Archit Patel Hitesh Chaurasia Lucina Roy Morten Pereira Roopali Navani E-Commerce Archit Patel Hitesh Chaurasia Lucina Roy Morten Pereira Roopali Navani

Development of E-Commerce A competitive advantage is an advantage over competitors gained by offering consumers greater value, either by means of lower prices or by providing greater benefits and service that justifies higher prices. Industries are facing increasing competitive pressures due to market saturation, internationalization, the proliferation of customer needs Information technology is significantly changing the way firms are managing their relationships within their markets and the firm’s internal and external processes

Benefits of E-Commerce Faster and Self-service More product choices and integrated solutions for conducting transactions. Firms engage in electronic supported service (e-Service) to integrate sales and service and to create seamless support. Flexible fulfillment, convenient service delivery and improved process delivery.

E-Commerce in banks The beauty of Internet banking lies in its low cost, convenience and availability. The integrated technology enables banks and financial companies to offer services with the following qualities: 24- hour, seven-days-a-week availability, convenience, fast delivery, customer focus and personal service. The reach and delivery capabilities of computer networks such as the Internet, far exceeds any proprietary bank network ever built and makes it continually easier for customers to manage their money anytime, anywhere

Non – Core business Service aspects that are not necessarily required by a firm in fulfilling its value proposition to its customers. Some of our Non – core business are as follows : E- Collaboration with other businesses such as Airlines, hotels , Shopping centers , etc. Phone banking centers IT software and hardware services in financial institutions

E-Brochures

E - Collaboration

E-collaboration

Core - Business Core Business is the Life Blood of any organization Below facilities would be provided to our customers to strengthen our core – business Net – Banking for Retail and Corporate customers Foreign Exchange Trading Corporate Bonds Trading Equities Trading Life / Health / Car / Travel Insurance online

Core - Business Online Application for Loans Mutual Funds Wealth Management for Corporate customers Cash Management services for Corporate customers Trade services Bank Guarantee letter of Credit Export – Import negotiations Bullion Consignment Over-sea Transfers

Customer Enhancement Mobile Banking Internet banking Phone Banking ATM Door Step banking Priority Banking NRI banking SMS / E-mail Alerts

Customer Support Online Support - Email , Chat Phone Banking FAQ News and Updates Grievance redressal E-forms Branch / ATM Locator

Payment Gateway A payment gateway facilitates the processing of electronic transactions Payment gateways provides the tools to process payments between customers, businesses, and banks. Major Players for Payment Gateway are : Authorize. Net : Visa Payment Gateway CCAvenue : The biggest player in India EBS ( E- Billing Solutions) : The second best player. ICICI Payseal : The only bank who offer to small enterprises RBS WorldPay : Europe’s largest payment service providers S.W.I.F.T : Society for Worldwide Interbank Financial Telecommunication

Working of a Payment Gateway

S.W.I.F.T Interbank payments Society for Worldwide Interbank Financial Telecommunication It is an industry-owned co-operative that supplies secure messaging services to financial institutions SWIFT network sends messages using a technology known as packet switching. The banks send messages to SWIFT which, in turn, pass on the messages to the Beneficiary Banks There are mainly 3 kinds of SWIFT messages used for payments:- MT101 (Request for Transfer) – This message is sent as a request for the transfer of funds to a financial institution to send an MT103 on his behalf. MT103 (Client Transfer) – This message is sent for Transfer of funds from Sending party to Beneficiary party (One of the parties has to be a client). MT202 (Bank Transfer) – This message is sent for transfer of funds between two banks

Working of S.W.I.F.T Nostro : My account in your bank Vostro : Your account in my bank

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