EMPLOYEE ENGAGEMENT (Gallup Q12) Prepared by: Emad Ali Bu-Khamseen Architectural Engineer – QC Supervisor Sahara Toastmasters Club Khobar – Saudi Arabia 04 October 2010

Outline Introduction Gallup Q12 Employee Engagement Case Study Engaged Employees Not-Engaged Employees Actively-Disengaged Employees Case Study Conclusion

Introduction

Introduction The Employee Engagement Index is a study based on a survey conducted by Gallup Consulting Office More than 30 million employees have participated in this study This study is also known as Gallup Q12

Introduction After this presentation, you will be able to: (…Continued) After this presentation, you will be able to: Categorize yourself (or your colleagues) according to your engagement level at work Categorize your employees, if you are in a leading position

Gallup Q12

Gallup Q12 The survey was conducted by asking the employees 12 questions (as in the following slides) Each question evaluates an issue that affects the employee engagement level (as indicated after each question)

Gallup Q12 Do you know what is expected of you at work? (objectives) (…Continued) Do you know what is expected of you at work? (objectives) Do you have the materials and equipment to do your work right? (resources) At work, do you have the opportunity to do what you do best every day? (utilizing your potentials)

Gallup Q12 (…Continued) In the last seven days, have you received recognition or praise for doing good work? (encouragement) Does your supervisor, or someone at work, seem to care about you as a person? (personal relations)

Gallup Q12 (…Continued) Is there someone at work who encourages your development? (encouraged to improve yourself) At work, do your opinions seem to count? (encouraged to participate in improving the company)

Gallup Q12 (…Continued) Does the mission/purpose of your company make you feel your job is important? (mission of company matches with your personal mission) Are your associates (fellow employees) committed to doing quality work?(quality work partners)

Gallup Q12 Do you have a best friend at work? (you like your partners) (…Continued) Do you have a best friend at work? (you like your partners) In the last six months, has someone at work talked to you about your progress? (career path) In the last year, have you had opportunities to learn and grow? (personal development)

Employee Engagement

Employee Engagement According to the answers of the previous questions (on a scale of 1 to 5), we can categorize people into one of three: Engaged Employees Not-Engaged Employees Actively-Disengaged Employees

Engaged Employees They work with passion They feel a profound connection to their company They drive innovation in the organization They move the organization forward

Not-Engaged Employees They are sleepwalking through their workday They are putting in time, but not enough energy into their work They might do the minimum required work… no creativity, no initiative They don’t have enough real passion

Actively-Disengaged Employees They are unhappy at work They’re busy acting out their unhappiness Every day, these workers undermine what their engaged co-workers accomplish Always they have excuse to run away from work Always spreading negative energy

Results of The Study

Results of The Study How much do you think is the percentage of each type in general? How much do you think is the percentage of each type in your company, specifically?

Not-Engaged Employees Results of The Study (…Continued) Actively-Disengaged Employees Engaged Employees ? % ? % ? % Not-Engaged Employees

Not-Engaged Employees Results of The Study (…Continued) Actively-Disengaged Employees Engaged Employees 17 % 29 % 54 % Not-Engaged Employees

Results of The Study It’s important to know the following: (…Continued) It’s important to know the following: Leaders and managers cause their employees to become Not-Engaged or Actively-Disengaged Employees, by mistreating them and/or not giving them their rights Leaders and managers cause their employees to become Engaged Employees by respecting them and giving them the opportunity to learn and grow

Results of The Study (…Continued) Only few employees are Engaged, Not-Engaged , or Actively-Disengaged by nature Other factors (mental, financial, family… etc.) may temporarily affect the employee engagement level

Case Study

Case Study As an example, allow me to share my personal experience with you: In my previous job in a reputed company, I was excited and completely Engaged in my job After two years at work, I didn’t get my promotion Suddenly, the company decided to remove the family medical insurance

Case Study (…Continued) No chance to do your best, no chance to grow… even no chance to make suggestions or bring up new ideas I became Not-Engaged Employee When I complained, no one listened… And after few months, I became Actively- Disengaged Employee

Case Study (…Continued) I decided that I deserve better than this; and that the problem is with the company, not with me. I decided to quit… In my new job, I was surprised with the new positive environment. I became excited and Engaged Employee again, even more than before

Conclusion

Conclusion There are three types of employees, based on their engagement level at work: Engaged Employees Not-Engaged Employees Actively-Disengaged Employees

Conclusion (…Continued) 71% of the workforce (Not-Engaged plus Actively-Disengaged Employees) are either under performing or actively undermining their colleagues’ work Only 29 % of the employees are responsible, and taking almost all the work on their heads

Conclusion (…Continued) Managers play main role in defining the engagement level of their employees Don’t accept to be disengaged. Try to solve the problems, whether they are inside you or inside your company, even if you have to change your job

Conclusion In which category do you put yourself? Engaged Employees (…Continued) In which category do you put yourself? Engaged Employees Not-Engaged Employees Actively-Disengaged Employees

References

References 12: The Elements of Great Managing by Rodd Wagner and Ph.D. James K. Harter www.gallup.com Q12® Meta-Analysis

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Thank You Emad Ali Bu-Khamseen Please send your comments to: This presentation is copyright-free Please pass it to all your friends and colleagues Please send your comments to: Emad Ali Bu-Khamseen emadarabi@hotmail.com Mobile (+966) 0561187874 Dammam – Saudi Arabia