RULES FOR SENDING EFFECTIVE AND PROFESSIONAL S Netiquette

There are polite rules that should be followed when creating s. This is referred to as: “Netiquette” Task - In pairs, write down as many “netiquette rules” that you think could be important when creating s. (5 mins)

Netiquette Use proper spelling, grammar and punctuation It will give a bad impression if you don’t, and you may be misunderstood. Try not to write in capitals It sounds like you are SHOUTING. Always read the before you send it This is the best way to pick up any mistakes. Don’t forget to run a spellchecker on it.

Netiquette Use a meaningful subject line The subject line is meant to tell the recipient what the is about. It should be brief but clear. Answer your s as soon as you can is immediate, so people expect a quick reply. Use emoticons and abbreviations carefully Emoticons (smileys) and abbreviations may not be understood by everyone. Avoid smileys in any formal .

Netiquette Don’t use to discuss confidential information Once your has been sent, you have no control over it. Don’t forward circulars or chain letters, or any from a source you don’t recognise Sometimes these contain viruses! Just delete these s as soon as you receive them, and don’t open them. Do not attach large or unnecessary files Large files can take a long time to send and receive.