Nokia N81 For Contact Centres 1 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Introduction There will be 3 different versions of the Nokia N81 Nokia N81 8 GB (WCDMA) (RM-179) Nokia N81 micro SD (WCDMA) (RM-223) Nokia N81 micro SD (EDGE) (China only) (RM-256) No WCDMA or WLAN 2 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Keys and Controls (1/2) Naviwheel Nokia N81 8GB supports a touch sensitive Naviwheel for fast scrolling through multimedia content. This key is integrated in the 5-way scroll navigation key. Supported applications and use cases are: Nokia Nseries Music Player => fast scrolling through play lists, tracks, artists Nokia Multimedia Gallery => fast scrolling through photos, videos Multimedia Menu => rotate the menu items The Naviwheel can be accessed by moving a finger around the 5-way scroll navigation key ring. There is a setting to activate Naviwheel: Menu>Tools>Settings>General>Sensor Settings>Navi wheel Intelligent Lighting Some keys which are used for controlling media applications are hidden until there is a use case for them (e.g. if the music player is in the foreground the media keys (play/pause, stop, forward, rewind) will light up; if the user starts a game, the game keys light up). 3 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Keys and Controls (2/2) 4 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Music 5 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Nokia N81 : HiFi Music On The Go Hifi Systems Visual Radio Audio accessories with standard 3.5mm plug PC rip and sync Podcasting Purchase songs online Discover music Dedicated music keys 6 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Summary: Hear New. Plug in compatible stereo earphones via 3.5mm plug Easily load music from your PC or buy songs online Carry up to 600 CDs with you at all times Download and enjoy podcasts Explore media content fast with Navi™ wheel 7 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Gaming 8 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

N-Gage Features High Quality Games Play with Friends Try & Buy The Discover N-Gage application gives an impression about the upcoming N-Gage service and will be installed before the full application It consists of: Space Impact Lite (preinstalled full game) 2 demo game titles A video showing the upcoming N-Gage experience A link to www.n-gage.com web pages which allows the user to register for information as soon as the service is available and to download the upcoming full N-Gage application Full application will be available after sales start. but discover n-gage will be there from the beginning Download through PC, GPRS, WLAN, link to email address Buy games from within the game itself, from N-Gage.com on your PC, or other online retailers. Your Player Profile is your face to the world – it tells other who you are, what you like, and how good your skills are. Your Profile automatically tracks your progress and data. It also includes many customization features. Check which friends are online and available to play. Send them a private message with your challenge! Play against others, you can also rate the players you play againts Discover (review, screenshots and videos), try and buy new games, through application or website N-gage. com will allow user to manage games on device (trials, demos and full games) and also manage my profile. Management of games and profile can also be done throug the device application- N-Gage arena will also be accessible through the web page 9 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Nokia N81 : Superior Mobile Gaming Landscape gaming Dedicated keys with Intelligent Key Illumination 10 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

New Multimedia Menu 11 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu - Gallery Last captured: The last stored image or video is opened in full screen viewer. It is possible to browse through all images and videos stored in Gallery by prev/next. Thumbnail of the last image or video is shown. Second line shows the storing date of the last item. Slideshow: Starts the slideshow (Gallery feature). Second line shows the number of images included in the slideshow. Albums: Opens the Albums view from Gallery. If there are no albums, the user can create a new album. Second line shows the number of albums. 12 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu - Music Now Playing: Shows the currently (or latest) played track and playback state (play, paused). Album art is shown if available. When selected, opens the music player. Second line shows the title of currently/latest played track. (Radio is not supported.) Music: Selecting this opens the music menu with ”all songs” focused. This allows access to all music in the device. Second line shows the number of tracks stored in the device. Podcasts: Selecting this opens the podcast menu with ”all episodes” focused. Second line shows the number of episodes stored in the collection. Playlists: Selecting this opens the playlist menu view with ”all playlists” focused. Second line shows the number of playlists stored in the device. Shuffle all songs: Starts music player in shuffle mode with a random song. Second line shows the total playback time of all music. OR Nokia Music store: Launches the online Nokia Music store. Second line shows text: "Explore new music and old favourites” This is product configurable. Nokia music store is recommended to all products which still can manage the change. 