Microsoft in de Telefonie? Larry Velez Director Industry Initiatives, Unified Communications Microsoft The future is near

Microsoft Unified Communications created by the “magic of software” Instant Messaging Application Integration Team Workspaces Across Networks Across Devices / Calendaring Conferencing VoIP More Productivity Lower Cost More Choice More Innovation Telephony

Transforming Business Models Vertically-integrated communications Horizontal software-driven communications Vendor Specific Multiple Vendors

Using the Public Internet For Communications Microsoft introduces Edge Server technology for secure and scalable Audio, Video, and Web communication No need for IPSEC

Secure & Scalable VoIP “how it works” Private Enterprise Network Public Network RemoteUser 1. Remote user SIP session request is authenticated DMZInternalUser A/V Edge Server HTTP reverse proxy (ISA Server) Private Enterprise Network Public Network RemoteUser 2. Remote user requests VoIP to be authenticated at a public IP address DMZ A/V Edge Server Private Enterprise Network Public NetworkRemoteUser 3. External user is given a port (UDP) to communicate DMZ A/V Edge Server Private Enterprise Network Public NetworkRemoteUser 4. Remote User (SIP) invites Internal User to talk. DMZ InternalUser A/V Edge Server HTTP reverse proxy (ISA Server) Private Enterprise Network Public Network ExternalUser 5. Internal user requests VoIP to be authenticated via a private IP address DMZ InternalUser A/V Edge Server Private Enterprise Network Public Network RemoteUser 6. Internal User accepts Remote User invitation to talk. DMZInternalUser A/V Edge Server HTTP reverse proxy (ISA Server) Private Enterprise Network Public NetworkRemoteUser 7. Internal User gets a public port to talk with Remote User. DMZ InternalUser A/V Edge Server Private Enterprise Network Public NetworkRemoteUser 8. Internal User and Remote User are now talking. DMZ InternalUser A/V Edge Server

Why is this important? Remote users must have a valid security certificate can be authenticated by the HTTP Reverse Proxy Server Remote users must know the public IP address of the A/V Edge server to connect to a public UDP port Remote users are given a different public UDP port when authenticated Internal or External Users have the right to accept or reject the request without risk When the conversation is finished, all ports are closed Security risks are very low because of the dynamic nature of establishing a communication session 6

Office Communicator as Softphone Check availability from any MS Office application Windows Mobile device Browser See and/or Talk from your PC with off the shelf devices Do it securely… …with no network complexity …with trusted third parties …from office, home or hotel Costs as low as consumer VoIP services

Microsoft Softphone Adaptively Equalizes For Variations in Network Performance UserClient SWLocal AreaIsolationAreaAccess AreaTier 3 ISPTier 2 ISPTier 1 ISPTier 2 ISPTier 3 ISPAccess AreaIsolationAreaLocal AreaClient SWUser T3 T2 T1 Network Components In Many Areas Create Network Performance Variation WiFi Cellular MPLS IPSEC Router Firewall Switch MDF DMZ

Source: benchmarking study performed by Psytechnics Ltd in December 2006 QoE Inside Office Communicator Multiple CODECs built into the client Auto-CODEC- selection upon BW availability Adapts to network conditions Automatic MOS calculations Download Microsoft Quality of Experience (QoE) Quality of Experience

UC Devices Cut Up To 60% Off Typical IP Telephony Costs -Extending Communicator experience –Personal computer, Web and mobile devices –Dedicated communications devices -Software for innovative IP phones –Implementations design with embedded software –Partners deliver production devices

Exchange Server To Access Messages Anywhere “By 2007 “telework” will be practiced by more than 60 million people…” - Gartner Management Update 2004

The Future Looks Bright Many basic telephony features in OCS2007 since July 2007 More telephony features just released with OCS2007 R2 Feb 2009 Full telephony solution with OCS Wave 14 Summer

When To Unify? Pilot Now, and Plan Enterprise Wide Migration Build The Foundation Instant Messaging Mobile Messaging + Calendar 1.Single Enterprise Directory 2.Upgrade to Exchange Extend to mobile devices 4.Single Presence Engine 5.Single IM 1 + Calendar Mobile Messaging Instant Messaging Unified Messaging A/V/W Conferencing Softphone + Voice Call Mgt + Calendar Mobile Messaging Instant Messaging Unified Messaging A/V/W Conferencing Softphone + Voice Call Mgt Unified, Simplified 1.Pilot full UC stack today for 100 users “Lighthouse” 2.Get ready for Wave IP or TDM PBX Interop IP or TDM PBX Interop Coexist “VoIP as You Are” Softphone Conference Unified Messaging 1.Run a Voice Pilot for 25 users particularly the mobile workforce 2.Add Unified Messaging for the mobile workforce and consolidate voice mail systems 3.Add Audio, Video, and Web Conferencing for virtual teams collaboration 2 Instant Messaging Mobile Messaging + Calendar

Proven Deployment Methodology Step 1. Determine Key Planning Considerations Step 2. Select Your Topology Step 3. Plan Your Deployment Path Step 4. Prepare Your Infrastructure Step 5. Review System and Network Requirements Step 6. Plan for External User Access Step 7. Plan for Deploying Load Balancers Step 8. Plan for VoIP Step 9. Plan for Address Book Server Step 10. Plan for High Availability and Fault Tolerance Step 11. Plan for Database Storage Step 12. Plan for Compliance and Usage Analysis Appendix A Implementing in a QoS Environment Appendix B Disabling IPSec 14 Download to learn more OCS_ Planning_ Guide.docOCS_ Planning_ Guide.doc Voice Pilot in less than 2 weeks Lighthouse in less than a month

Schlumberger’s Journey With Unified Communications 15

Unified Messaging On-premise and Hosted Conferencing Software- powered VoIP and Calendaring IM and Presence True to our promise Customers can add “software powered” communications at much lower cost compared to stand alone systems

Call To Action! Partipicate in other sessions today to learn more about telephony Go to our website and getwww.microsoft.com/uc Product Documentation Case Studies And more… Find out what software rights you have Get help from Microsoft partners to set up a Voice Pilot or Lighthouse Pilot and plan enterprise wide migrationMicrosoft partners

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