IT at the University of Oxford IT Services 13 Banbury Road Tel. (2)73200

Agenda University card IT Services: what facilities and who can use them Your Oxford account & your Network connection, use, and remote access What can go wrong? Personal web space; OxFile IT Learning Programme WebLearn; Backup Other resources; Useful web links August 25, 2014 IT at the University of Oxford Slide 2

Oxford University identity card Sign the back NOW Carry it with you at all times Used to access If lost report immediately to: College Office/Porters/College IT Dept/Library Lost cards incur a £10 replacement fee University Card  IT Services facilities  libraries  departments  College facilities August 25, 2014 IT at the University of Oxford Slide 3

Backbone network, mail, web, UNIX servers Your department or College’s network is run by your local staff and we at IT Services cannot set up a connection to it for you Remote access services (VPN & Eduroam) File backup and archive (not available to undergraduates) Personal web space, exchangeof large files IT teaching, WebLearn Helpcentre Hardware breakdown service - special rates Online shop: software, licences & services Poster printing (up to A0 and a little beyond) IT Services provide August 25, 2014 IT at the University of Oxford Slide 4

Undergraduates Postgraduates University and college staff Academic visitors Who can use IT Services? August 25, 2014 IT at the University of Oxford Slide 5 Most of IT Services’ facilities are free to members of Oxford University

When your University Card was issued … IT Services created your Oxford account... and sent you an containing your ACTIVATION CODE Just follow the instructions and your account should be working within minutes … Your Oxford account gives you access to and many other services including the self-service Oxford Student System Activating your Oxford account August 25, 2014 IT at the University of Oxford Slide 6

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Use your University account for ALL University correspondence addresses can be looked up via the web: or use the Global Address List within Exchange Obey the University’s rules for computer use DO NOT disclose your password to anyone Basic SPAM filtering available through the IT Services registration pages – please use it! This is set to medium by default, so watch your Junk folder You get a 2Gb quota on Nexus at Oxford August 25, 2014 IT at the University of Oxford Slide 8

University addresses All new students and staff have an address and account created when their University Card is issued Graduates generally have addresses for both department and college. Normally both go to the same Oxford account but … a few departments still run their own servers Addresses August 25, 2014 IT at the University of Oxford Slide 9

Main University mail service is called Nexus OWA (Outlook Web App) is the web face of Nexus Can read using an client Outlook, Outlook Express, Thunderbird, OperaMail need the client installed & configured on your computer Configuration instructions for these and more at Many colleges insist on undergraduates reading daily during full term If you don’t read your Nexus regularly please forward it to an account that you do read regularly Reading August 25, 2014 IT at the University of Oxford Slide 10

Use your University (Single Sign-On) login to access OWA (Outlook Web App) August 25, 2014 IT at the University of Oxford Slide 11 NB

The webauth or SSO (Single Sign-On) login screen is used for most services other than Nexus Webauth/SSO login August 25, 2014 IT at the University of Oxford Slide 12

Login via or Set, update or view Nexus mailbox settings SPAM filter settings forwarding usage and quota Manage your IT Services Accounts August 25, 2014 IT at the University of Oxford Slide 13

Local connections, run by college or department IT services cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department You must: have anti-virus software installed and kept up to date (Sophos is free to all members of the University ) keep your OS updated (e.g. Windows Update) Wireless network connections OWL (Oxford Wireless LAN); Eduroam Connecting to the network College or department specifics August 25, 2014 IT at the University of Oxford Slide 14

Peer-to-peer file sharing (e.g. BitTorrent, LimeWire) is frowned upon and may be forbidden by your college or department Non-permitted P2P activity may result in disconnection or a fine or even a visit to the Proctors Skype is permitted, see: Oxford backbone and JANET AUP software Network usage August 25, 2014 IT at the University of Oxford Slide 15

