On the job training Uni or certificate programs Attending courses with external provider Online training programs Participation or membership in professional org’s Coaching Career counselling Working with a mentor
Participating in special projects Attending seminars or conferences Participating in job rotation Attending internal development classes
Need approval from senior management Check budget Impact on staffing
Areas you should provide recognition for include:- Sales performance Productivity Teamwork Initiative Quality of service Quality of communication Participation in special projects
Personal recognition Verbal praise Written praise A letter of commendation Thank you card Small gift Personalised certificate of achievement
Workplace recognition Letter or memo from snr management Public praise in staff meeting or company newsletter Employee of the month style award
To determine whether coaching or training was successful Obtain feedback from the coach or trainer Speak to the employee to find out how they feel if coaching was successful Observe the employees performance to detect improvements in performance Evaluate the employees performance in light of agreed targets Conduct a review meeting with the employee at the conclusion of the coaching program
EAP – employee assistance program Counselling for personal problems such as Family breakdown Deaths Divorce Depression Lack of confidence Feeling undervalued Career crises Workplace stress
schedule a confidential meeting with the employee Set and maintain a positive note Be cooperative professional and focussed You must be objective and calm at all times. Give the employee opportunity to respond to comments. Listen don’t lecture Seek clarification End on a positive note – at end of meeting emphasise the positives that have come out of the discussion
Prepare a written summary of the session. Copy for yourself and employee Follow up with employee