1 © The Delos Partnership 2004 Delos Top Management Course The Change Journey

2 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand Excellence is a journey and not a destination

3 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstandASSESSASSESS EDUCATION STRATEGY & DESIGN DEFINE & MEASURE BENEFITS ORGANISATION SYSTEMS

4 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand ASSESS Assessment of current position Initial Education programme Identify critical priorities for change Resources required to implement the change Business Assessment Top Management Overview Middle Management Overview Implementation Workshop Steering Committee Project Leader Project Team

5 © The Delos Partnership 2004 Delos Change Journey Integrated Enterprise Planning Sales Forecasting and Demand Management Supply Chain Techniques Programme Management Integrated Enterprise Planning Sales Forecasting and Demand Management Supply Chain Techniques Programme Management MobiliseDesignCommunicateReviewUnderstand ASSESS Set up the project/programme organisation Begin to communicate the planned changes Workshops support development of outline policies, procedures, and organisation Integrated Enterprise Planning SENIOR TEAM REVIEW PRIORITISATION PROCESS INNOVATIONINNOVATION CUSTOMERSCUSTOMERS SUPPLIERSSUPPLIERS STAGE- GATE PROJECT MANAGEMENT SUPPLY CHAIN LINKS FORECASTING ORDER MANAGEMENT SALES MANAGEMENT MASTER SCHEDULING PURCHASING PROCESS CUSTOMER SERVICE BUDGETSFINANCIALS

6 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand ASSESS Task teams develop the ideas into policies, procedures, systems and jobs. Task teams made up of key business staff Prepare communication and training Integrated Performance Measurement Lean and Agile Management Supplier Relationship Management Customer Relationship Management Integrated Performance Measurement Lean and Agile Management Supplier Relationship Management Customer Relationship Management Integrated Performance Measurement Master Scheduling Course Master Production Schedule ManufacturingScheduleSupplierSchedule Annual Operating Plan Sales and Operations Planning

7 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand ASSESS Demand Manager Roll out new policies, procedures, systems & jobs through education & communication The final stage of this step is go live or cutover Master Scheduler Master Scheduling Course Master Production Schedule ManufacturingScheduleSupplierSchedule Annua l Operat ing Plan Sales and Operations Planning

8 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand ASSESS Sustain the changes made Ensure maximum possible benefits Assessment to identify next wave of change ASSESS Business Assessment

9 © The Delos Partnership 2004 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand Identify quick Benefits Develop Change Vision InternalSell-in ReviewSystems Establish Resources Resources Gain quick Benefits Detailed Process Design Public/PrivateWorkshops DevelopSystems Develop Task Teams Gain early Benefits Document Policies etc InternalEducation CreateSystems EstablishOrganisation SecureBenefits Refine ASSESSContinueEducation RefineSystems GainTeamwork ASSESS Cost/Benefit Develop Bus Strategy InitialEducation AppointSponsor PILOTPILOTPILOT

10 © The Delos Partnership 2004 Delos Top Management Course Obstacles to Change

11 © The Delos Partnership 2004 ENTHUSIASM LOWHIGH KNOWLEDGEKNOWLEDGE LOW HIGH People respond to change WEAK LINKSLOOSE CANNONS BLOCKERSCHANGE AGENTS

12 © The Delos Partnership 2004 People respond to change ENTHUSIASM LOWHIGH KNOWLEDGEKNOWLEDGE LOW HIGH WHINGERSDIRECTORS INFLUENCERS CEO & SHOP FLOOR

13 © The Delos Partnership 2004 Sudden depth scare Scope crisis No 3 Sponsor switch Informed resistance Real world shock Eva- luation avoid- ance Early results disappointment Ownership struggle Scope crisis No 2 Test of nerve Smoke and fire Wet blankets Scope crisis No 1 Sponsor- ship fights Resource draining Sniping & rumours New challenge panic Loss Shock over early failures Imple- mentation crawl ExecutiveTeam MiddleManagers Employees ProjectTeam MobiliseDesignCommunicateReviewUnderstand Obstacles on the change journey

14 © The Delos Partnership 2004 STOP The Inhibitors Good at ideas but poor at delivery Consensus decision-making Organisational politics Short attention span Changing responsibilities Lack of belief Inadequate systems Too many initiatives

15 © The Delos Partnership 2004 Enablers GO Discuss, decide, then do Establish clear business vision Address difficult issues Advertise success Reward delivery, not ideas Encourage change and risk-taking Resource properly The board to publicly lead

16 © The Delos Partnership 2004 Delos Change Journey - Enabled MobiliseDesignCommunicateReviewUnderstand Identify quick Benefits Develop Change Vision InternalSell-in ReviewSystems Establish Resources Resources Gain quick Benefits Detailed Process Design Public/PrivateWorkshops DevelopSystems Develop Task Teams Gain early Benefits Document Policies etc InternalEducation CreateSystems EstablishOrganisation SecureBenefits Refine ASSESSContinueEducation RefineSystems GainTeamwork ASSESS Cost/Benefit Develop Bus Strategy InitialEducation AppointSponsor PILOTPILOTPILOT Discuss, decide, then do The board to publicly lead Establish clear business vision Address difficult issues Encourage change and risk-taking Advertise success Reward delivery, not ideas Resource properly

17 © The Delos Partnership 2004 Delos Delta Model OVERCOMINGOBSTACLESOVERCOMINGOBSTACLES DELIVERSDELIVERS INTEGRATEDINTEGRATED ManagingThechangesManagingThechanges ROCEModelROCEModel BusinessModelBusinessModel ChangeModelChangeModel = change

18 © The Delos Partnership 2004 The Real Objective A platform for sustainable growth Control to enable creativity Allow time to think strategically and deliver the results Time to talk to customers and suppliers A chance to stay slightly ahead – all the time Doubling your profitability