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Leadership Academy Agenda

The 21 Indispensable Qualities of a Leader Henrico County Leadership Academy August 6, 2009

1. CHARACTER Character is more than talk Talent is a gift but character is a choice Character brings lasting success with people Leaders cannot rise above the limitations of their character

2. Charisma The First Impressions Can Seal the Deal Love life Put a “10” on everyone’s head Give people hope Share yourself Be a winner in all you do!

3. Commitment It Separates Doers From Dreamers Commitment starts in the heart Commitment is tested by action Commitment opens the door to achievement Four Types of People 1.Cop-outs 2.Holdouts 3.Dropouts 4.All-outs

4. Communication To improve communication, do the following: Be clear as a bell Refocus your attention Live your message

5. Competence Qualities that demonstrate quality competence: Show up every day Keep improving Follow through with excellence Accomplish more than is expected Inspire others

6. Courage Truths about Courage: Courage begins with an inward battle Courage is making things right, not just smoothing them over Courage in a leader inspires commitment from followers Your life expands in proportion to your courage

7. Discernment Discernment can be described as the ability to find the root cause of the matter, and it relies on intuition as well as rational thought. Discover the root cause to the issue Problem solve Evaluate your options Multiply your options FINALLY-- REFLECT

8. Focus According to Martha Meade – What people say, what people do and what they say they do are entirely different things. Why Tony Gwynn? How do you focus your time and energy? 1.Focus 70% on areas of strength 2.Focus 25% on areas of new things 3.Focus 5 % on areas of weakness

9. Generosity No person was ever honored for what he received. Honor has been awarded for what he gave. -- Calvin Coolidge Lessons Be grateful for what you have Put people first Don’t allow possessions to control you Regard money as a resource Develop the habit of giving

10. Initiative Of all the things a leader should fear, complacency should head the list -- John Maxwell Qualities for leaders to make things happen They know what they want They push themselves to act They take more risks They make more mistakes

11. Listening A good leader encourages followers to tell him what he needs to know, not what he wants to hear – John Maxwell 60% of all management problems are a result of poor communication – Peter Drucker Keep an open ear to your: Followers Customers Competitors Mentors

12. Passion What makes it possible for people who might seem ordinary to achieve great things? PASSION 1.Is the first step to achievement 2.Increases your willpower 3.Changes YOU 4.Makes the impossible possible If passion is not a quality of your life, you're in trouble as a leader!

13. Positive Attitude If YOU believe YOU can, YOU can Your attitude: Is a choice Determines your actions Is mirrored by your colleagues Needs to be maintained

14. Problem Solving Five qualities of good problem solvers: They anticipate problems They accept the truth They see the big picture They handle one thing at a time They don’t give up when they are down What is PDSA? Surround yourself with problem solvers!

15. Relationships People don’t care how much you know until they know how much you care – John Maxwell Three main areas of establishing good relationships are: Understand people Love people Help people

16. Responsibility Good leaders NEVER embrace the victim attitude! Characteristics of leaders who embrace responsibility: They get the job done! They are willing to go the extra mile! They are driven by EXCELLENCE! They produce regardless of the situation!

17. Security Insecure leaders have several common traits: They don’t provide security for others They take more from people than they give They continually limit their best people They continually limit the organization

18. Self-Discipline The first and BEST victory is to conquer self – Plato Self-disciplined leaders: Develop and follow their priorities Create a disciplined lifestyle Challenge their excuses Remove rewards until the job is done Stay focused on results

19. Servanthood The true leader serves people A true servant leader: Puts others ahead of his own agenda Possesses the confidence to serve Initiates service to others Is not position-conscious Serves out of love

20. Teachability It’s what you learn after you know it all that counts – John Wooden To improve your teachability: Observe how you react to your mistakes Try something new Learn in your area of strength

21. Vision A GREAT leader’s courage to fulfill his vision comes from passion, not position – John Maxwell A good leader will recognize that vision: Starts from within Draws on your history Meets others’ needs Helps you gather resources