October 2003 – Tony Brett Oxford University Computing Services IT at Oxford University Oxford University Computing Services (OUCS) 13 Banbury Road Tel. (2)73200

October 2003 – Tony Brett Oxford University Computing Services Agenda University card OUCS services and who can use them – addresses and how to use Network connection and remote access Personal web space OUCS helpdesk and helpcentre IT training programme Other resources including Shop and Libraries Useful web links

October 2003 – Tony Brett Oxford University Computing Services University Card Oxford University identity card Sign the back NOW Carry it with you at all times Used to access all OUCS Services, libraries, departments, College facilities If lost report immediately to College Office/Porters/College IT Dept/Library

October 2003 – Tony Brett Oxford University Computing Services OUCS Services Backbone network, mail, web, news, UNIX servers –Your department or College’s network is run by dept/college staff and we cannot set up a connection to it for you at OUCS Remote access service File backup and archive Helpcentre Computer training including ECDL. Hardware maintenance - special rates Hardware and software purchasing via OUCS Shop Shop: disks, documentation, software, computers etc. Open Mon-Fri, 09: :45 (Thur 09:30) Large scale plotting

October 2003 – Tony Brett Oxford University Computing Services Who can use OUCS Services? Undergraduates Postgraduates All members of staff of the University College staff Anyone with a blue University Card OUCS Facilities and services are normally free to all members of Oxford University

October 2003 – Tony Brett Oxford University Computing Services at Oxford Use for ALL university correspondence addresses available via the web: – DO NOT use hotmail for university work Obey rules for computer use DO NOT disclose your password to anyone Change your password regularly Basic SPAM filtering available

October 2003 – Tony Brett Oxford University Computing Services Addresses All undergraduates have a pre-created address and account Graduates need to self-register on OUCS web pages –You can do this from anywhere on the University network – you do not need to come to OUCS! University address: or Graduates generally have addresses for department and college but all goes to the same account

October 2003 – Tony Brett Oxford University Computing Services Reading Main OUCS mail server is called HERALD WING is the web interface to herald – or Can read using an client –Outlook Express, Netscape Messenger, Eudora - need the specific software on own computer and need to set it up –Configuration instructions at Many colleges insist on students reading daily in full term If you don’t read your herald regularly please forward it to an account that you do read regularly

October 2003 – Tony Brett Oxford University Computing Services

October 2003 – Tony Brett Oxford University Computing Services Connecting to the network College or department specifics –Local connections, run by college or department –OUCS cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department –You MUST have anti-virus and patches up to date (windowsupdate) –Peer-to-peer file sharing (e.g. Kazza) forbidden and will result in disconnection and a fine –Ethernet card and software needed (unless internal network adapter in your computer) –Oxford backbone and JANET – software

October 2003 – Tony Brett Oxford University Computing Services Remote Access Dialup service –Use for analogue modem access –Only charge is the phone call – VPN service –Use for access to Oxford-only resources if you have a connection that is not an network connection or OUCS dialup. (e.g. Freeserve dialup, or a broadband connection) –Useful for OxLIP, OXAM. –Must get software before you leave Oxford for the vacation (from OUCS shop) – Never need to use both services together!

October 2003 – Tony Brett Oxford University Computing Services Personal Web Space Each user has 15MB of web space Must be activated through “manage” on WING interface to herald Access using herald username and password Use SCP, FTP or connect drive to place files on web space Might need to use “makeweblinks” command on linux server for SCP connection Details on OUCS web site May not be used for commercial purposes

October 2003 – Tony Brett Oxford University Computing Services What can go wrong? Computer virus? - protect your computer, regular updates available from OUCS Keep machines up to date! Corrupt/lost files? Take regular backups No space for new ? - delete old and unwanted messages - limit of 30MB for students - Watch for big attachments Forgotten password on: –Herald? See OUCS Helpcentre –College/dept. network? See College/dept. IT Staff

October 2003 – Tony Brett Oxford University Computing Services Dealing with Problems Look on OUCS or college/dept. web pages for help Then ask college or department IT staff If all else fails then use the OUCS Helpdesk –8.30am-8.30pm Mon-Fri –Call (2)73200, or visit us –General help and changing herald, remote access or athens password Forgotten college or department network password? OUCS don’t control those so can’t help – see college or department IT Staff

October 2003 – Tony Brett Oxford University Computing Services OUCS Helpcentre Services Bring your University Card –No card = No access Computers – Mac and PC –Lots of applications including office, web, etc. –Need an OPEN account (register in helpcentre) B&W and Colour Printing Photocopying, scanning including 35mm slides Self-teach materials, including for ECDL CD-Writing ZIP drives, USB stick drive support Video editing PC consultancy appointments –Only after initial consultation with helpdesk

October 2003 – Tony Brett Oxford University Computing Services IT Training Programme Many courses available – mostly free! 1 hour, half-a-day, to three full days All levels European Computer Driving Licence (ECDL) Office applications, , publishing (including Web), research skills, programming,and much more! Online booking system (OUCS Web Site)

October 2003 – Tony Brett Oxford University Computing Services European Computer Driving Licence (ECDL) Seven modules Take over three years Test as they are ready Self-assessment Computer-based training Certificate when complete Internationally recognised

October 2003 – Tony Brett Oxford University Computing Services Training for ECDL Attend OUCS courses ECDL Self-Teach in Helpcentre CBT on own computer ECDL workbook Weekly training and testing at OUCS - Tuesdays 10:00-13:00 in Michaelmas 2003 (Weeks 0-10)

October 2003 – Tony Brett Oxford University Computing Services Other Resources OUCS Shop – Bring your University Card! –Software (including anti-virus and critical windows updates at £1 per CD) –Hardware including printers, PCs and Macs –Ethernet cards and cables –Disks, batteries, laptop security devices –Printing credits for OUCS helpcentre –Documentation for courses and manuals –Cash, cheque or VISA (2% charge on credit cards) Libraries: OxLIP (Not OUCS-provided) – Subject-specific

October 2003 – Tony Brett Oxford University Computing Services Useful Web Addresses