CIPR INSIDE MEASUREMENT SUMMIT A more rigorous way of measuring employee engagement Simon Elliott, BP

CIPR INSIDE MEASUREMENT SUMMIT Twin track approach Robust measurement framework Consistent survey methodology Responsive tools and techniques Supporting structures How we went about it

CIPR INSIDE MEASUREMENT SUMMIT near term data and insights on-going measures long term trends and sentiment annual tracking SurveyWizard How engaged are employees in ‘important matters’ in BP and to what extent is this helping to build and sustain business performance ? Twin track approach

CIPR INSIDE MEASUREMENT SUMMIT Robust measurement framework 1. communication effectiveness 2. employee experience + drives 3. understanding what I know 4. confidence how I feel 5. trust what I think extent to which employees are aware of and understand the business context, priorities and what is expected of them in their job influences 6. actions what I do and how I behave impact on engagement clear long term performance focus consistent ways of working shared beliefs and behaviours underpinned by employee and workplace satisfaction BP 75%

CIPR INSIDE MEASUREMENT SUMMIT about BPabout my business about my manager & team about me & my job communication effectiveness employee experience My manager / supervisor treats me fairly understanding confidence trust I trust and respect the management of BP action 4 perspectives 6 measures every survey question informs one of six measures - from one of four perspectives Consistent survey methodology

CIPR INSIDE MEASUREMENT SUMMIT Responsive tools and techniques Governance - overview of all employee survey activity Peace of mind - enhanced data privacy and security Efficiency - bespoke question library and standard survey templates Effectiveness - internal benchmarking capability Collaboration - user group functionality Consistency - Group required questions automatically added to all surveys ‘The BP survey tool for all employee surveys’ SurveyWizard

CIPR INSIDE MEASUREMENT SUMMIT Supporting structures capability community of practice integrated activities communications policy incorporating measurement standards and requirements access to tools, techniques and processes

CIPR INSIDE MEASUREMENT SUMMIT Any questions?