Supporting Print Impaired Students

New students

The request process

Who is Print Impaired?

Item requests

Requests to publishers

Items received from publishers

Items provided £0213

Items not provided

Requests already available as E book via the Library How available are E books?

Summary 08/0909/1010/1111/1212/13 Too old to progress Not in stock so can't progress Accessible e-book Requested from publisher Obtained from publisher Accessible Not accessible Reformatted Incurred cost (file) Not obtained from publisher Licence to scan Scanned03459 No reply from publisher No further action Unable to request from publisher (unable to contact publisher, not provided previously, etc)~~~~13 Non-accessible ebook~~~~22 Out of copyright so obtained from Project Guthenberg~~~~15 total (too old + not in stock + ebook + requested from publisher)

1.Reply quickly 2.Send files quickly 3.No charge 4.Fully accessible files 5.No complex licence agreements 6.Can reuse for other students 7.Deliver by ftp Good Publisher Practice! 

Poor Publisher Practice! 1.Long & complicated request process 2.Problematic (for us) licence terms 3.Proof of purchase 4.File management 5.File quality 6.Fees charged 

Case Study Customer Journey

Proforma criteria Library (student) must own a print copy Pre 2000 File may not be accessible for your student Permission for us to scan, labour intensive Alternative titles for problematic texts Non UK may be subject to different copyright Duplicated cost No guaranteed outcome - every publisher has a different approach / response time

We’d like the academic supply chain to… Revisit your request service Think about the print layout Use standard accessible scanning options when creating your files Permission to scan… Take responsibility for making a useable E copy

We’d like Librarians to… Complain about bad products Stop buying non accessible formats Be proactive with bad reading lists Realise ‘accessible’ doesn’t mean ‘useable’ Don’t make assumptions about E formats Make your in house interfaces accessible Resource our service

Librarians working with publishers can ensure ’print disabled’ becomes a redundant term because all books are born accessible, making all learners knowledge enabled.