©Future Systems Consulting, Inc Richard Bents, Ph.D. Partner, Future Systems Consulting, Inc. Kelly Rietow, MBA, PHR Principal, Roo Solutions Management to Leadership in a Global Economy

©Future Systems Consulting, Inc We are Global Successful global leaders build partnerships/collaborations Global leaders lead through paradox Global leadership spans hierarchy and continents; strategies have to meet the complexity of the landscape Global leaders must be curious about other cultures and enjoy the challenges of communicating in a fast-paced global business environment

©Future Systems Consulting, Inc Session Goals To engage the participants in exploring global leadership To understand the global leadership often requires distance learning To review options for global leadership development in an international context To demonstrate an international global leadership development model

©Future Systems Consulting, Inc Learning Objectives To distinguish between global management and global leadership To learn when to manage and when to lead To understand the complexities of global partnerships and collaborations To appreciate leading through paradox

©Future Systems Consulting, Inc Presentation Outline Introductions Define Global Leadership Differentiate Management and Leadership Management Internationally Leadership Internationally Leading through Paradox Name the Paradox Ask Provocative Questions Learning Global Leadership 2 Foundations for Success 3 Assumptions held by Global Leaders 4 Critical Skills to be Practiced 5 Basic Characteristics Reviewing a Global Leadership Development Model ShareOn Corporate Leader Resources ShareOn Community Forward to the Roots (Journal of Social Business, Vol. 1. No 2, July 2011)

©Future Systems Consulting, Inc Managers Leaders Take care of where you are Are concerned with finding the facts Create policies See and hear what is going on Find answers and solutions Look for similarities between current and previous problems Think that a successful solution to a management problem can be used again Take you to a new place Deal with uncertainty Establish principles Hear when there is no sound and see when there is no light Formulate the questions and identify the problems Look for differences Wonder whether a problem in a new environment might require a different solution

©Future Systems Consulting, Inc Management Competencies Ability to Delegate Analytical Thinking Conflict Management Customer Orientation Decision Making Managing Execution Organizational Thinking Stress Resistance Understanding Financial Data Leadership Potentials Ability to Motivate Others Building Trust Communication Developing Others Initiating Change Openness Strategic Thinking Value-congruence Visioning Transition Skills Drive and Initiative Self Understanding Team Building Work Life Balance SELF REPORT 360 FEEDBACK

©Future Systems Consulting, Inc The Foundation for Success 1.Lead through the paradoxes of the world 2. Ask provocative questions that stimulate thinking about the paradox

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 Critical Skills to be practiced 5 Basic Characteristics We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Sharing Collaborating Creating Synergies Global systems thinking Appreciation of diversity Technological savvy A willingness to partner An openness to sharing leadership responsibilities Summary

©Future Systems Consulting, Inc Are you a Global Leader? Or, are you a Global Manager? Or, are you Both? Is there a paradox here?

©Future Systems Consulting, Inc Global Leader Defined A Global Leader is someone who can move from country to country, culture to culture, organization to organization, group to group with grace, dexterity, and effectiveness… …by fully validating the other in honoring and respecting differences and integrating those differences into their own behavior.

©Future Systems Consulting, Inc. 2012

Not A Chance

©Future Systems Consulting, Inc Non-verbal Communication

©Future Systems Consulting, Inc A Global Leader is someone who can move from country to country, culture to culture, organization to organization, group to group with grace, dexterity, and effectiveness… Global Leader Defined

©Future Systems Consulting, Inc …by fully validating the other in honoring and respecting differences and integrating those differences into their own behavior. A Global Leader is someone who can move from country to country, culture to culture, organization to organization, group to group with grace, dexterity, and effectiveness… Global Leader Defined

©Future Systems Consulting, Inc Are You A Global Leader?

©Future Systems Consulting, Inc Outline The Key Strategy for Success as a Global Leader 2 Foundations for Success 3 Assumptions held by Global Leaders 4 Critical Skills to be practiced 5 Basic Characteristics

©Future Systems Consulting, Inc The Foundation of Success 1.Lead through the paradoxes of the world 2. Ask provocative questions that stimulate thinking about the paradox

©Future Systems Consulting, Inc Problem Paradox Centralization vs. Decentralization Centralization and Decentralization

©Future Systems Consulting, Inc Problem Paradox Centralization vs. Decentralization Centralization and Decentralization

©Future Systems Consulting, Inc Problem Paradox Centralization vs. Decentralization Centralization and Decentralization Question How can we be consistent and fair, while still ensuring our policies are relevant and useful at each location?

