Delivering the Modern Valuation Service 2010 and Beyond Andrew Hudson, Chief Executive Valuation Office Agency.

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Presentation transcript:

Delivering the Modern Valuation Service 2010 and Beyond Andrew Hudson, Chief Executive Valuation Office Agency

Our role expands again The functions of The Rent Service move to the VOA from April 2009

A context for modernisation

World Class Vision The VOA internet is accessed from almost everywhere around the world

The VOA Network

The world class vision

Our commitments Developing a highly skilled and committed workforce that reflects the communities we serve …

Our commitments Developing better processes and exploiting new technology to maximise improvements …

Improved performance on rating

Improved performance on council tax

Our commitments Developing better processes and exploiting new technology to maximise improvements …

Our commitments Being open and accessible in the way we operate …

Six commitments Working effectively with partners …

Our commitments Delivering excellent value for money, while covering our costs …

Our commitments Reducing our impact on the environment and supporting the communities we serve.

The world class vision

Customer satisfaction

Achieving World Class