Sequence of Front Office Service

Receiving / processing guests’ reservations Reservation Clerk Blocking, documenting guest reservations Desk Clerk Welcoming/ greeting the guest, opening the door of his vehicle; unloading the luggage Doorman / Bellboy Attending to guest registration Desk Clerk Settlement of guest’s bill Front Office Cashier Escorting guest to his room, carrying his luggage, explaining room facilities Bellboy

Updating the room status chart Desk Clerk Preparing and updating guest folio Desk Clerk Attending to all service request of guests, extending various forms of assistance like wake up calls, delivery of messages, etc. F.O. / H.K. Staff Updating guest account, preparing billing statement Front Office Cashier Assisting guests for check out Bellboy Bill settlement, giving clearance for check out Front Office Cashier Thanking the guest, bidding goodbye All Staff