1 Nia Sutton Becta Total Cost of Ownership of ICT in schools

2 Overview Towards sustainability Overview of TCO methodology Preliminary results Future work

3 Background Capital investment v revenue model Literature review Summary –Uses of TCO –Identifying costs –Models to use –Implementing TCO –Commercial v education situations Becta research projects

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5 Sustainability To ensure that consideration of the total life-time cost of ICT is embedded into an institutions financial and strategic planning To support schools in maximising their return on investment through the provision of practical tools

6 What is TCO? All the costs associated with ICT infrastructure and use Visible costs –hardware, software, training, maintenance Invisible costs –staff self support –management overheads –time lost due to problems

7 Becta TCO methodology Objectives –To examine and compare the total cost and effectiveness of different approaches to providing, supporting and maintaining ICT infrastructure –To develop the methodology –To provide a tool to assist school leaders in quantifying the total costs of sustaining an ICT infrastructure

8 Hardware Networks Software Technology Formal Support Formal Support Informal Support Informal Support Service Levels Service Levels Support User Training User Training User Skills User Competence User Competence Usage User Satisfaction User Satisfaction Quality User Experience Consumables

9 Management Outcomes Management Outcomes Educational Outcomes Educational Outcomes Hardware Networks Software Technology Formal Support Formal Support Informal Support Informal Support Service Levels Service Levels Support User Training User Training User Skills User Competence User Competence Usage User Satisfaction User Satisfaction Quality User Experience Consumables

10 Institution data Context Employment costs Internet related services Hardware Software Networks Consumables Support Service Levels ICT training

11 User survey Individuals context Usage Access ICT training Confidence & competence ICT problems experienced Time lost due to ICT problems Time spent fixing or trying to fix problems

12 User satisfaction with Computers Output devices General purpose applications Educational applications ICT support Overall ICT satisfaction

13 Six pilot schools Shropshire –small rural primary –small rural secondary Birmingham –large urban primary –large urban secondary Hampshire –medium secondary –medium junior –(cluster)

14 Working with schools Researcher attached to each school Initial meeting with head teacher Data gathered by school Supply cover 2/3 visits by researcher Feedback meeting Final report Shropshire small rural: primary secondary Birmingham large urban: primary secondary Hampshire Medium secondary Medium junior (cluster)

15 Results from all 6 schools Not statistically significant Give in depth information about individual institutions

16 Total Cost of Ownership per Personal Computer (£ per year) A B CD E F Pilot Average User self-support Formal support User training Consumables Network Software Hardware

17 Total Cost of Ownership per Pupil (£ per year) ABCDEFPilot Average User self-support Formal support User training Consumables Network Software Hardware

18 Total Cost of Ownership per Pupil (£ per year) ABCDEFPilot Average User self-support Formal support User training Consumables Network Software Hardware Investment vs. Support

19 Total Cost of Ownership per Pupil (£ per year) ABCDEFPilot Average User self-support Formal support User training Consumables Network Software Hardware Keeping old equipment running

20 Total Cost of Ownership per Pupil (£ per year) ABCDEFPilot Average User self-support Formal support User training Consumables Network Software Hardware Consumable costs

21 Support Costs per Pupil (£ per year) ABCDEFPilot Average User effort External support In-house support Internal vs. External Support

22 Contact Time Disrupted due to ICT Problems (minutes per teacher per week) ABCDEFPilot Average

23 Use of ICT during Contact Hours 19% 20% 14% 34% 19% 15% 20% 0% 5% 10% 15% 20% 25% 30% 35% 40% ABCDEFPilot Average

24 Time spent on Self Support (mins per person per week) ABCDEFPilot Average

25 Total Annual Expenditure on ICT Hardware 28% Software 6% Network 8% Consumables 7% User training 3% Formal support 25% User self-support 23%

26 PrimarySecondary

27 The impact of different models of technical support on TCO Technical support 24 schools in 4 categories In-house support Cluster support Supplier contracted support LEA contracted support Future work –Development of online TCO tool to record, compare and model costs –Development for use in the FE sector

28 Contact Details Website: Tel: Fax:

29 Nia Sutton Becta Total Cost of Ownership of ICT in schools

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31 Range 5.3 – 24.7 mins Average 11.9 mins

32 CurriculumAdminOverall Pilot Average