International Telecommunication Union Results-Based Management (RBM) terminology and definitions Bruce Gracie

Results Based Management (source ADB)  Results Based Management (RBM) can mean different things to different people. (Asian Development Bank)  Definition: RBM is the way an organization applies processes and resources to achieve targeted results.  Results refer to outcomes that convey a benefit or positive ‘result’  Results also encompass the service outputs that make those outcomes possible  Results can also refer to internal outputs such as services provided by one part of the organization for use by another.  The key issue is that results differ from ‘activities’ or ‘functions’. (i.e. result – well organized WTDC; activity – travel to India to review facilities)  Many people when asked what they produce (services) describe what they do (activities).

RBM dimensions (ADB)  RBM encompasses four dimensions, namely:  specified results that are measurable, monitorable and relevant  resources that are adequate for achieving the targeted results  organizational arrangements which ensure that authority and responsibility are aligned with results and resources  processes for planning, monitoring, communicating and releasing resources that enable the organization to convert resources into the desired results.

RBM & Balanced Scorecard (ADB)

ITU Strategic Plan structure (in support of RBM) 5  The SP maintains the three-level pyramidal structure of the current SP (Strategic Orientations and Goals, Objectives and Outputs)

Goals – ITU definition (Note: all definitions presented are from ITU Budget document) Goals refer to the Union’s high-level targets to which the objectives of the Sectors and the ITU General Secretariat contribute, directly or indirectly Examples BDT – Work in co-operation with governments and industry to expand benefits of information society to developing countries... GS – Effectiveness and efficiency in the planning, management, coordination and delivery of services to support the Union and its Membership...

Objective - – ITU definition Objectives refer to the specific purposes and aims of individual Sectors and of the ITU General Secretariat. Examples BDT: Obj’tive 1 – Coordinating / International Cooperation GS: Obj’tive 1: Efficient planning, coordination and execution of the corporate, strategic, external relations, communications and inter-sectoral activities of the Union.

Outputs – ITU definition Outputs refer to the final products or services delivered by the ITU (e.g. deliverables of a programme) Examples BDT: Objective 1 / Output 1 World Telecommunications Development Conference 2014 GS: Objective 1 / Output 1 Provision of inputs for (major) ITU events (generic) (In GS Operational Plan – for 2014: WTDC, PP-10, etc.)

KPI – ITU definition (abbreviated) Key performance indicators (KPIs) are the criteria used to measure the achievement of outputs. These indicators can be qualitative or quantitative. Examples Qualitative BDT – Obj. 1 / Outcome 1 – Survey results of satisfaction of participants with the organization of the WTDC Quantitative GS – Obj. 1 / Outcome 1 – All documents translated and issued by the due date for the WTDC

Linking financial and strategic planning Roles of major meetings (groups) 10 PP - Strategic Plan Sets the strategic framework, (Goals, Objectives, Outputs) relative spending targets, interprets BI into work plans Council – Budget (Results-based) Allocates actual resources by objective, monitors progress (using KPIs) and reallocates resources to maximize results Sector Assemblies / Conferences – Action Plans Establish Sector Action Plans and prioritize the objectives Advisory Groups Monitor and advise on progress against AP