Projects and Change - And the role HR plays Cathy Wagner Tom Algeo Peter Shears www. changeprojects.com.au

What is Project Management? – AIPM Competency model and Certification Process CMI’s Project Manager competencies -How the CMI Competency model maps to PM Change Management skills -What skills are needed by HR managers in working within the project frameworks Competition, conflict, alignment and marrying the skills and competencies

InitiationPlanning Delivery Finalisation Start Finish The Project Life Cycle & PMBoK ® (Source M. Young, Transformed)

Certified Practising Project Director (CPPD) Direct and Manage Certified Practising Project Director (CPPD) Direct and Manage Scope Cost Quality Human Resources Communications Risk Procurement Integration Time Certified Practising Project Manager (CPPM Plan and Manage Certified Practising Project Manager (CPPM Plan and Manage Certified Practising Project Practitioner (CPPP) Apply Certified Practising Project Practitioner (CPPP) Apply Reg PM Certification

Programme Management Professional (PgPM) Initiating Executing Monitoring and Control Closing Professional and Social Responsibility Planning Certified Associate of Project Manager (CAPM) Project Management Professional (PMP) PMI Certification PMI Risk Management Professional (PMI-RMP) PMI Scheduling Professional (PMI-SP)

– Facilitating Change – Strategic Thinking – Thinking and Judgment – Influencing Others – Coaching for Change – Project Management – Communication – Self Management – (ref CMI Competencies) The Role of the PM in Change

Simple Definitions Project Management Project management is the process by which projects are defined, planned, monitored, controlled and delivered such that the agreed benefits are realised. Projects are unique, transient endeavours undertaken to achieve a desired outcome. Projects bring about change and project management is recognised as the most efficient way of managing such change. (AIPM) Project Management The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholders needs and expectations from the project (CMI – CM Practitioner Competencies – August 2010) Project Management The application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholders needs and expectations from the project (PROSCI– Change Management Learning Centre) Change Management Change Management is the structured approach to transitioning individuals, teams and organisations from a current state to a desired future state (CMI - Exec Online Survey – 2009) Change Management Change management is the process that ensures that all changes made to a project’s baseline scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred. (AIPM) Change Management To apply a systematic approach to helping the individuals impacted by "the change" to be successful by building support, addressing resistance and developing the required knowledge and ability to implement the change (managing the 'people' side of the change) (PROSCI– Change Management Learning Centre)

Master Change Practitioner Facilitating Change Thinking and Judgment Influencing Others Coaching for Change Project Management Strategic Thinking Strategic Change Manager Change Management Practitioner Change Management Institute Self Management Facilitating Meetings Communication

Methodology Culture Processes Technology Project Management Initiating – Planning – Executing – Monitoring/Controlling – Closing The Process approach to Change Project Management Initiating – Planning – Executing – Monitoring/Controlling – Closing The Process approach to Change Change Management Planning – Managing – Reinforcing The People approach to Change Change Management Planning – Managing – Reinforcing The People approach to Change Current State Future State

Management Skills - Project Management - Management Skills - Project Management - Technical Skills IT - Financial- HR Engineering Technical Skills IT - Financial- HR Engineering Leadership Skills -Change Management Institute - Leadership Skills -Change Management Institute - Change Management Planning – Managing – Reinforcing The People approach to Change Change Management Planning – Managing – Reinforcing The People approach to Change

Many projects under-deliver due to people issues. Key roles of HR professionals for the aware PM: –Can compliment the agenda, –Can be a source of important organisational and contextual/cultural information, –Can be an ally with leadership across the organisation. Competition, conflict, alignment - marrying the skills and competencies

Credible Activist –Delivering results with integrity –Sharing information –Building relationships of trust –Doing HR with an attitude (Taking appropriate risks, providing candid observations, influencing others) Cultural Steward –Facilitating change –Crafting culture –Valuing culture –Personalizing culture (helping employees find meaning in their work, managing work/life balance, encouraging innovation) AHRI HR Leadership Competencies (Based on David Ulrich* work) *Note: D. Ulrich and W.Brockbank, HR Competency Study, 2007

AHRI HR Leadership Competencies (Based on David Ulrich work) Business Ally –Serving the value chain. –Interpreting social context –Articulating the value proposition –Leveraging business technology Operational Executor –Implementing workplace policies –Advancing HR technology Talent Manager/ Organisational Designer –Ensuring today’s and tomorrow’s talent –Developing talent –Shaping the organization –Fostering communication –Designing reward systems Strategy Architect –Sustaining strategic agility –Engaging customers

Discussion

Key point www. changeprojects.com.au Change Management projects.com.au Project, Change & HR Solutions