The Quality Professional Vincent Desmond Director Development WQD 2009.

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Presentation transcript:

The Quality Professional Vincent Desmond Director Development WQD 2009

2 The CQI Knowledge creation Knowledge sharing with organisations Image and brand Knowledge sharing with individuals Knowledge assessment Being an excellent organisation Quality at the heart of every organisation

3 Learning & Recognition 2. Learning & development 3. Professional recognition 1. Body of quality knowledge Module 1: Concepts of Quality, its History and Development Module 2: Customers, Suppliers, other Stakeholders and Markets Module 3: Interactions of Organisations and People Module 4: Technologies and Techniques Module 5: Laws, Standards, Models, Associations and Professional Bodies Module 6: Corporate Strategy Qualifications Training Courses Quality World Website Branches and SIGs StudentAssociate MemberFellow Chartered Quality Professional Company membership

4 Remit of the quality professional improving customer satisfaction reducing costs and improved profitability improvement and innovation identification and management risk corporate care and responsibility

5 Organisational imperatives

6 Quality professional imperatives Top activities: Auditing Quality management systems Business improvement Quality control New activities: Risk management Project management EMS / OHS / CSR Customer relationship management Organisational development Business continuity Corporate social

7 The importance of quality

8 Challenges to profession

9 Remit of the quality function The conscience of the organisation: Top management intent is scoped and assigned Adequacy of management intent Implementation of management intent Delivery of management intent outcomes A mentor and coach: A culture of continuous improvement and learning

10 Quality in the public sector

11 Compensation…

12 Compensation…

13 Compensation

14 Download the salary and membership reports at