13 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu - Internet If browser homepage is set to url: Home page and bookmarks The Internet tile contains browser home page as the first item, after which max 4 bookmarks from browser. Selecting homepage or bookmark launches the browser to the selected page. Second line shows the related url. OR If browser homepage is set to bookmarks: Bookmarks The Internet tile contains max 5 bookmarks from browser. Selecting homepage or bookmark launches the browser to the selected page. 14 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu - Contacts Favourite contacts: The user can manually select up to 5 contacts from the device’s contacts list to the Contacts tile. These contacts are then fast and easily reachable for voice calling, SMS, and MMS. Thumbnails, if available for the selected contacts, are shown. Calling and messaging are addressed to the default number of the contact. Default number is shown on the second line. The user can arrange the contacts and modify them at any time. 15 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu - Maps Maps The recent location objects: The Maps tile shows the location objects the user has used most recently. Maximum of 5 location objects can be shown. Selecting a location object launches the Maps application showing the selected location on the map. Second line shows the city and country information of the location as stored in the Maps application. 16 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu – Games/Discover N-Gage Discover N-Gage: Opens the ”Tell Me More” section in the Get N-Gage application. Second line shows text ”Play great games with friends around the world.” Try game demos: Opens Games Demo List in Get N-Gage Application. Second line shows text ” Sample the fun, try N-Gage game demos. Download N-Gage: Starts Get-N-Gage Application. Second line shows text ”Get started! Install the N-Gage mobile gaming application.” GetNGI is installed in devices shipping without FullNGI. FullNGI replaces the GetNGI content in the Games tile once it is installed. 17 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu – Games/N-Gage N-Gage: Opens Deck Module in N-Gage Application. Second line shows text ” Play great games with friends around the world.” My Games: Opens Games Module in N-Gage Application. Second line shows text ” Your N-Gage games and demos.” My Profile: Opens Profile Module in N-Gage Application. Second line shows text ” Your N-Gage scores, points, and stats.” My Friends: Opens Friends Module in N-Gage Application. Second line shows text ” Your N-Gage friends and acquaintances.” Games Showroom: Opens Showroom Module in N-Gage Application. Second line shows text ” Your source for the latest N-Gage games.” FullNGI is downloaded and installed by the user (if not included when shipping). FullNGI replaces the GetNGI content in the Games tile once it is installed. 18 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Multimedia menu 1.0 – All tiles 19 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Other Features 20 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

BT Device Visibility S60 release 3.1 provides a temporary BT Device Visibility feature, which extends the BT discoverable options of the device to support temporary visibility for a limited, user-selectable period of time. The device is set automatically in hidden mode after the visibility time has expired Also supported in N95, N95 8GB, N76 and E90 21 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Setting up a WLAN access point – WLAN Wizard Set up WLAN AP quickly and easily WLAN wizard available through: Active standby Scan>Create Access point>Start Browsing To save battery power, turn WLAN scanning off when not in use Menu>Tools>Settings Extra Features Objectives: agents should now how to guide customer through setting up wlan ap Extra information active standby may not be on in all device, but wizard can be activated through the menu. Menu gives you access to all same features as active standby wizard, but will also allow you to filter networks Selected networks will not be shown next time device searches Filters are reset after the application is closed and reopened, and show details of a network WLAN wizard will also show hidden network as ‘Hidden’. You can then enter the AP name Questions to ask: How can you turn WLAN scanning off? WLAN wizard set scanning off 22 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Setting up a WLAN access point – Access Point set up Menu>Tools>Connection>Access Points 23 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Shortcuts for the Browser usage Description 1 Displays the Bookmarks List 2 Searches the text in the current page 3 Navigates back to the previously viewed page 4 NA 5 Lists open windows 6 7 8 Toggles the Page View miniature image on and off 9 Goes to the address entered * Zooms images in, making them larger # Zooms images out, making them