Improving the Quality and Take-Up of Personal Budgets and Direct Payments: ADASS West Midlands Personalisation Project “Agreeing the Challenge” LA Champions.

Slides:



Advertisements
Similar presentations
Think Local Act Personal Self- Directed Support Forum September 3 rd 2013.
Advertisements

25 th September 2013 DH – Leading the nations health and care Revising the TLAP Agreement: Department of Health Perspective Glen Mason– Director of People,
South East Personalisation IT Workshop 11 th June 2010 Working in partnership with Improvement and Efficiency South East.
Plan My Care Brokerage Training Working in partnership with Improvement and Efficiency South East.
What, when and how?: The context for User-Led Organisations Rich Watts Department of Health January 2010.
Overview of Think Local, Act Personal & Making it Real Shahana Ramsden Making it Real Project Co-ordinator Senior Co-production Lead.
Exploring an outcome-led approach to work with young people North West Region Wendy Flint 13 June 2013.
Welcome to Scottish Borders Council Aims and Progress of Self Directed Support in the Scottish Borders 28 March 2012.
1 Tools for the Future Closing the gap between business as usual and where we need to be.
A set of 26 “I” statements developed by people who use services, carers and citizens supporting organisations to move towards more personalised and community.
GE Healthcare UK Performance Solutions
1 Vision for better co-ordinated care: how could mental health payment systems serve as a key enabler for integration and personalised care? Mental Health.
Evaluation What, How and Why Bother?.
Market Position Statements. About IPC We work for well run evidence based public care We are part of Oxford Brookes University We work with national and.
Common Assessment Framework for Adults Demonstrator Site Programme Event to Support Expressions of Interest.
Transforming the quality of dementia care – consultation on a National Dementia Strategy Presenter name CSIP region logo here.
Progress with Personalisation in the North West region Carey Bamber Personalisation Programme Manager North West Joint Improvement Partnership
© Grant Thornton UK LLP. All rights reserved. Review of Partnership Working: Follow Up Review Vale of Glamorgan Council Final Report- November 2009.
Morag Ferguson and Susan Shandley Educational Projects Managers
NMAHP – Readiness for eHealth Heather Strachan NMAHP eHealth Lead eHealth Directorate Scottish Government.
Despite any initial worries we may have had about having a personal budget, ultimately we all believe that it really has been worth it for the difference.
Think Local Act Personal Making it Real The National Sector Partnership for Personalised, Community Based Social Care Clenton Farquharson – Co-chair of.
SUPPORT PLANNING & BROKERAGE HUB Sarah Stuart, Support Planning and Brokerage Hub Manager.
Well Connected: History A reminder - previous presentation in December 2013: Arose out of Acute Services Review Formal collaboration between WCC, all.
East Sussex County Council
© Grant Thornton UK LLP. All rights reserved. Review of Sickness Absence Vale of Glamorgan Council Final Report- November 2009.
Improvement Service / Scottish Centre for Regeneration Project: Embedding an Outcomes Approach in Community Regeneration & Tackling Poverty Effectively.
Commissioning for Better Outcomes – a route map ADASS /SCIE event – January 9 th Sandie Keene.
Questions from a patient or carer perspective
Rebecca Edwards, Safe Network Regional Development Manager Kevin Garrod, National Partnerships Manager.
Council for Disabled Children May What is Independent Support? A 2-year programme to provide additional support to young people and parents during.
