Manage your technology for optimal return on investment (ROI) The Tivoli ® Configuration & Operations management solution from IBM

Business success today All employees In all locations Must have all IT resources they need to succeed To stay competitive you need to improve employee productivity.

Business success today Give customers more access Guard customers sensitive data Make sure all systems and information are secure You need to better serve your customersor risk losing them to your competitors.

Business success today The mandate is to get more done without spending more. Find efficiencies and savings within existing infrastructure. Free up IT resources for business-critical goals. You need to cut costs and maximize resources.

The solution? IT configuration and operations management with Tivoli software from IBM

A strong ROI and lower costs Measurable, sustained ROI Low total cost of ownership Efficiencies that can help cut costs and stretch resources across your business Better, automated control over your technology Effective configuration and operations management with Tivoli software can help you achieve:

Tivoli software for configuration and operations management has a low cost of total ownership and helps deliver a prompt ROI. A strong ROI and low costs

A better solution from IBM Built on industry standards with an open architecture Backed by IBM global expertise and resources Designed to work with other IBM software and third-party software Tivoli software solutions are part of IBM, a worldwide industry leader.

A strong ROI By automating software deployment and other processes across your enterprise By standardizing and automating how your technology is configured By removing technology roadblocks and freeing up resources How does the Tivoli Configuration & Operations management solution help you achieve measurable, sustained ROI?

A strong ROI From one central location, automatically update software Schedule and complete routine IT tasks to occur automatically Reduce need for onsite technicians at remote locations Cut down on repetitious manual efforts of IT staff Automating software deployment and other processes

A strong ROI Deploy, update, track and manage your IT assets from one central location Give defined groups the access they need while protecting sensitive data and systems Gain automated control of your e-business infrastructure Standardizing and automating how technology is configured

A strong ROI Provide employees with up-to-date resources, automatically Keep remote users connected to resources, securely Employees can cut down on time spent trying to fix problems themselves The solution works with your existing infrastructure Removing technology roadblocks and freeing up resources

Solution components IBM Tivoli Workload Scheduler IBM Tivoli Workload Scheduler for Applications IBM Tivoli Configuration Manager IBM Tivoli Remote Control The Tivoli Configuration & Operations management arsenal

IBM Tivoli Workload Scheduler Automatically schedule and coordinate the completion of IT tasks Monitor and control workflow for your data processing operations Analyze status and complete tasks according to your business priorities Manage it from one central location

IBM Tivoli Workload Scheduler for Applications Provides the scheduling features of IBM Tivoli Workload Scheduler to other application environments Enables batch job coordination between R/3, PeopleSoft, Oracle e-Business Suite and host-based schedulers

IBM Tivoli Workload Scheduler products Can reduce need for onsite workload management at remote locations Can help improve and automate data processing and IT tasks Can help you optimize the efficiency of your applications (Workload Scheduler for Applications) How the two IBM Tivoli Workload Scheduler products help contribute to ROI:

IBM Tivoli Configuration Manager Rapidly and efficiently deploy priority software across your company Track your IT assets with up-to-date information Automatically allocate IT resources based on user roles you define

IBM Tivoli Configuration Manager Enjoy robust, customizable reporting and analysis features Manage securely across Web and non-Web resources Manage from one central point of control

IBM Tivoli Configuration Manager Can help reduce help-desk calls Can perform updates automatically at prescheduled times Asset tracking can help prevent losses and increase usage Provides better information so you can make smart technology decisions How IBM Tivoli Configuration Manager helps contribute to ROI:

IBM Tivoli Remote Control Manage IT assets at remote locations from one central point of control Quickly establish reliable, secure connections to remote users Accurately diagnose problems at remote locations

IBM Tivoli Remote Control Monitor remote machines and probe for problems Reboot or even take control of remote machines as needed Manage thousands of remote desktops as needed

IBM Tivoli Remote Control Can reduce the need for onsite staff at remote locations Can help resolve more problems on the first call Can improve efficiency and success of onsite service calls How IBM Tivoli Remote Control helps contribute to ROI:

A proven solution Analyst recognition Satisfied customers Delivering results and earning our customers trust

A proven solution Tivoli software … has invested time and resources to delivering high-quality, easy-to-implement, easy-to-use software that can rapidly deliver returns. These capabilities allow IT, and therefore the business as a whole, to be more successful. Hurwitz Group report, March 2002 As the job-scheduling market continues to grow, large players like … Tivoli software from IBM will continue to dominate traditional platform-based job scheduling. Gartner Research report, July 2001 Analyst recognition

A proven solution Without Tivoli software, we would have had to grow the staff by at least half … to deliver the same type of services that we currently provide. Ed Zaiontz, executive director of IT services, Round Rock Independent School District, Austin, Texas [With a Tivoli solution] our online visitors get predictable, reliable access to our e-business applications and resources. Jim Haney, vice president of architecture and planning, Whirlpool Satisfied customers

A proven solution All of our software planning and distribution, which used to require staff overtime to do it after business hours, is now done by Tivoli [Configuration Manager]. We just schedule them and run them overnight. Tracey Roberts, team leader for midrange IT services, Barclays Personal Investment Management With Tivoli software, we are standardizing our way of doing things. Were seeing big productivity and operational benefits from this. Nancy Mulshine, manager of enterprise systems management, Florida Power & Light Company Satisfied customers

Integration with IBM DB2 ® software to help you leverage information Lotus ® software to help your staff be productive Tivoli software to help you manage your e-business technology WebSphere ® software to help you extend your business to the Web Tivoli Configuration & Operations management is part of IBM software integrated solutions that include:

The right choice Measurable, sustained ROI Low total cost of ownership Tivoli Configuration & Operations management solution is the right choice for:

The right choice Automate processes across your enterprise Standardize and automate how your technology is configured Remove technology roadblocks Free up resources The Tivoli solution helps you:

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