Follow the Samples Act Out Put in Use Data Bank Talking Face to Face New Practical English 2

Sample One Sample Two New Practical English 2

I Would Like to Book a Double Room Sample 1 I Would Like to Book a Double Room R: Holiday Hotel, Reservations. May I help you? G: Yes. I would like to book a double room for my family.  R: All right. For which dates, please? G: Next weekend. That is for May 18th and 19th. R: Let me check if we have a room available then. Oh, yes, we do. G: Good. I would like to have a non-smoking room. New Practical English 2

I Would Like to Book a Double Room Sample 1 I Would Like to Book a Double Room R: There are many non-smoking room available in our hotel. May I have your name, please? G: Charles Wilson.By the way,do you have any golf course nearby?  R: Sorry,but we haying a swimming pool,and we provide some other services. G: That’s fine.Shall I send you a deposit? R: No,you don’t have to,you may pay on arrival. New Practical English 2

I Have a Reservation with You Sample 2 I Have a Reservation with You L: Hello, who’s calling please? R: Good evening! Welcome to Village Green Inn. What can I do for you? G: I have a reservation with you. R: May I have your name please? G: Tom Addison. R: Yes, Mr. Addison. May I have a look at your passport, please? G: Ok, here you are. R: Would you please fill out the registration form? G: All right. What’s the rate for one person per night? New Practical English 2

I Have a Reservation with You Sample 2 I Have a Reservation with You R: $69. G: Do you accept traveler’s checks? R: Sure. Here is the key card to Room 4312. The bell-man will you the way. G: Thanks. I will be leaving tomorrow. When shall check out? R: Any time before 11:00 a.m. G: All right. I will remember that. New Practical English 2

Act Out Task One Task Two Task Three This is my card. Task Four Please call me Dick Task Five New Practical English 2

Task One Here is a group of short dialogues. Follow the examples to make more conversations with your partner.   A: Good evening. Peace Hotel. Reservation. May I help you?   B: Yes. I’m calling from Toronto. I would  like to book 6 double rooms for three  nights in your hotel for September 1st, 2nd and 3rd.   A: Could you give me your name and telephone number, please?   B: It’s John Smith. The telephone number  is 854-1734.   A: All right. Please reconfirm your reservation before you arrive. B: All right. I’ll do that.     Task: You are leaving for New York tomorrow. Make a reservation at a hotel there by  telephone.   New Practical English 2

Task Two A: Good evening. Can I help you? B: Yes, I’m Linda Green. I have made a room reservation here.   A: Let me check. Yes, there it is. A single room for one night. We are glad to have you here, Mrs. Green.   B: Miss Green.   A: I’m sorry, Miss Green. Would you please fill out this registration form?   B: Certainly. Here it is.     Task: You want to check into a hotel for which you have already made a reservation.   New Practical English 2

Task Three A: May I help you, sir? B: Yes. I would like to stay in this hotel.   A: Welcome. What kind of room do you prefer?   B: A single room with a balcony.   A: Yes, we have one.   B: What’s the rate?   A: Sixty dollars a night, including breakfast.   B: All right.     Task: You come to a hotel and ask for a single room with a good view.   New Practical English 2

Task Four A: Can I help you? B: I’d like to book a double room for two nights.   A: I’m awfully sorry. We don’t have any room available now. We usually have high occupancies (占用) in the peak season.   B: No problem, I’ll try some other hotels.     Task:Your booking of a hotel room is denied for the peak season.   New Practical English 2

Task Five A: Good morning. I would like to check out. B: OK. Please tell me your room number.   A: I’m in Room 1003.   B: Yes, Mr. Williams. You checked in last Friday. That’s seven days.   A: Yes.   B: Let’s look at your bill. At thirty dollars per night, that’s 210 dollars.   A: That’s right. May I pay by traveler’s check?   B: Of course.     Task: Check out of a hotel after a week’s stay there.   New Practical English 2