smaller returns you to your Home Page or Bookmarks List C Closes the current window if more than one window is open 24 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Data Transfer Application – New Features in version 3 UI Facelift Send Data (use other phone as storage device, one way only) & Retrieve (retrieve data from the other phone, one way only) functionality to complement synchronisation functionality Multiple shortcuts between multiple/one device(s) More Data types to be synchronised , i.e. MMS, SMS from old S60 phones, etc. User Controlled conflict handling 25 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Data Transfer Matrix Device 1 Device 2 Data Transferred Device containing Data transfer application v3 S40 device supporting SyncML Contacts, Calendar, Notes S40 with data transfer application Contacts, Calendar, Notes, SMS, MMS S80 or S90 Contacts and Calendar S60 rel. 2.0 or lower Fetch only: Contacts, Calendar, Images, videos, sounds, SMS S60 rel. 2.1 - S60 rel. 3.0: Fetch: Contacts, Calendar, Images, videos, sounds, SMS Synchronise: Contacts, Calendar Device containing data transfer application v1 (some S60 3.1 device) Fetch and Synchronise: Contacts, Calendar, Gallery Files, Notes, SMS, bookmarks, recent calls, Device containing data transfer application v3 (some S60 3.1 devices e.g N81) Fetch and Synchronise: Contacts, Calendar, Images, videos, sounds, Notes, SMS, MMS, bookmarks, recent calls, Active Notes. 26 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Mass Memory (RM-179 only) 27 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Managing Mass Memory (RM-179 only) The Memory application is used for managing and viewing the details of the mass memory. The following information can be viewed about this memory: name, total size, memory in use and free memory. The following features are supported: Backup to mass memory Enables the user to backup the multimedia computer contents to mass memory. Restore from mass memory Enables the user to restore earlier backed up data from the mass memory to the multimedia computer internal memory Format mass memory The user can format the mass memory Mass memory name The user can define a name for the mass memory. Mass memory state The user can view details of the mass memory state, e.g. amount of data used per file type (images, audio etc.). 28 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Troubleshooting the Mass Memory – An Overview You have two ways to troubleshoot your Nokia N81 Mass Memory: Using your Nokia N81 phone (Format) Using your PC (Format, Scan, Defragment) Preferably format your Mass memory using the disk format option in the Nokia N81 Do not format your Mass Memory using NTFS Do not format your Mass Memory using Mac File System If using the PC to format your Mass Memory use FAT 32 option Detach your Nokia phone from your Computer using the "Unplug" to avoid damage to the Mass Memory may be damaged If the above do not help, customer should visit service point 29 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Formatting Mass Memory in Nokia N81 This is the preferred option as it is fairly quick and will recreate the Symbian File system on the Mass Memory Warn Customer that all data will be lost Menu>Tools>Utilities>Memory>Options>Format Mass Memory 30 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Managing Mass Memory through the PC If there are problems using the Mass Memory in the Nokia N81 and the user can’t/doesn’t want to format the Memory in the device, the following steps can be tried Connect Nokia N81 to PC using USB Mass Storage mode Run the Windows Scan drive Utility Run Windows Disk defragmenter Format the Mass Storage drive using FAT32 Warn customer that all data will be deleted Disconnect Nokia N81 from PC using Safely remove Hardware Utility Format the Mass Storage device using the Nokia N81 To recreate the Symbian File system on the Mass Memory 31 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Using Disk Error Checking Precondition: Nokia N81 is connected to the PC using USB Mass Storage mode In Windows Explorer right click Mass Memory and select Properties Select Check Now Select Automatically fix file system errors and Scan for and attempt recovery of bad sectors Click Start Warning! This can take a considerable time (15 mins +) 32 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Using your PC Defragmenter Precondition: Nokia N81 is connected to the PC using USB Mass Storage mode In Windows Explorer right click Mass Memory and select Properties Select Defragment Now Choose MASS MEMORY (E) – the user may have renamed this drive Select: Analyze – to determine the extent of fragmentation Defragment – to analyze and start defragmenter 33 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Formatting Mass Memory on your PC Precondition: Nokia N81 is connected to the PC using USB Mass Storage mode In Windows Explorer right click Mass Memory and select Format Select Quick Format Select Start 34 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD

Disconnecting Nokia N81 from PC Before disconnecting the device from PC be sure to eject it using (Safely Remove Hardware) 35 © 2005 Nokia N81__for_CCs.ppt / 26_Jun_2007 / T&VD