©Future Systems Consulting, Inc Problem Paradox Question NYC vs. Nürnberg NYC and Nürnberg

©Future Systems Consulting, Inc Problem Paradox Question NYC vs. Nürnberg NYC and Nürnberg How do we create a win for everyone?

©Future Systems Consulting, Inc Provocative Questions Stimulate your thinking Move you to action

©Future Systems Consulting, Inc Provocative Questions Will the results of my behavior meet my needs over time? Stimulate your thinking Move you to action

©Future Systems Consulting, Inc Provocative Questions Will the results of my behavior meet my needs over time? Stimulate your thinking Move you to action How many heartfuls of sorrow shall balance a bushel of wheat? - W.E.B. DuBois

©Future Systems Consulting, Inc I-Culture We-Culture Paradox and

©Future Systems Consulting, Inc. 2012

We live in an abundant expanding universe Assumption 1

©Future Systems Consulting, Inc General Mills – Oat Hulls = Profit Cost and Profit

©Future Systems Consulting, Inc General Mills – Oat Hulls = Profit Cost and Profit Alcoa – Water Use = Changing Direction Old and New

©Future Systems Consulting, Inc Coca-Cola and World Wildlife Fund = Partnership Us and Them

©Future Systems Consulting, Inc Coca-Cola and World Wildlife Fund = Partnership Us and Them Swedens Green Zone = Transformation Independence and Interdependence

©Future Systems Consulting, Inc The universe is relational – everything is connected to everything else Assumption 2

©Future Systems Consulting, Inc Trusting A perspective, a mental image Critical Skill

©Future Systems Consulting, Inc Sharing A Process Critical Skill

©Future Systems Consulting, Inc Collaborating A Process Critical Skill

©Future Systems Consulting, Inc Creating Synergies The Result Critical Skill

©Future Systems Consulting, Inc Sharing is necessary to create a sustainable world Assumption 3

©Future Systems Consulting, Inc We live in an expanding universe The universe is relational Sharing is necessary to create a sustainable world 3 Assumptions held by Global Leaders

©Future Systems Consulting, Inc Corollary Assumptions Recognizing, understanding, and appreciating differences are essential Creating understanding between people of different backgrounds is a celebration of diversity Multi-cultural companies and organizations provide unique opportunities to create deeper levels of understanding among people and cultures People are diverse, cultures are diverse, and organizations are diverse

©Future Systems Consulting, Inc Five (5) Basic Characteristics

©Future Systems Consulting, Inc Five (5) Basic Characteristics 1.Global systems thinking

©Future Systems Consulting, Inc Five (5) Basic Characteristics 1.Global systems thinking 2. Appreciation of diversity

©Future Systems Consulting, Inc Five (5) Basic Characteristics 1.Global systems thinking 2. Appreciation of diversity 3. Technological savvy

©Future Systems Consulting, Inc Five (5) Basic Characteristics 1.Global systems thinking 2. Appreciation of diversity 3. Technological savvy 4. A willingness to partner

©Future Systems Consulting, Inc Five (5) Basic Characteristics 1.Global systems thinking 2. Appreciation of diversity 3. Technological savvy 4. A willingness to partner 5. An openness to sharing leadership responsibilities

©Future Systems Consulting, Inc Assumptions held by Global Leaders Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders We live in an expanding universe Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders We live in an expanding universe Everything is relational Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 4 Critical Skills to be practiced We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 Critical Skills to be practiced We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Sharing Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 4 Critical Skills to be practiced We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Sharing Collaborating Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 Critical Skills to be practiced We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Sharing Collaborating Creating Synergies Summary

©Future Systems Consulting, Inc Assumptions held by Global Leaders 4 Critical Skills to be practiced 5 Basic Characteristics We live in an expanding universe Everything is relational Sharing is necessary for a sustainable world Trusting Sharing Collaborating Creating Synergies Global systems thinking Appreciation of diversity Technological savvy A willingness to partner An openness to sharing leadership responsibilities Summary

©Future Systems Consulting, Inc Are You A Global Leader? 1.Do you lead through the paradoxes of the world? 2. Do you ask provocative questions that stimulate thinking? 3. Do you look for common human elements? Summary

©Future Systems Consulting, Inc Contact us Kelly Rietow, MBA, PHR Richard Bents, Ph.D