ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 Version 10/2010 – 03/2011

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 Table of Content 1.Definition of „InCat“Definition of „InCat“ 2.The InCat Main MenuThe InCat Main Menu 3.Parts CatalogParts Catalog a)Selection of Vehicle TypeSelection of Vehicle Type b)Selection of Assembly GroupSelection of Assembly Group c)Selection of ArticlesSelection of Articles d)Article ScreenArticle Screen e)Article SearchArticle Search 4.Labor ValuesLabor Values 5.Technical Brochures / TrainingsTechnical Brochures / Trainings 6.Additional ModulesAdditional Modules a)OSSOSS b)OSS CVOSS CV c)LEMFÖRDER plusLEMFÖRDER plus d)BOGE ServiceBOGE Service 7.Hardware / System RequirementsHardware / System Requirements

ZF Services GmbH Date: 02/24/2010 InCat 10/ / Definition of „InCat“ The InCat DVD consists of several modules. The parts catalog lists our products for PC and CV in original equipment quality. SACHS (power train, suspension) LEMFÖRDER (steering, suspension, rubber-to- metal components, power transmission, brake discs) BOGE (suspension) ZF Parts (steering gears, steering pumps) ZF Getriebe (Automatic Transmission) Additionally included are information on labor values, technical brochures and trainings as well as mounting instructions for registered service partners. The InCat DVD can be ordered free of charge at your authorized sales manager. The DVD is released in March and September.

ZF Services GmbH Date: 02/24/2010 InCat 10/ / The InCat Main Menu The InCat Main Menu is structured as follows: 1.Parts Catalog (Vehicles, Articles, etc.) 2.Technical Information (Technical Brochures / Trainings) 3.Marketing Information (Calendar, Corporate Video, Glossary, etc.) 4.InCat Support (Manual) 5.Service Concepts (OSS, OSS CV, LEMFÖRDER plus, BOGE Service) 6.Feedback (Contact Data, Subscription)

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 3a) Parts Catalog: Selection of Vehicle Selection by five criteria (vehicle type, manufacturer, version, type, details) or by submission of vehicle parameters (central vehicle register number, version, type, year of manufacture, etc.)

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 3b) Parts Catalog: Selection of Assembly Group Direct selection by the assembly group (pictograms) or via TecDoc search tree

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 3c) Parts Catalog: Article Selection Selection of the required article by criteria limitations (fitting side, suspension, designation, axle, spring design, etc.)

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 3d) Parts Catalog: Article Screen All important facts at one look

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 3e) Parts Catalog: Article Search Search for article / comparison number and article criteria (diameter, hub profile, etc.)

ZF Services GmbH Date: 02/24/2010 InCat 10/ / Labor Values Using the module „EGIS-2“ by EurotaxGlass‘s: Automatic calculation of labor values Calculation of combined working times Accurate calculation of time and expenses Original specifications by the car manufacturers

ZF Services GmbH Date: 02/24/2010 InCat 10/ / Technical Brochures / Trainings Technical Brochures (pdf-format) Technical information (construction, function and possible damages) for products of the brands SACHS, LEMFÖRDER, BOGE and ZF Parts Tips for maintenance and mounting Technical Trainings (flash-format) Evaluation of damages of automotive components (part II – shock absorbers) Languages: DE, EN, FR, ES

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 6a) Additional Modules: OSS (Accesible only for OSS partners. Further information Technical Information on clutches and shock absorbers from the Original SACHS Service (OSS), eg descriptions of removal and functions, installation guides, mounting instructions, evaluation of damage, special tools, inspection devices, …) Language versions: DE, EN, FR, IT, ES, NL, HU, DK, CZ, PL, RU, SL, BG, HR, RO

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 Vehicle specific information for the installation and removal of SACHS shock absorbers Description of removal and installation Specification of important adjusting dimensions and torques Specification of the special tools required for reparation Working time allowances by the manufacturer and alternative solutions with corresponding working time allowances 6b) Additional Modules: OSS CV (Accessible only for OSS CV Partner. Further information: Language versions: DE, EN, FR, IT, ES, PT, NL, CZ, PL, RU, SL

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 6c) Additional Modules: LEMFÖRDER plus (Accessible only for LEMFÖRDER plus partners. Further information: Vehicle specific information on the installation and removal of LEMFÖRDER steering and suspension components for PC Description of removal and installation Specification of important adjusting dimensions and torques Specification of the special tools required for reparation Working time allowances by the manufacturer and alternative solutions with corresponding working time allowances Language versions: DE, EN, FR, IT, ES, PT, NL, CZ, PL, RU

ZF Services GmbH Date: 02/24/2010 InCat 10/ /2011 6d) Additional Modules: BOGE Service (Accessible only for BOGE Service partners. Further information: Technical Information on shock absorbers for PC from BOGE Service eg descriptions of removal and function, installation guides, mounting instructions, evaluation of damage, special tools, inspection devices, …) Language Versions: DE, EN, FR, IT, ES, NL, DK, HU, CZ, PL, RU, BG, HR, RO, SL

ZF Services GmbH Date: 02/24/2010 InCat 10/ / Hardware / System Requirements Operating System Windows 2000 / XP / Vista / 7 Processor at least 1 GHz (1,6 GHz recommended) RAM at least 512 MB (1 GB recommended) Display Resolution optimized for 1024 x 768 Hard Disk (Free Memory) at least 3,8 GB (without labor values) at least 8,4 GB (with labor values)