NetJets Training NJA General Maintenance Manual FlightSafety, Intl. Principles of Troubleshooting 2009 NetJets Training NJA General Maintenance Manual Summary of Changes NJA GMM rev.11 Temporary Revision #06 11/15/12 Introduce yourself. Give a little bit of your background. Do client introductions and backgrounds, all around. For Training Purposes Only

For Training Purposes Only Disclaimer All information contained in this presentation is current as of FAA acceptance of NJA General Maintenance Manual (GMM) Rev.11, TR-06 on 11/15/12, this presentation shall be considered immediately out-of-date upon any future NJA GMM revision or reissue, including any temporary revision All information provided herein is intended to be only advisory in nature, and therefore not to be used for reference (please refer to the current NJA GMM from http://maintweb.netjets.com, password required); this content should not be construed to supersede any existing regulations or future company policy! Always use the latest version of the NJA GMM! It is expected that all company and vendor personnel who inspect, repair, and maintain NJA aircraft are familiar with and understand all current pertinent regulations, policies, instructions, and procedures specified in the NJA GMM for approved policies, instructions, and procedures! NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only Objectives Highlight some important updates/changes of the NJA General Maintenance Manual from Revision 11, Temporary Revision 5. Educate about these changes and updates are, and briefly describe policies involved. Increase awareness of procedural changes. Contribute to improved performance through training, by achieving more consistent policy “follow-through” with responsible regulatory compliance. AND … to stimulate re-study of the latest NJA GMM policies and procedures. NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only NJA GMM Volume 1 Changes Section II – Maintenance Policies Policy 11: “Aircraft Status and Service Record” (Form M-1) – Deleted policy because of new initiative using BlackBerry application. Policy 22: “Required Inspection Item (RII)” – Deleted requirements for “red ink” (for the red “X,” not for the “unsatisfactory” in the “Inspected By” block); updated RII table for Bombardier Global 5000/6000 fleet. Policy 31: “Special Flight Permit (Aircraft having nine or less passenger seating)” – Deleted, refer to Policy 32. Policy 32: “Special Flight Permit (SFP) with Continuing Authorization to Conduct Ferry Flights (Aircraft having 10 or more passenger seats only)” – Titled “Special Flight Permit (Ferry Flight)” and revised to reflect FAA Order 8900.1 update; Director of Maintenance may delegate authority to Director, Maintenance Operations, Director, Maintenance Control & Administration, or Manager of Maintenance Control Center. NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only NJA GMM Volume 1 Changes Section II – Maintenance Policies (cont.) Policy 33: “Director of Operations And Director of Maintenance; Responsibilities Concerning Ferry Flights” – Deleted note that requests SFPs from local FSDO for 9 or less and separation of 9 or less under CONTROL section; updated steps 1-3 and deleted steps 4-10; added Director Maintenance Operations; instead of designee, Director, Maintenance Control & Administration, or General Manager of Maintenance Control. Policy 42: “Reduced Vertical Separation Minimum (RVSM)” – Added reference to “NJA RVSM Reference Guide” and updated listing of Fleet Applicable Manuals. Policy 45: “Engine Oil Consumption Monitoring” – A completely new policy; brief review is provided in subsequent slides, be sure to examine the actual policy as delivered in the NJA GMM. NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only NJA GMM Volume 1 Changes Section IV – Maintenance and Inspection Forms Updated “Forms List,” deleted Aircraft Status and Service Record (Form M-1), and added Form M-12 “Special Flight Permit.” “Special Flight Permit” – Redesigned as Form M-12; deleted Director of Operations signature requirement. Operations/Management Specifications Added Clarification of 14 CFR 21.1 letter from FAA – stating lamination of Airworthiness Certificate is NOT considered as altering it. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring An oil service reporting process has been developed to automate engine oil consumption rates for all aircraft; the “Aircraft Servicing - Oil Usage Report” assists in monitoring the oil consumption rate of specific engines and in developing troubleshooting plans. Manuals OEM Maintenance Manuals; Flight Operations Manual (FOM); Airplane Flight Manual (AFM). Forms/Other Daily Maintenance (Mx) Oil Report, A/C Service portal- Blackberry interface, MCC Operating Process OP-323- 01.131. Note: As this process is revised, a copy shall be provided to the Manager, Technical Publications or designee to forward a copy to the FAA for review. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring Responsibility The Vice President, Maintenance/Director of Maintenance or his designee is responsible for the content, quality and execution of this policy. Authority The Vice President, Maintenance/Director of Maintenance has the authority to change this policy. Control Servicing event based on data received from pilot and supplemented by R-T-S database portal entries. Aircraft Servicing - Oil Usage Report: Targets only aircraft showing oil consumption rates of 70% of the powerplant OEM limit, as well as consumption rates at or above the calculated OEM limit; consumption rates are tracked in quarts added for the past 25 flight hours, converted from OEM hourly limit. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring Duties/Responsibilities Pilots: Complete engine oil service, enter oil quantity added on the BlackBerry Flight Log Screen and submit; when no data coverage, call MCC to record engine oil quantity serviced in the A/C Service Database. Maintenance Control Center: MCC Controller: Upon pilot request, enter engine oil quantity serviced, in the A/C Service Database. MCC Fleet Supervisor (or designee): Review the Daily Mx Oil. Report for any aircraft and engine position showing the NJA-defined threshold 70% of OEM limits) and verify reported usage is reasonable, (e.g., 0.5 qts versus 5.0 qts.); if questionable, then confirm with data source; activate oil consumption troubleshooting task for the aircraft/engine position(s) in the maintenance tracking system, to show a troubleshooting task-due for the airframe/engine position and serial number, with a specified time limit. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring Duties/Responsibilities (cont.) Note 1: If calculated oil consumption rate for an engine type is beyond OEM limits, repair prior to next flight. Note 2: If calculated oil consumption rate for an engine type is within OEM limits, inspection/repair will be planned. If beyond OEM limits MCC Maintenance Controller: Open unscheduled work package (U) in the maintenance tracking system to inspect or repair the consumption discrepancy prior to next flight. Assign oil consumption troubleshooting task to work package. Contact repair facility for work acceptance. Send Work Authorization (tally) to maintenance provider. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring If beyond OEM limits (cont.) Certificated mechanic or repair station: Complete engine oil service and record on Form M-2B and troubleshoot reported engine oil consumption; forward inspection findings, accomplished checks, and measurements to MCC; consult, through MCC, with OEM engineering department; record appropriate corrective action on vendor paperwork or M-2B and submit copy of completed M-2B or vendor maintenance record to R-T-S, as part of the maintenance release package; if applicable, place completed M-2B in Aircraft Logbook. If within OEM limits Line Maintenance: Maintenance Planning: Coordinate with MCC to monitor daily maintenance tracking system Fleet Due List, or supplement reports to identify daily and forecast tasks due. Create and schedule work package for future event in maintenance tracking system. NJA GMM rev.11, TR-6 For Training Purposes Only

