Remote Monitoring System 90% of organizations dont know: – # of devices in population – # of model numbers – # of pages printed – Toner levels in each device – Which devices are deployed properly – Which devices are problem devices – Which devices are down

Remote Monitoring System Printing is a low priority for IT managers 55% of IT help desk calls are print related – Error codes – Connectivity problems – Paper jams – Driver issues For every printer make and model #, IT support must know the manual In order to manage any device, IT must know that device exists IT has other RMSs on the network including:

Remote Monitoring System When installed on the network, the RMS will integrate with a hosting web server and will: – Conduct device discovery IP addressed devices Model #, serial # Page counts (mono, color) Power usage Toner levels Service alerts

Remote Monitoring System The RMS allows IT visibility into the print fleet 24/7 and identify: – Print trends – Problem devices requiring high touch support – Over/under utilized devices – Stale printers – Power hungry devices

Remote Monitoring System The RMS allows IT to proactively: – Purge their print fleet of obsolete high touch devices – Redeploy over/underutilized devices into more appropriate settings – Monitor toner levels and activate auto supply replenishment Preempts toner alert to department manager or procurement Triggers supply order One-day delivery

Remote Monitoring System The RMS allows IT to proactively: – Monitor service alerts & error codes – Prompt service dispatch via to onsite service provider

Remote Monitoring System What data is collected? – No personal or user data! – Only data stored/offered in the devices memory Device description IP address Page counts Device status Toner levels

Remote Monitoring System How is data collected? – One way communication – Data collected is transmitted to hosting web server, but: Hosting server cannot transmit data to users computer Collects device data via SNMP

Remote Monitoring System How is data transmitted? – FTP – file transfer protocol – HTTP – hypertex transfer protocol – HTTPS – secure hypertex protocol (encrypted) – Certification Authority is required