Consultation skills Probably The most important skill in medicine  Why are consultation skills important?  What happens when consultation skills are good  What happens when consultation skills are bad.

Content Definition Duties of a Doctor with patients Duties of a Doctor with colleagues Consultation models-why? Some techniques

DEFINITION THE EXCHANGE OF MESSAGES BETWEEN PEOPLE FOR THE PURPOSE OF ACHIEVING COMMON MEANINGS.

Consultation skills The most important skill in medicine DUTIES OF A DOCTOR Support patients in caring for themselves to improve and maintain their healthSupport patients in caring for themselves to improve and maintain their health Work in partnership with patientsWork in partnership with patients Listen to patients and respond to their concerns and preferences.Listen to patients and respond to their concerns and preferences. Give patients information in way they can understandGive patients information in way they can understand Respond to patients questions and keep them informed about how information is shared within teams.Respond to patients questions and keep them informed about how information is shared within teams. Support patients to self care Treat patients politely and considerately You must make sure, wherever practical, that arrangements are made to meet patient’s language and communication needs. Respect patients rights to confidentiality

Communicating with colleagues The most important skill in medicine DUTIES OF A DOCTOR Communicate effectively with colleagues within and outside the teamCommunicate effectively with colleagues within and outside the team Make sure your patients and colleagues understand your role and responsibilities in the team and who is responsible for each aspect of patient careMake sure your patients and colleagues understand your role and responsibilities in the team and who is responsible for each aspect of patient care You must treat your colleagues fairly and with respectYou must treat your colleagues fairly and with respect When referring a patient you must provide all relevant information about the patient.When referring a patient you must provide all relevant information about the patient.

Consultation skills The most important skill in medicine CONSULTATION MODELS-Why?  To get the most out of the consultation for the patient foremost and for the doctor.  To adapt your style of consulting to meet the needs of the patient  To handle difficult situations  To have “rescue” plans when things go wrong  To use time efficiently in the consultation  To be able to assess and improve the consultation

Communication skills Some techniques  Developed fluent dialogue with patient  Used silence effectively, allowing patient enough time to express thoughts or feelings  Actively encouraged patient through use of supportive words or comments  Dialogue with patient was enhanced by effective use of non-verbal behaviour  Used open, exploratory questions – inviting patient to become actively involved  Adjusted language as appropriate, to suit particular needs of the situation

Take Home Message To Be a Good Doctor, we Have to Be a GOOD COMUNICATOR