1 Treatment Bar Management Guide Treatment Bar Supplies Presentation Instructions Retail and Service Promotions Instructions for Best Results Front Desk Support & Selling Tips

2 Treatment Bar Supplies Outfitting Your Back Bar & Treatment Center

3 AWAPUHI Back Bar Products Moisturizing Lather Shampoo KeraTriplex Treatment single shot vials Keratin Intensive Treatment AWAPUHI Retail Products Moisturizing Lather Shampoo Keratin Cream Rinse Styling Treatment Oil Shine Spray Finishing Spray Finger Fitting Products – Massage Gloves Right glove Left glove Treatment Bar Products

4 Treatment Center – Massage Gloves Massage Gloves Generates approximately 45,000 vibrations per minute at full speed Hand wash with soap and water and let air-dry Remove Battery pack/compartment during cleaning DO NOT MACHINE WASH OR DRY Do not immerse in temperatures of 120 Degrees or above

5 Back Bar and Treatment Bar Presentation Instructions Retail & Service Promotions

6 Best Practices BACK BAR CLEANLINESS -The Shampoo Area MUST be kept impeccably clean (think Doctors Office). PRODUCTS - During the consultation and shampoo, stylist offers product education by explaining the products utilized RECOMMENDATIONS - Stylists mention they will write a customized home care prescription plan Treatment Bar CLEANLINESS –Treatment Bar must be kept impeccably clean PRESENTATION & VISUALIZATION -Treatment Bar Table or Cart may be draped and visible to backbar area of the salon. Mix in front of the client while explaining the benefits of the cocktail of products REBOOK, PLANT THE SEED – During Treatment service, explain special offers associated with Re- booking their next service

7 Bounce Back Service Offer Rebook your next appointment and receive ½ off any Treatment Bar Service with any salon service 2 ND Version $20 off any service of $60 or more Suggested Service Promotions

8 Treatment Bar Instructions for Best Results

9 Set your salons computer with Treatment Bar service SKUs for tracking purposes Check your recommend stock levels backbar, Treatment Bar and retail home care products Laminated menu is available at front desk & reception area in a Plexiglas card holder Mini displays of retail home care products at styling stations Front Desk staff member hands client laminated menu upon arrival Recommended Promotions Bounce Back Offer - ½ off your next Treatment Bar Service or $20 off any Treatment service of $60 or more Complimentary 3 minute massage with Magic Massage Gloves Instructions for Best Results

10 Treatment Bar Front Desk Support & Selling Tips

11 Front Desk Support GREETING 1.Front Desk - greet client 2.Hand them Treatment Bar laminate menu 3.Explain Heres the special of the day. Let me know if you have any questions regarding our new services. FOLLOW UP QUESTION Ask… Would you like to add any of our new Treatments to your service today? TIP: Utilize Treatment Bar Q Card When a client selects a Signature Treatment, advise the stylist

12 Front Desk Support Check Out Ask client, How was your Signature Treatment today? Ask client, I noticed your stylist would like to see you again in 6 weeks. Would you like to schedule your next appointment today and receive your Signature Treatment at special price? What time would be most convenient for you? Hand client Bounce Back Offer Card and explain promotion as client re-books their next appointment Ask client if they have any questions about the products their stylist recommended. Offer assistance in locating recommended products.

13 Treatment Menu Selling Tips – Front Desk Q Card AWAPUHI TREATMENT $20 A rich, creamy treatment designed to hydrate and repair damaged hair. Highly concentrated KeraTriplex keratin protein is absorbed into the hair Penetrates, repairs and seals damaged hair Two Luxurious processes Keratin rebuilds and repairs Reduces Breakage up to 80% Improves Shine up to 35% Prevents Color Fade up to 67% Includes 5 min scalp massage 15 minutes