Reshaping IT Jack Santos Twitter: @CIOanalyst Presenter's Name
Placeholder for text (substitute your own text; delete when not used) Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. 1
Nontechnical Skills Are Important, Maybe More Important Than Technical Skills Placeholder for text (substitute your own text; delete when not used) Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing. skills discussion Why is that? It used to be that the technical hero could succeed. Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)
What Is Professional Effectiveness What Is Professional Effectiveness? It Is More Than Just About Employee Development or Individual Contribution
An Opportunity to Reshape Yourself, Your Staff, and IT Understand the impact of trends upon the future of IT and IT professionals: How IT careers are evolving Address organizational and individual mindsets, beliefs, and actions that impact their future Practice cross-competency effectiveness Hone your non-technical skills: Business acumen, communication, and influence Developing buy-in Collaboration and innovation
Top 3 Focus Areas for Improvement Collaboration and Sharing Engaging Business Peers Innovation and Creativity
The Power of The Individual Individualization The Power of The Individual 6
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The hypothetical Market Basket board conversation Pluses: Profitability – Up Reputation – High Customer Loyalty – High Employee Loyalty & Retention - High Minuses: Margins - Low Market Share Growth – Low Working Capital Investment - Low Use of Technology – Low Threats/Opportunities: Not ready for New Entrants. Not an attractive acquisition/sale target. Recommendation: Increase marketing $ - grow share Invest working capital into new store expansion Invest in technology – inventory management, digital marketing Improve margins, Increase profits 9
Step 1: Hire a New CEO 10
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Meanwhile, at the board… 13
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They want to save their Boss! Pay/Comp Working Conditions Ethical Concerns They want to save their Boss! 15
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Is Social Media the New Union? Placeholder for text (substitute your own text; delete when not used) Two Choices: This too shall pass There is something fundamentally different going on here about the employee-employer relationship worker motivations communication 17
If this is happening with grocery store workers… What does it mean for IT professionals? To BYOD To careers To Mobile Device Management To policies and standards To Work/Life balance ? To how managers manage? To how employees contribute? 18
Captive Developers and Programming Support Where Did You Come From, Where Are You Now and Where Do You Want to Be? Plan/Manage Build Run Architects, Planners, Procurement, IT Finance To Business Units To Third-parties Captive Developers and Programming Support Captive IT&O, Help Desk Time Future (10 Years) Current To Third-parties, Cloud
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"Classic IT" Is Redefined IT is increasingly not done by IT … IT decisions made outside the IT organization. Application development outside the IT organization. Own technical support and maintenance by business areas. Each seen to increase innovation. IT is becoming a business skill. Surgical outsourcing and ecosystem of players. Remote work and mobile drives technology needs. Customer experience rules.
Top 3 Focus Areas for Improvement Collaboration and Sharing Engaging Business Peers Innovation and Creativity
The Power of The Individual Frameworks to think about… Individualization The Power of The Individual Frameworks to think about… 24
The 7S Framework 2.0 McKinsey Circa 1980s: Today: Strategy Structure Systems Shared Values Skills Style Staff Serendipity Swarming Spontaneity Simulation Social Stimulation Skillfulness
David Rock: “Your Brain at Work” SCARF David Rock: “Your Brain at Work” From: http://www.psychologyafrica.com/2013/05/when-leaders-use-their-brain/ 26
Bottom Line? How you hire: Soft skills vs. technical skills How employees do their job How you engage your employees 27
Recommended Gartner Research Placeholder for text (substitute your own text; delete when not used) Redefining "Marketing IT" From Telling to Engagement Mike Rollings (G00228616) Marketing IT: Avoiding the Road to Disenfranchisement and Disempowerment Jack Santos (G00226590) Employment Practices That Undermine IT's Evolution Mike Rollings (G00252357) Mastering Influence and Communications Mike Rollings (G00211567) Managing Your Career Jack Santos (G00227981) Becoming a Contextual Strategist Mike Rollings (G00214561) For more information, stop by Gartner Research Zone.