Community, Health and Social Care Directorate Integrated Commissioning Unit.
SEN and Disability Green Paper Pathfinders March 2012 Update.
© Grant Thornton UK LLP. All rights reserved. Review of Partnership Working Vale of Glamorgan Council Final Report- July 2008.
Personalisation – what does it mean ? Levers for Change event 1 st May 2009.
The Future of Adult Social Care John Crook March 2011.
Putting People First – SW region update Feb 2010.
Social Capital and Community Capacity Building 18 th April 2012 – ADASS Spring Seminar Workshop D 12.05pm and 2.15pm.
Evaluation of the SEND Pathfinder Programme: Early Findings Graham Thom and Meera Prabhakar May 2012.
NAVCA Quality Award Andrea Allez Performance Improvement Manager Excellent service for local groups.
Quality Assurance. Identified Benefits that the Core Skills Programme is expected to Deliver 1.Increased efficiency in the delivery of Core Skills Training.
ADASS SPRING SEMINAR SECTOR LED IMPROVEMENT A new approach to excellence in Adult Social Care.
CSU Field Force December Overview NHS England published Transforming Participation in Health & Care in September 2013 Key commitment in guidance.
© OECD A joint initiative of the OECD and the European Union, principally financed by the EU Leeds City Council’s Approach to Sustainable Procurement Tony.
Market Position Statement Voluntary Sector Forum 26 May 2015.
NHS Education for Scotland Defining A Quality Improvement Framework For A Coordinated Service Model Workshop 27 th May 2003 Dr Ann Wales NHS Scotland Library.
Personalisation Overview 5 th July Personalisation Personalisation of social care means moving away from traditional provision where people are.
Project management Topic 1 Project management principles.
Individual Service Funds and the Care Act, TLAP resources, learning sets and what's on offer Dr Tim Gollins TLAP SDS and PB policy lead 1.
Community, Health and Social Care Directorate Integrated Commissioning Unit.
User Led Organisations (ULOs)
Use of Resources Calderdale workshop 18 May 2009 Janet Matthews- Audit Commission Steve Brennan- Calderdale PCT.
Shaping Solihull – Everything We Do, Everyone’s Business Meeting Core Objectives for Information, Advice, Advocacy and Support Services in Solihull Partners'
HEaTED’s Competency Assessment Toolkit for Technical Staff (CATTS)
Commissioning for Better Outcomes Dr Karen Newbigging Health Services Management Centre.
Meeting needs LA arranging care and support Universal services: Preventive services, information and advice, community services First contact Needs assessment.
Training for organisations participating in Peer Review of Paediatric Diabetes.
Torbay Council Partnerships Review August PricewaterhouseCoopers LLP Date Page 2 Torbay Council Partnerships Background The Audit Commission defines.
11 June 2014 Annual Quality Statement – Next steps for 2014/15 Presenter: Jan Davies Annual Quality Statement – Next steps for 2014/15.
OUR FOCUS FOR 2011 TO 2012 The CfWI produces quality intelligence to inform better workforce planning, that improves people’s lives.
MODULE 18 – PERFORMANCE MANAGEMENT
Responsible Procurement:
Connect Well The Social Prescribing Project in Mid Essex
Knowledge for Healthcare: Driver Diagrams October 2016
The impact of change Source: FOLG Summit Tools for the Future Closing the gap between business as usual and where we need to be.
Introducing …. Youth Work Outcomes.
Personal Budgets “Lessons Learned”
The impact of change Source: FOLG Summit Tools for the Future Closing the gap between business as usual and where we need to be.
Introducing …. Youth Work Outcomes.
Laura Greason Mark Garner Policy & Practice Manager Project Manager
Presentation transcript:

