ORGANIZATIONAL CULTURE & TECHNOLOGY Introduction Culture: “The way things are done here” Determines modes of operating, goals, values, attitudes, beliefs…etc. It is stable, invisible, takes place at all parts of an organization Technology is not enough, culture must adapt to it.

ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.) Examples of various corporate cultures: - Wal-Mart (strong customer service culture) - Enron and WorldCom (rapid growth and risk taking culture) The golden example with a good org. culture and technology: - Southwest Airlines (planes with low maintenance-inventory-training costs, employee loyalty, customer satisfaction…etc.)

ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.) Effects of Technology on Organizational Culture: Culture supporting; Job enhancement Job deskilling Power structures Frequent change Visionary Leadership Motivation Rewarding Systems Training Flexibility/Adaptability Organic Structure

ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.) Some real cases: Insurance Company The Titanic Bureaucratic Bank Chrysler Co.

ORGANIZATIONAL CULTURE & TECHNOLOGY (cont.) The Misuse of Internet at Work: Managing requires a balance of technology & culture; Reward Productivity Encourage Training and Goal Setting Hire Efficiently Lead by Example