Remote Access uses a separate password, NOT your SSO password VPN service – – Needed for use of OWL, the Oxford Wireless LAN – Used for access to some resources that are restricted to the University network when your computer is not directly connected to the OU network. e.g. on a commercial broadband service or via Eduroam (below). Eduroam service – – An international federation of academic institutions which allows its users to visit other organizations and obtain WiFi access using the same username and password as they would use at their home institution. – NB you may need to use VPN over Eduroam for access to some services Remote Access August 25, 2014 IT at the University of Oxford Slide 16

Each user is allowed 15MB of web space Activate it on (‘Manage web space’ in IT Services Registration login) Access using Oxford username and password Use SCP, SFTP (unsecured FTP is not permitted) to place files on web space Need to use “makeweblinks” command on linux server for SCP connection Details on IT Services web site May not be used for commercial purposes or to bring the University into disrepute Personal Web Space August 25, 2014 IT at the University of Oxford Slide 17

OxFile: Large File Exchange Service Sometimes you want to transfer a file to someone but it is too large to attach to an or to put into your personal web space. OxFile is the University’s “DropBox” service Visit it on Limits: (file) 25Gb, (folder) 40Gb Access using Oxford username and password Can be used for receiving files as well as for passing them to others Data can be received from/passed to people outside the University August 25, 2014 IT at the University of Oxford Slide 18

Computer virus? protect your computer software & regular updates available from IT Services Keep machines up to date! Windows Update Corrupt/lost files? – Take regular backups No space for new ? delete unwanted messages – watch for big attachments Forgotten password for: Nexus/SSO? – reset it using your security question College/dept network? – see College/dept IT Staff What can go wrong? August 25, 2014 IT at the University of Oxford Slide 19

Look on college/dept. or IT Services web pages Then ask college or department IT staff If all else fails then use the IT Services Helpdesk call (2)73200 or visit us (13 Banbury Road) 8.30am-8.30pm Mon-Fri Forgotten college or department network password? IT Services don’t control those so can’t help – see college or department IT Staff Dealing with Problems August 25, 2014 IT at the University of Oxford Slide 20

Bring your University Card No card == No access Computers – Mac and PC Lots of applications including office, web, etc. Need an Helpcentre account (self-register from anywhere) B&W and Colour Printing (using prepayment card) Photocopying, scanning including 35mm slides CD-Writing Flash memory cards (CF, SD, MS, SM) ZIP & 3.5” floppy disk drives available Video editing PC consultancy appointments Only after initial consultation with helpdesk IT Services Helpcentre facilities August 25, 2014 IT at the University of Oxford Slide 21

Useful and cheap breakdown cover for your desktop, laptop, printer, or iPod iPod cover includes accidental damage For students registering a computer on breakdown cover for the first time, there is a 50% discount. An iPod registered at the same time will also attract a 50% discount Hardware Breakdown Service August 25, 2014 IT at the University of Oxford Slide 22

Many courses available – (nearly) free! 1 hour, half-a-day, to three full days All levels Office applications, , publishing (including Web), research skills, programming, and much more! Advanced ECDL Book online on the IT Services web site IT Learning Programme August 25, 2014 IT at the University of Oxford Slide 23

Ten iMacs, sounds system, large plasma screen & interactive whiteboard Courses on: Images – Video – Podcasts Taught by national experts For beginners upwards Make us your first call for Apple training Apple Authorised Training Centre for Education August 25, 2014 IT at the University of Oxford Slide 24

 Virtual Learning Environment (VLE)  Parts are on open access  Parts require login to access  Login using your Oxford username & password  WebLearn August 25, 2014 IT at the University of Oxford Slide 25

Backup and long-term archive services Automated (robotic) tape library Available to staff and postgrads only Scheduled and on-demand (24x7) backup Three copies of your data are made One copy stored outside Oxford Protect your data The HFS (Hierarchical File Server) August 25, 2014 IT at the University of Oxford Slide 26

IT Services Shop: Online service ONLY For software, licences and services Libraries: OxLIP (Not provided by IT Services) Subject-specific … Other Resources August 25, 2014 IT at the University of Oxford Slide 27

Useful Web Addresses August 25, 2014 IT at the University of Oxford Page 28