Improving the Quality and Take-Up of Personal Budgets and Direct Payments: ADASS West Midlands Personalisation Project “Agreeing the Challenge” LA Champions Workshop 13 th June 2013

Workshop Objectives Develop a common understanding Validate the baseline, issues & barriers Prioritise the work of the Project Develop the project’s Performance Model

Workshop Plan Objectives for today About the Project Performance Baseline Issues, Barriers & Improvement Priorities Making it Real Plans Measuring Performance What Next?

ABOUT THE PROJECT

Context Perceived under-performance against national benchmarks – PB uptake Determination to ensure that PBs and DPs have a positive impact on people (quality of life) Low level of commitment to Making it Real Need to demonstrate that the sector is able to fix its own problems (Sector led improvement)

Project Approach AssessImproveSustain Performance Baseline – uptake & quality Performance measurement approaches Issues & Barriers Good Practice Making it Real sign-up status & plans Priorities for Improvement Turning the priorities into actions Research Twinning & Peer Support Networks Local Improvement Pilots MIR Support Evaluation Benefits Management arrangements Operational Ownership to embed Pilots Ongoing peer support Sector Led Improvement

Your Role? Project Support local improve ments Operational Teams in LAs Make changes Deliver local improvements Enable better outcomes

Your Role Project Support local improve ments Operational Teams in LAs Make changes Deliver local improvements Enable better outcomes Champions Understand Inform Liaise Influence Shape Test Assure Promote Share

PERFORMANCE BASELINE

Issues Is it bad numbers or poor practice? How do we compare with others? “Helped to Live at Home” legacy Counting and Definitions Different interpretations across the region – What’s included? What’s not? – Original 100% PB target – Revised target of 70%

What should be “in”??? “Only services provided as the result of a Community Care Assessment (carried out under section 47 of the NHS and Community Care Act 1990) should be included in RAP” Excludes: – Services at point of contact (e.g. equipment) – Reablement (pre CCA) – Self-funded signposted services e.g. meals

Performance Baseline

ZBR will make it clearer Changes in Differentiates between Short and Long-Term Services Clearer what would be eligible for PB

Performance Baseline

ISSUES, BARRIERS & IMPROVEMENT PRIORITIES

Issues & Barriers

Improvement Priorities Describe the Issue / BarrierThis is an issue for (LA Names):Is an area of strength for (LA Name):Would like to participate in a support project (LA Name):

MAKING IT REAL

Making it Real Progress since Project Launch: 3 more LAs have signed up to MIR and 1 has completed its Shared Learning Key Considerations: Does your LA understand what’s involved? What would help move your LA from its current position?

Steps RequiredNotes Register your organisation & name of organisation Lead "We are getting ready to Make a Declaration" Make a board level declaration Confirm that your organisation supports the move towards Making it Real. Ensure that the declaration is co-produced with people who use services and carers. Making it Real 'I' statements Internally identify, through discussions with people who use services, carers and citizens* and your local workforce, where your organisation is in relation to the Making it Real 'I' statements Develop a Making it Real action plan Identify the gaps and challenges your organisation will need to address, to support the outcomes identified in Making it Real. Develop a Making it Real action plan confirming what actions your organisation has agreed to take. Share your action plan Share your action plan publicly through your local websites and communication networks or on this website Identify 3 priority areas On the basis of your Making it Real action plan, identify 3 priority areas you will share via the TLAP website. Add the 3 Making it Real priority areasAdd the 3 Making it Real priority areas to the TLAP website Download the TLAP Making it Real kitemark Display the TLAP Making it Real kitemark Display the TLAP Making it Real kitemark on your local websites to confirm you are part of Making it Real Put a report on your local website After 6 months, put a report on your local website to confirm how much progress you have made against your Making it Real action plan. Identify what still needs to be done and how this will be achieved. Upload an update Upload an update on how much progress you have made against your top 3 priorities Upload a short summary of a successful initiative Upload a short summary of a successful initiative which others can learn from Repeat these steps every 6 months For more detailed guidance see TLAP Website *It is important that people who use services, carers and citizens co-produce each stage of Making it Real action plans and that co-production is visibly demonstrated in reports provided.

MEASURING PERFORMANCE

How should we Measure “Performance”? ASCOF measure is not telling the proper story – Too much ‘noise’ from non-eligible services Local indicator is nearer to the truth (?) – Based on eligible services – Still wide variation – counting or practice? – Some councils at/near 100%

What does “Good” look like? What is a Personal Budget? – Statement of value of care package? – RAS allocation? When is a PB not a PB? – Not self-directed? – “Council-managed” What is the ‘added value’ for service users? How can we measure “Success”?

“Making it Real” Self-Assessment TASC Domains

Comparison of TLAP strengths

MIR self-assessment Strengths: – Consistent: comparison to earlier baseline exercise – Recognised (and promoted) by TLAP – Can be used selectively (2 or 3 domains) Weaknesses – Subjective – based on opinion – No ‘hard’ numbers – Where is the Service User voice?

How? What is the best way to represent achievement? Are there better measures that we can capture effectively? Do we need case-level research? Your ideas, please!

WHAT’S NEXT?

Workshop Objectives Develop a common understanding Validate the baseline, issues & barriers Prioritise the work of the Project Develop the project’s Performance Model

What’s Next? Present priorities list and performance model to project board for approval Confirm and mobilise agreed improvement projects Follow-up event in Autumn (Sept / Oct) to discuss progress & share learning Slides & outputs from today will be posted to: