Teleconference Dial-in Number: 209 647-1075 Access code: 1013004# Webcast Go to: http://www.gatherplace.net Use the JOIN A SESSION button Enter the Access Code: 8285433 Assign Process Owners This webcast deals with the capabilities, roles, and responsibilities of the process owner. It asks you to assign process owners to each Roadmap process. The duration is less than one hour. Thanks for joining us today. This webcast is going to focus on the key capabilities, roles, and responsibilities of the process owner that you will consider when selecting your process owners. If this is a webcast, please ask questions as we go along. If this is a self-paced PPS, then at the end we will provide information about how to get your questions answered. This presentation may appear different on your computer than originally designed. If you do not have the fonts used to create the presentation, your computer will substitute others that will change the overall formatting and look of the slides. Just click or forward arrow to move ahead

SEA 2011 All Rights Reserved 4/6/2017 Objectives What are the qualities that make the best process owners? What skills do process owners need to learn? What are the roles and responsibilities of a process owner? Which process owners should be assigned to each process? These are the objectives of this short webcast. (read) SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

Process Owner Qualities 4/6/2017 Process Owner Qualities A natural leader - someone who is able and willing to learn A good communicator - someone that people listen to A good organizer - someone who can organize work, their own and others Computer savvy - computer access and computer skills are desirable Process owners often have these qualities. (read) SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

Skills for Process Owners 4/6/2017 Skills for Process Owners Understanding and using the Process Maturity Model Understanding and using PDCA and the basic tools Leading and facilitating a process improvement group Computer skills The skills for a process owner must be developed. Either someone in your company must take the responsibility for learning these topics and then training others, or you must seek an outside resource to help you. (read) SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

Roles & Responsibilities 4/6/2017 Roles & Responsibilities Track and improve Process Maturity level Develop & monitor process measurements Assure process documentation is current Assure process users are certified in job skills Standardize process, audit adherence to procedures Establish corrective action triggers Work with champion to select team members & metrics Clarify objectives for improvement activities Lead team improvement activities & sustain improvements Inform champion of progress Focal point for process issues from employees These are the roles and responsibilities of the process owner. The role of process owner is an excellent development position. It can be used to mentor employees you wish to become supervisors and managers. Certainly having some very experienced managers serve as process owners is best because they can set the example for everyone else to follow. SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

Champion & Process Owner 4/6/2017 Champion & Process Owner Process Owner Manage day-to-day process improvement efforts Report progress for management review in 1.1.4 Ensure process maturity level 3 is reached and maintained Coordinate kaizen and other improvement projects Champion Develop Team Charter to communicate priority of improvement Clarify how specific process improvement supports company goals Help team select metrics to measure improvement Remove obstacles & expedite expense approvals Encourage and acknowledge effort Assure improvements are sustained A champion is a senior leader whose job it is to help link top level goals to the improvement of the process and clear the way for the improvement efforts. Champions manage a group of processes while process owners focus on one process. We might also say that Champions are value stream owners or champions. That’s because a value stream is defined as a collection of processes with a common goal. A process owner is directly involved day-to-day in the improvement efforts and is responsible for organizing and implementing improvements. SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

SEA 2011 All Rights Reserved 4/6/2017 Assign Process Owners Value Stream Champion Process Owner Leadership & Culture 1.1.1 Strategic Planning Process 1.1.2 Leadership Communication Process 1.1.3 Organizational Performance Review Process 1.1.4 Continuous Improvement Management Process 1.1.5 Workforce Development Integration Process 1.2.1 Supply Chain Integration Process 1.3.1 New Product Startup Process The first task is to assign champions and process owners to the 7 leadership processes. You will need to identify one senior executive in your company to be the champion for the Leadership & Culture value stream or “track.” Then you will need to assign a process owner to each of the seven leadership & culture processes. This would normally be someone who is a member of the leadership team for the company. Give some thought to who the best choices would be now and jot down the names. For a very small company, some people may have to serve as process owner for several processes. But loading all processes onto one person is not the right thing to do. “One man band” implementations rarely work because the management abdicates their responsibility for the SEA management system implementation. It is best for the whole leadership team to own these processes even though one person will be assigned some of the work. SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

SEA 2011 All Rights Reserved 4/6/2017 Assign Process Owners Value Stream Champion Process Owner Workforce Development 2.1.1 Job Skills & Cross-Training Certification Process 2.2.1 Continuous Improvement Process Operational Excellence 3.1.1 Kaizen Process 3.1.2 6S Visual Workplace Process 3.1.3 Quick Changeover/SMED Process 3.2.1 Material Management Process 3.2.2 Production Planning Process 3.2.3 Development Process Now the same task is required for the Workforce Development value stream. There is one champion to assign for each track - workforce development and operational excellence. And finally there are 8 process owners to assign. SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

Managed Process Owners 4/6/2017 Managed Process Owners Value Stream Champion Process Owner After you have assigned all of the Stage One roadmap processes, it’s time to assign the Managed Processes. But first you’ll need to select the value streams that you’re going to focus on and the processes within those value streams that you’ll be assigning to process owners. And that’s another webcast called “Value Stream Mapping.” SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved

SEA 2011 All Rights Reserved Thank You Please call or email us with any questions. You may go to the SEA website by clicking on the link at the bottom of this slide. Thanks for listening. http://seaonline.org/ContactSEA/contactus-form.htm SEA 2011 All Rights Reserved SEA 2011 All Rights Reserved