Policy 45: Engine Oil Consumption Monitoring If within OEM limits (cont.) Line Maintenance: Maintenance Planning: (cont.) Assign oil consumption troubleshooting task to work package. Coordinate aircraft routing through next day schedule planning. Contact repair facility for work acceptance. Send Work Authorization (tally) to the maintenance provider. Return To Service (RTS): Enter in A/C Service Database the engine oil quantity service from vendor paperwork; review, approve, and accomplish data entry in the computerized maintenance work order package; release the work order package in the maintenance tracking system. Note: Aircraft Servicing - Oil Usage Report will pick up the specific troubleshooting task completion and remove aircraft/engine position(s) from the report. NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only NJA GMM Volume 2 Changes Chapter 2. Maintenance Policies and Procedures Delete reference to Aircraft Status and Service Record (Form M-1). Chapter 4. Ten-or-More Maintenance Policies Chapter 5. Forms and Records Deleted Aircraft Status and Service Record (Form M-1). Chapter 8. Operational Programs Removed paragraph D. “Maintenance Vendors.” Chapter 9. Contract Maintenance Updated text for GMP* indicating “if covered by” GMP* *Gulfstream Maintenance Program NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only Resources NetJets Maintenance Control Center (MCC) Controllers NetJets Return to Service (R-T-S) Coordinators NetJets General Maintenance Manual, NJA Forms, and training Refer to: http://maintweb.netjets.com NJA GMM rev.11, TR-6 For Training Purposes Only

For Training Purposes Only Grande Finale Thank you for your interest and participation in this training event! NJA GMM rev.11, TR-6 For Training Purposes Only