2006 QL- LAW 9000 SURVEY REPORT

LAW 9000 Background SAI Global Statistics

QL Board Role Liaison with SAI Feedback

Purpose of Survey Better understand concerns Identify opportunities for improved service

Survey Process Sub committee Questionnaire 21 firms Report of Results

Survey Results Predominant themes Recommendation

A FEW concerns … ISO 9001 jargon Frequency of audits Price

Jargon LAW 9000: ISO 9001 Copyright Handbook

Frequency of SAI Audits Guidelines Briefing new auditors Consider process Document control systems -time consuming

Price Cost of implementation “Value for money”

Valuable Investment … “Yes” Hidden benefits…

Benefits Uniformity Systems Review Responsibility Addressing Risks Organisational excellence Acknowledgement

Effectiveness of LAW 9000 … “Very Effective” Good vehicle Standard easy to administer

LAW 9000 means … To staff To clients

Implementing Language Schedule Precedents Visits User groups Gap Analysis Consultant Allocate resources

Getting the most out of it … Inclusion Partner “Buy in” Sharing knowledge Audit Marketing Blame process on “LAW 9000”

Amendments to LAW 9000 Internal audits Detailed recommendations from auditors Auditing process shortened/ streamlined Implementation Plan

Inspections of certified firms Suggestion Practice

Networking QL facilitate networking Proposal Issues

Question Time

Where to now?

Thank you to the QL Board Subcommittee for the QL Survey Patrick Fair from Baker and McKenzie for providing the location and Andrea Foot from Axxia Systems for sponsoring this evening