Put in Use Put in Use Exercise 1 Exercise 2 Exercise 3 New Practical English 2

1 Imagine your foreign client is coming for a business talk and Exercise 1 1 Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with your partner by filling in the blanks.   Y=You R=Receptionist Y: I’d like to book a single room with shower for my friend, Mr. George Smith. R: All right.On which__________,please? Y: On the 20th of this month. R: How long will he be_________________? Y: I’m not quit sure ,but it could be about_____________. R: Then we can confirm_____________from the 20th to the 27th. Y: Fine. How much do you______________for a single room with breakfast? R: For a single for one night,the _____________would be 380 yuan. Y: Shall I leave a______________? R: No, but remember to confirm it_____________your friend comes. Y: All right. day staying a week a room charge hotel cost deposit before New Practical English 2

Exercise 2 2 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.     New Practical English 2

Exercise 2 Y=You R=Receptionist R: Good evening! Welcome to Village Inn.What can I do for you? Y: __________________________.（我在这儿预定了房间。） R: May I have your name ,please? Y: I’m Tom Addison. R: Yes,Mr.Addison.You have made a reservation for one single room.________________________________?（我可以看一下您的护照吗？） Y: Here you are. R: __________________________________________. （请您填一下这张登记表好吗？） Y: Here it is. Is it all right? R: Yes,thanks.__________________________________________. （这是5012房的钥匙卡。） Y: Can I go to my room now? R: Sure.__________________________. （接待员会给您带路的。） Y: Thanks. I have a reservation with you May I have a look at your passport Would you please fill out the registration form Here are the key to Room 5012 and the key card Here is the charge,$23 New Practical English 2

role according to the clues given in the brackets. Exercise 3 =Mr. Smith =You 3 Imagine you are checking out at a hotel. Play your role according to the clues given in the brackets.   New Practical English 2

Exercise 3 Y=You R=Receptionist R: Good morning. Can I help you,sir? R: Ok.Would please tell me your name and your room? Y: Nancy Birley,Room 4608. R: Yes ,Miss Birley.___________________________（说明客人是三天前入 住的。） Y: That’s all right.______________________________ （ 询问每晚的房费 是多少。） R: $59 per night.You stayed here for 3 days,that is 177. _______________________________________ （询问客人如何付款。） Y: In cash,please.Here you are,$200. R: Thank you. ______________________ (向客人交代所找的零钱。） I would like to check out. You checked in three days ago. How much is the rate/rent per night? How are going to pay,in cash or by credit card ? Here is the charge ,$23. New Practical English 2

Data Bank A: Questions B: Responses A: What can I do for you? B: I’m like to make a reservation, please. A: May I help you? B: I’m like to reserve a single room for one night. A: What kind of room do you want / like? B: I would like a single room with bath .   A: May I book a single room in your hotel? B: I would like to stay here for two nights . A: Could we book two double rooms for this weekend? B: We have a double room with bath  available. A: May I reserve a suite on the third floor till Friday? B: We have a single room with  a good view for you.   New Practical English 2

Data Bank A: Questions B: Responses A: Are there any rooms available tonight? B: Sorry, we don’t have such a room with a balcony / bath . A: May I go to my room now? B: The bellboy will show you to the room. A: What is the price of the single room? B: You may pay by check or in cash. A: What is the room rate per night? B: Of course we accept traveler’s checks. A: What is the daily price here? B: We would like to pay by credit card. A: Do I need to send you the deposit? B: You must leave a deposit of $30. A: How would you like to pay, in cash or by credit card? B: I am sorry, sir. All our rooms are fully engaged . New Practical English 2

Data Bank A: Questions B: Responses A: Is breakfast included? B: Fifty dollars a night, including breakfast. A: Does the charge include everything? B: The charge includes only the bed and breakfast. A: Can I have supper here? B: You can have supper here. The dining room is open until midnight.   A: When shall I check out? /  What is the check- out time? B: You may check out before 12:00 p.m. New Practical English 2