Restoring Peace of Mind ServiceMaster of Greater Tacoma

 Established our franchise in 1979  One of the top ten ServiceMaster Clean franchises in the nation  Quality Restoration Vendor (QRV) program certified  One of 60 Regional Account Manager (RAM) franchises  Family owned and operated

24 Hour Emergency Services  Fire & Smoke Damage  Water Damage Mitigation  Mold Remediation  Trauma/Vandalism Cleanup  Odor Removal  Packout/Content Cleaning

 Safety always first  Early preparation means less “panic”  Have an updated business/life continuity plan

 Stop the water from spreading and causing more damage  Mitigation is not the same thing as restoration or re-construction

 You can wait to mitigate.  One method is as good as another.  All you need is to dry the area.  I don’t need a mitigation specialist. ◦ IICRC (Institute of Inspection, Cleaning & Restoration Certification)

 Underlayment damage  Drywall damage  Hardwood floors costly to replace  Foul odors  Collateral damage not covered  Mold growth

 Health and safety  Documentation  Mitigation (insurance requirement)  Dynamics of drying  Cleaning and repair

 Determine the water category ◦ The categories of water refer to the range of contamination in water, considering its originating source and its quality after it contacts materials present on the job site. The water category affects what must be done for worker safety and how the mitigation should proceed.  Category-1 originates from sanitary water and is not contaminated.  Category-2 contains significant contamination and can make people sick.  Category-3 is grossly contaminated and contains pathogenic and toxigenic agents. Virtually all losses due to floods are considered to be Category 3.

 The class of water affects the rate of evaporation ◦ Class 1 (small - affecting one part of room) ◦ Class 2 (large - affecting entire room) ◦ Class 3 (greatest - saturated) ◦ Class 4 (specialty drying situation)

 Damage from water and bacteria growth can begin within hours. Contact professional as soon as possible to schedule mitigation.  Remove as much water as possible by extracting, mopping, and blotting.  Remove wet area rugs or other floor coverings not permanently attached.  Use caution when attempting to remove wall- to-wall carpet.  Remove baseboards and open wall cavities to allow for drainage and drying.

 Discard wet insulation.  Lift draperies off the floor, loop through a PLASTIC coat hanger, and place the hanger on the drapery rod.  Wipe and sanitize furniture, prop up wet cushions for even drying (if salvageable).  Move photos, paintings, and art objects to a safe, dry location.

 Do not remove books from shelves. Rather pack them tightly to prevent warping of pages until a restoration professional can begin the specialized drying process.  Towel dry electronics and contact specialty restoration professional.  Open drawers, closets, and cabinet doors to enhance drying.  Keep home well ventilated.

 Do not enter a room with standing water until electricity and gas has been turned off.  Do not use a regular household vacuum to remove water.  Do not attempt to dry out carpet padding.  Do not attempt to clean porous cooking and cleaning utensils and surfaces.  Do not mix chlorine bleach with ammonia or vinegar.

 Do not increase heat drastically in attempt to dry out.  Do not dry furniture in direct sunlight as it can cause warping.  Do not disturb visible mold.

 DON’T WAIT TO MITIGATE!