Connecting Phoenix to Information IT Governance in a Decentralized Organization Charles T. Thompson Chief Information Officer City of Phoenix

Connecting Phoenix to Information Key Discussion Points The many definitions of IT Governance… Take Aways Why IT Governance at the City of Phoenix? Six Key Assets ITG Model & Decision Rights Take Aways – Take Two! Questions??

Connecting Phoenix to Information IT Governance (ITGI) IT Governance: IT governance is the responsibility of the board of directors and executive management. It is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the enterprises IT sustains and extends the enterprises strategies and objectives.

Connecting Phoenix to Information ……is specifying the decision rights and accountability framework to encourage desirable behavior in IT usage. IT Governance (Ross/Weill)

Connecting Phoenix to Information IT Governance at the City of Phoenix IT Governance (ITG) is the structure of relationships and processes which ensure the effective and efficient use of information technology in enabling the City to achieve its goals.

Connecting Phoenix to Information Take Aways! IT GOVERNANCE = CORPORATE GOVERNANCE Your model and framework MUST fit into your CULTURE – there is no single answer Compliance/Enforcement Mechanisms must have a FINANCIAL component The model MUST be read from LEFT to RIGHT The top level of the model, must set the IT PRINCIPLES IT leadership (CIO) must do the marketing and branding, via facilitation

Connecting Phoenix to Information Why IT Governance for City of Phoenix? Preserving the Public Trust KPMG & City Audit Findings Operations & Maintenance Cost IT Spend – 3%- 10% - (Cost Shift) Standardizing Solutions P.S. – this does not happen overnight!

Connecting Phoenix to Information PeopleMoneyPropertyKnowledgeTechnologyRelationships Six Key Assets What methodical, consistent policies & processes govern how these assets will be acquired, controlled, managed, and applied to attain City goals and objectives? 1 2 Who controls, manages, makes decisions as to how these assets will be acquired and used to attain City goals?

Connecting Phoenix to Information ITG Board – Lines of Business by Department Public Safety Police Fire Municipal Court Resident Services Human Services Neighborhood Services Housing Library Parks & Recreation Water Public Works City Manager Functions (Family Advocacy, etc.) Administrative ITS Personnel City Clerk Finance Budget & Research City Attorney Retirement Equal Opportunity Public Information Office Intergovernmental Programs City Auditor Infrastructure/Transportation Aviation Streets Engineering Planning Public Transit Business Services Development Services Phoenix Convention Center Community & Economic Development Downtown Development Financial Finance Budget & Research Public Representation Mayors Office Council Staff Executive Representation Deputy City Manager(s )

Connecting Phoenix to Information IT Governance Model

Connecting Phoenix to Information Five Key IT Decisions IT Architecture Decisions IT Investment & Prioritization Decisions IT Infrastructure Decisions Business Application Needs IT Principles Decisions Based on IT Governance by Dr. Peter Weill & Jeanne W. Ross

Connecting Phoenix to Information City Executives Business Monarchy ITS IT Monarchy Operating Department Feudal Multi-Departmental Group Federal ITS with Operating Department Duopoly Anarchy City Executives decide for everyone ITS decides for everyone Operating Departments decide for themselves Multi-Departmental group decides ITS works with the Operating Departments to make decisions No formal decisions - IT just happens ITG Matrix Definitions

Connecting Phoenix to Information The ITG Matrix IT Principles IT Architecture IT Infrastructure Business Applications IT Investment Business Monarchy IT Monarchy Feudal Federal Duopoly Anarchy Dont Know input decision Based on IT Governance by Dr. Peter Weill & Jeanne W. Ross

Connecting Phoenix to Information City of Phoenix - ITG Matrix The ITG MatrixIT PrinciplesIT ArchitectureIT Infrastructure Business Applications IT Investment InputDecideInputDecideInputDecideInputDecideInputDecide City Executives XXX ITS XX Operating Department Multi-Departmental Group XXX ITS with Operating Department XX

Connecting Phoenix to Information Take Aways! IT GOVERNANCE = CORPORATE GOVERNANCE Your model and framework MUST fit into your CULTURE – there is no single answer Compliance/Enforcement Mechanisms must have a FINANCIAL component The model MUST be read from LEFT to RIGHT The top level of the model, must set the IT PRINCIPLES IT leadership (CIO) must do the marketing and branding, via facilitation

Connecting Phoenix to Information Questions??