Feedback skills

The competency cycle

Roger and Tony do feedback Watch and learn!

Roger and Tony do feedback What happened? Name 6 (or more) feedback rules that were broken

Features of good feedback Timing Setting Positive focus Part of ‘developmental dialogue’ Clarity about subject and link to overall development ‘here and now’ Focus on behaviours which can be changed not personality

Features of good feedback Describes specific behaviours without evaluation or assumption of motives Uses ‘I’ and gives your experience Suggest alternatives when giving negative feedback Be sensitive to the impact Encourage reflection Two or three key messages and summary

Some traps… Obligation ‘I’m duty bound to tell you this’ Moral high ground ‘Its for your own good’ Bullying, fudging, diffusion Minimising ‘Its not such a big deal, everyone does it at some time’ Collusion ‘ You’re probably right, perhaps I am overreacting’ Flavour of the month ‘ You’re not as good as some registrars I have had’ Forgetting the action plan

One model What do you think you did well? This is what I saw you do well Is there anything you might do differently in the future? This is what I think you might do differently in the future Have you any thoughts about how you might go about doing things differently? Here are some suggestions What do you think you might try first?