Leif Hemstad WW Director – Premier Field Engineering Microsoft March 16, 2011

2 Canada: United States: Latin America: APAC India: Japan: Greater China: Central and Eastern Europe: Germany: MEA: UK: Western Europe: EMEA Asia Americas

Attract, Recruit and Retain Team Members Team Members control their Work/Life Balance My Workgroup Health is 12% higher than the rest of Microsoft $11K - $25K of Infrastructure Cost to Office-based Team Members goes away Closer Customer Connection Reduced Sick and Disability Time Business Continuity

63 Million Americans will Telecommute by Forrester Research “US Telecommuting Forecast, 2009 To 2016”

Customer s NeighborsSuppliersVendors NeighborsSuppliersVendors

Instant Messaging Telephone Support Meeting-Centric Collaboration Tools Social Networks Security

Walk In Their Shoes Don’t Go All In immediately – Evolve Not all team members can handle Business and Cost Models Technology Start Up Costs – Monthly Savings – Face-to-Face Investment Communication is Amplified Office Becomes a Community Center Impact on the physical office or facility